• Interact with applicants over the phone to fill existing openings for 30+ trucking companies.• Pre-qualify 100 candidates daily• Promote and maintain RTR brand when communicating with applicants• Effectively screen applicants to establish if they qualify for a driving position• After driver has been screened for basic requirements, initially you will transfer calls to recruiter for further review• Use relevant information and judgment to determine if the driver should be transferred to recruiter• Update and maintain applicant tracking system for communications with each applicant• Maintain knowledge of trucking industry to effectively screen applicants

• Gathered and maintained client information in the CRM database• Assisted customer with various concerns such as product inquiries including current promotions • Identified potential customers and did cold calling to offer new products• Contributed and worked closely with Client Engagement teams to generate and device a marketing campaigns and initiatives to promote our business

• Cold-called potential customers to generate leads• Source pre-qualified leads and identified new business opportunities • Dialed 400 daily outbound call to build partnership and achieved sales quota• Overcame objections using friendly, persuasive strategies

• Provided customers with quality assistance through phone calls, emails, and internet chats• Conducted call monitoring and provided trend data, quality reports, and feedback to agents and to the organization to improve the quality of service provided to customers• Actively used quality management system to compile and track agent’s performance• Worked closely with operations team and training department and participated on creating and implementing strategies to ensure that products and services meet established quality standards• Participated in conducting initial interview for the new applicants endorse to our account and facilitated call simulation tests

• Gauged seller motivation • Addressed general inquiries and coordinate transactions via phone and email• Cold-called prospects and scheduled meeting with real estate agents• Prepared and mailed information brochures and other materials to prospective clients