Leading the financial and commercial performance of Contact's Customer business unit (~$1b revenue, 500k customers), including the strategic planning, finance, business intelligence, networks and reconciliation functions.

Independent Director for the Alpine Group, a family owned business with interests in aviation, tourism, processing and export. Includes the Alpine Helicopters, Southern Lakes Heliski & Minaret Station brands & operations.

Providing strategic and commercial consulting / project services to clients.

Accountable for defining and delivering the commercial and product strategy and management for Vodafone New Zealand’s Consumer business, across both mobile and fixed lines of business (~2m customers, $1B revenue/pa). Responsible for delivery of the Consumer P&L by product category (Prepay & Postpay Mobile, Broadband & TV), including defining and managing customer propositions, and delivering customer experience, customers, revenue and contribution margin targets. Achievements included:- Led the launch of new innovative customer propositions driving sustained value including Smart Connect broadband, Unlimited mobile plan, and Vodafone TV- Drove sustained performance improvements, including increase in Fibre (UFB) acquisition market share and YoY growth in postpay mobile customers - Directed programme to transform fixed products cost base, delivering material EBITDA benefits - Built strong teams with company leading Engagement and eNPS scores, and contributed to implementing Agile way of working

Head of Distribution for Vodafone New Zealand’s Consumer channels (including digital, branded & non-branded retail, telesales and door to door channels), with accountability for developing and implementing channel strategy, defining commercial policy and targets, ensuring competitiveness in market, delivering customer acquisition targets, and managing indirect channel partners.Achievements included:- Developed 3 year Distribution strategy and plan to deliver >$40m profitability benefits- Led transformation of franchisee channel footprint and commercial model, driving increased control, strategic alignment, and productivity - Proposed transformation of full branded retail operation through channel consolidation and new operating model - Established new prepay distribution channel through food, oil & convenience retailers, delivering material lower cost of acquisition

Leading, developing and executing the commercial strategy and plan and shared service operations for Vodafone New Zealand’s Sales organisation, in order to achieve sales, service and cost targets. Accountable for Sales function governance, opex, capex and acquisition and retention investment (including direct salesforce commission schemes and channel partner commercial arrangements), sales systems, process and operational improvement. Additionally, leading Vodafone New Zealand’s national Machine To Machine team to improve M2M market share, revenue and sales and service performance.Achievements included:- Drove rationalisation & optimisation of retail channel boosting distribution efficiency ~15% through removing duplication across retail chains and regions, changes in ownership (incl new franchisee model) and footprint reduction - Championed the implementation of a single Point of Sale system across all branded (direct & indirect) retail outlets, ensuring consistency of proposition sales process and customer experience- Led the acquisition of a retail channel partner (Driving Sound Wireless) delivering material cashflow benefits

A member of the Sales Leadership Team, accountable for developing and managing a range of strategic and tactical business efficiency and cost initiatives across the sales directorate through negotiating and leveraging agreements with retail channel partners, payment and collections providers and other key third parties. In addition, from June 2009, managing the Sales Operations function (product to market, sales policies, processes and systems and reward/recognition programmes).Achievements included:- Led successful acquisition of First Mobile retail & SME telecommunications business, delivering >$1m benefits above business case, and enabling re-set of Vodafone retail channel aligned to core business strategies - Through ongoing channel management and negotiations, drove material prepay top-up commission reductions- 2011 Vodafone Legend Award (pre-eminent Vodafone employee recognition award)

Senior Commercial Manager within Supplier Management - Technology and Supply Chain teams providing commercial leadership for various internal customers and projects within Vodafone, including commercial strategy, supplier selection, negotiation, contracting and supplier management activity.

Commercial Manager supporting large Information and Communications Technology bids and projects, including commercial architecting, customer and supplier contract negotiation and management.Achievements included:- Lead commercial manager on successful bid for 10 year ICT services partnership contract worth more than £30 million with the Northern Ireland Housing Executive, the UK’s largest housing authority