B.D. Wilson Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Ab, Ca

Edmonton, Ab

Engaged the software engineers and developers to discuss design, intention and function of the applications; self-trained on various software to replicate end-user experience and capture detailed process required. • Created clear process flow documentation for end-users making the products easy to navigate.• Created user interaction design documents, including the creation of wire-frames and mock-ups. • Reviewed and updated requirements and user stories for scope and clarity.… Show more Engaged the software engineers and developers to discuss design, intention and function of the applications; self-trained on various software to replicate end-user experience and capture detailed process required. • Created clear process flow documentation for end-users making the products easy to navigate.• Created user interaction design documents, including the creation of wire-frames and mock-ups. • Reviewed and updated requirements and user stories for scope and clarity. • Authored technical manuals for multiple products in a single release cycle.• Implemented single-sourcing for multi-use documentation which was used as the foundation for multiple technical manuals.• Wrote and revised product error messages ensuring up-to-date accuracy.• Supported and updated all product templates for FrameMaker, WebWorks and/or RoboHelp for new product branding look and feel as a result of the acquisition of Matrikon to Honeywell. Show less

Edmonton, Ab

• Wrote and updated product documentation targeted to end users.• Created product online training sessions. • Wrote and edited online knowledge base articles.• Updated FrameMaker Element Definition Document (EDD) for new formatting requirements.

Edmonton, Ab

• Wrote new product documentation targeted to end users.• Responsible for writing software release notes, including new and updated features, problems resolved, and known issues.