Wilson Brito Email & Phone Number

New York, Ny, Us

Arlington, Virginia, Us

- Manage and maintain over 50 ORGs by monitoring support tickets, user issues or concerns, and employee workflows.- Implement global and scalable design solutions to ensure optimal operational efficiency.- Interact with internal users from 12 teams across the company to capture business requirements for 31 university partners.- Configure automations for 50+ Salesforce environments that support the ongoing online applications review, decision, and enrollment processes.- Conduct QA and UAT regression tests to ensure code coverage and solution qualities before production releases.- Utilize large scale data loads and Salesforce-to-Salesforce for data sharing of millions of records between instances.- Install and troubleshoot third party integration tools that integrate with Salesforce.

Bronx, Ny, Us

- Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions of the college and for counselors alike.- Developed reports, dashboards, and processes to continuously monitor data quality and integrity.- Provided support for the day to day management of Salesforce.com for all student counselors.- Managed the database for the team's Accounts and performed basic administration.- Developed customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting.- Managed SaaS - Informatica to import and export data to meet daily requirements.- Managed ongoing support requests and administrative needs of users.- Managed Salesforce user licenses and de-activated leavers.- Account management including creating new accounts in Salesforce, importing data and correcting accounts from informatica.com.