Karyn Wilson-Cobb Email & Phone Number

Phoenix, Arizona, United States

Tempe, Az

Provided administrative support for the Retail Bank Branch Technology, Senior Systems Managers and Business IT teams with direct reports located in three states. Provided support for multiple teams, including Quality Engineering (QE) and Integrated Services of the Americas (ISA), with no onsite Admin. Acted as POC for visitors and deliveries.

Phoenix, Arizona

Enhanced executive's effectiveness by providing information management supportProduce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.Conserve executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.Maintain executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.Maintain customer confidence and protects operations by keeping information confidential.Provide historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.Maintain office and break room supply inventories by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.Assist with HR duties including requesting pre-employment testing, background checks and drug screening; making sure results are reviewed by appropriate entity; verifying all new hire paperwork is received and compiling employee files. Entering employee benefit information into system(s) and maintaining files for changes/additions to benefits. Terminating benefits for employees no longer with the company; adding or terminating COBRA benefitsContribute to team effort by accomplishing related results as needed.

Provided exceptional administrative support for the Vice Presidents of Hub Operations and Integrated Behavioral Health and the Directors of Referral Management and Clinical Quality Management with over 400 direct reports located in five states.Scheduled and confirmed meetings and training, scheduled travel, organized itineraries and for VPs and Directors. Maintained multiple calendars efficiently.Coordinated and compiled meeting materials, prepared agendas, and attended selected meetings for the purpose of recording minutes and distribution of same. Maintained meeting binders in accordance with contractual requirements and URAC standards.Prepared and distributed correspondence, presentations and reports under the instruction of VP or Director. Monitored leave schedules alerting leadership to potential resource shortages. Processed department-related expenses and assisted with monitoring of department budgets. Completed expense accounting for leadership and staff as needed.Maintained confidentiality in all corporate and personnel matters.Acted as mentor and resource for other HCS Administrative Assistants.Demonstrated working knowledge of Windows based applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Outlook). Strong organizational, interpersonal and time-management skills along with ability to multi-task. Strong verbal and written skills.

Provided administrative support for two Directors and one Manager with over 200 direct reports located in five states.

Provided clerical support for Medical Claims Review/Reconsideration and Appeals Department.

Edited formatted and disseminated Case Management summary reports to third party administrators and managing general underwriter.Data entry and intake for case management and utilization review. Researched physician and facility status; created spreadsheets and compiled resource material to assist case management nurses.

Scheduled appointments, surgeries, laboratory and x-ray testing. Data entry for charges, accounts receivable and patient information.Organized and maintained patient charts; performed insurance verifications.Pharmacy and patient communications.Billing and collections.

Education record

Education record