-Influence and negotiate with stakeholders from multiple risks and functions across the 1st, 2nd, and 3rd Lines of Defense to gain buy-in and approval for policy and framework updates; wrote the Citi US Identity Theft Red Flag Standard, Fraud Control Attestation Procedures, and Fraud Risk Taxonomy.- Delivered two annual reports to the Citi Board of Directors on time for six years running; reports require consultation and approval from the Executive Management Team, including the Citi Chief Risk Officer.- Oversee Citi’s Identity Theft Red Flag assessment and attestation to ensure Citi maintains an effective identity theft prevention and response program in compliance with US FACTA regulation.- Identified issues and control gaps in Citi’s enterprise internal fraud case management processes; partnered with Human Resources to create and implement corrective action plans that had a firm-wide impact on how Citi manages employee misconduct.- Developed effective working relationships throughout Citi as the Internal Fraud Subject Matter Expert for the employee misconduct review process; leveraged those relationships to construct and continuously improve the 2nd Line Fraud assessment and review process for internal fraud events.- Coordinate material development, write minutes, and track action items for the Personal Banking & Wealth Management and Legacy Franchises Fraud Oversight Committee in accordance with the applicable policies and procedures.- Reviewed requests from Internal Audit and the OCC to understand context then meticulously prepared evidence and responses in support of five internal audits and two regulatory exams.

- Partnered with Third Party Management and Information Security to develop cross-functional training scenarios and exams; Trained ~100 operational risk professionals on root cause analysis during in person workshops. - Led weekly working group calls to develop fraud risk assessment procedures; briefed management forums and committees on the project progress and plans.

Managed the implementation of the enterprise Know Your Customer system and other strategic global anti-money laundering programs that required cross-functional support to ensure people, process, and system changes were adequately addressed.

- Developed and implemented strategic counterterrorism operations approved by executive defense officials; collected, organized, and analyzed intelligence information to identify and prioritize risks and support planning efforts.- Coordinated and led interagency working groups to facilitate operational and intelligence support that resulted in multiple successful operations against terrorist organizations.

- Planned and conducted intelligence operations in support of Operation Enduring Freedom; liaised and cultivated partnerships throughout the Afghan populace in support of risk & vulnerability assessments and other military operations.- Developed training curriculum, training material, and conducted platform instruction at the United States Army Intelligence Center; ensured compliance with Intelligence Community processes and procedures.

Analyzed political behavior, international relations, motivations and ideological drivers of foreign governments and non-state actors. Presented analysis to executive government officials.• Increased customer confidence and improved the quality of analysis within division by data mining and integrating statistical analysis into deep-dive qualitative analysis• Contributed to interagency working group on counter threat finance to identify terrorist financing activities and support State and Treasury Departments’ sanctions against terrorist financers

Created the SOS International Intelligence Analysis Cell and led six analysts. Investigated matters affecting the Iraqi populace, such as police corruption, threat finance, and political fraud. Ensured compliance with Intelligence Community processes and procedures. • Improved investigative process efficiency by 50% and transformed investigative process to improve effectiveness, thereby increasing customer visibility and satisfaction• Improved performance of direct reports by evaluating their performance, providing feedback, providing informal training, and assigning skill-building tasks and projects• Built a reputation as the preeminent source of information for population-centric topics by developing, continuously assessing, and sharing investigative processes, techniques, and best practices with business partners

Led a four person Operations support team that was responsible for providing the military customer with marketing and public communications subject matter expertise. • Improved voter turnout and reduced violence by creating a strategic roadmap and implementing communications campaign in Baghdad province• Promoted to Intelligence Analysis Cell Director after writing white paper about the need from improved analytical reports