Wilson Deng, M.A. Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

Santa Clara, California, United States

• Direct supervision and evaluation of 11 residential student leaders, 6 desk assistants, and oversight of an upper-division residence hall with over 440+ residents• Liaised with university offices including Campus Safety, Housing, Office of Multicultural Learning, Student Life, Campus Ministry to strengthen department relationships and enhance student experience• Served on the Inclusive Excellence divisional committee to evaluate, re-imagine, and promote diversity, equity, and inclusion driven efforts across the Division of Student Life, including planning and execution of a DEI conference for 80+ full-time staff members• Collaborated with campus partners and Safe Walks program (pilot) to promote and enhance diversity, equity, and inclusion efforts• Chaired the Recognition Committee to develop goals, set objectives, and execute end-of-year banquet celebration for 100+ student staff, staff, and campus partners• Served on various large and small professional committees to provide strategic planning, critical thinking, and advancement: Inclusive Excellence Committee (DEI), Professional Staff Recruitment, Assessment & Evaluation, Social Justice (Justice Starts Here), Professional Staff training, and Senior Staff training• Served on a professional staff 24/7 on-call rotation, including resource consultation for on-call student staff, provide immediate emergency support, and crisis management

Santa Clara County, California, United States

• Oversaw front desk operations and delivered outstanding customer service to every community member and guest• In fast paced environments, assisted with retail sales, membership promotion, and 1-hour long course instruction to advance Movement's core values of partnership, passion, inclusion, integrity, and innovation• Conducted community and customer weekly feedback to enhance customer support and retention initiatives

Seattle, Washington

• Direct supervision and evaluation of over 50 part-time student employees: 3 graduate students (Assistant Area Coordinators), 36 Resident Assistants, and 21 Desk Assistants• Oversaw safety, security, and community well-being for a residential community of up to 400 students• Collaborated weekly with Building Maintenance and Custodial Supervisors to help manage work order requests and general building safety and security needs• Served weekly on a campus CARE team to address referrals and support students of concern who may experience academic, financial, physical injury, mental health and other concerns• Assisted in staff recruitment, selection, and training processes for all department student leader positions• Served as Conduct Administrator to hold developmental/accountable conduct processes, adjudicate cases, determine appropriate response to policy violations, and communication with parents/guardians• Collaborated with Campus Ministry (Resident Ministers and Jesuits-in-Residence) to provide additional support to residents and a meaningful presence in the residence Hall• Managed building budget which include: programming, hall council events, student staff payroll, and supplies• Served in professional staff 24/7 on-call duty rotation, including consultation to on-call RA staff to provide crisis management support and emergency response• Collaborated with Building Maintenance and Custodial Supervisors to address building and student needs related to facility management and care• Oversaw and coordinated front desk operations (i.e. key management, mail/packages, and other customer service functions) for over 400 bed room/units• Utilized student development theory to work with residents to promote personal growth, academic excellence, civic engagement, compassion and respect for others• Performed other departmental duties as assigned in order to advance the mission of the Division of Student Development

Academic Connections

UC San Diego Academic Connections (AC) is committed to providing a pre-college summer academic and socially enriching residential experience to a diverse population of college-bound high school students. In this summer position, I had the pleasure of working with Tony Jakubisin (Associate Dean of Student Affairs and Director of Residence Life for Sixth College at UC San Diego) and two other Assistant Resident Deans: Fnann Keflezighi (Assistant Director of Residence Life at Thurgood Marshall College, UC San Diego) and Tyler Pau (Assistant Director of Residence Life at Thurgood Marshall College, UC San Diego) as well as two ACUHO-I interns. In this same role, I had the privilege of performing/executing the following responsibilities:• Direct supervision of 35 Residential Assistants in coordination with Resident Dean• Plan and implement residential staff training schedule and manage daily staff meeting schedules• Participate in professional staff on-call rotation to provide campus crisis and emergency response• Assure safety, well-being, and delivery of programs for more than 400 high school students• Adjudicate disciplinary cases, determine appropriate responses to policy violations, and communicate with parents/guardians

Counseling & Psychological Services

• Assisted with outreach effort to campus wide community to promote C&PS services• Responded to outreach/interview requests from students and staff then managed interview spreadsheet• Supported bi-weekly programming, event initiatives, and space for (AAPI)phany (Asian American Pacific Islander) community

Residential Education Office

• Assisted Residence Hall Coordinators (RHCs) with advising over 40+ part-time student employees Resident Advisors (RAs) in a first-year living community• Oversaw operations for a 24-hour residential hall which housed over 700 first-time freshman students of diverse backgrounds• Responsible for interviewing, hiring, and training over 40+ part-time student employee Desk Assistants (DAs) and Security Monitors (SMs)• Advised Hall Council consisting of 10 executive board members and 10 floor representatives to independently run meetings, manage $3,000 budget, and implement programs that cater to needs of the community• Served as peer counselor for students and staff regarding areas of personal and academic concern, and when appropriate, will refer for follow up counseling for mental health/safety and security• Adjudicated conduct cases and determined appropriate responses to policy violations• Responsible for responding to overnight emergency or crisis calls to ensure safety and security of community while enforcing Residential Education and Housing policies

Residential Education Office

• Designed Sophomore Quest initiative calendar of events and intentional conversations• Developed training schedule and evaluation method for Student Leader training for 2018-2019 academic year• Developed online 1-hour video recorded training for front desk assistant staff

International Student Center

• Communicated closely with Director of International Student Center (ISC) to work on a 5-month special project• Conducted 4 focus group discussions to identify needs, impacts on experience, and influencers of success for first- and second-year residential international students• Responsible for analyzing and synthesizing collected data and develop assessment initiatives• Assisted ISC and program office with weekly Coffee Hour to promote diversity, multi-cultural learning, and community building

Thurgood Marshall College Residential Life

• Assisted with work flow coordination of office staff and student workers and in the management of the day-to-day operation of the residential life program• Worked with Residential Life staff to execute and support Summer Housing program• Completed special projects and research as assigned by the Director of Residential Life or Assistant Director of Residential Life• Utilized best practices in Residential Life, Student Affairs, Housing Services to create new systems and enhance existing operations and services

Monterey Park, Ca

• Connected with customers to identify needs; recommended additional products or cost-effective alternatives to enhance service and satisfaction• Championed promotional items (to increase sales and achieve set sale goals) and membership program (to build customer loyalty)• Maintained and organized store displays to enhance product visibility• Managed cash register and optimized customer purchasing and payment process

Thurgood Marshall College Residential Life

• Supervised 4 residential halls, 16 apartments, and enforced UC San Diego housing policy for over 100 students• Responded and assisted with lockouts and overnight crisis calls to ensure a safe community while enforcing Residence Life, Housing and Dining Services, and University rules and policies• Designed and employed quarterly interactive leadership programs among 59 college students to support holistic growth• Conducted one-on-one communication with residents to offer advice and inspire mental and academically balanced lives• Displayed sensitivity and executed conflict management by working with residents to address personal, psychological, social, academic and career needs• Trained in equity-mindedness and the cycle of socialization; understanding intercultural perspective and communication and awareness towards patterns of inequity towards student outcomes• Trained in social justice and implemented conflict resolution initiatives to better serve diverse student populations• Assisted specifically in the retention of first generation, low income, under-represented students• Designed bi-weekly social, interactive, and leadership programs to foster and promote a welcoming, safe, and transitional community among 44 first-time freshmen• Developed bi-weekly newsletters promoting healthy lifestyles, networking, social initiatives, and resources• Fostered inclusive conversations among 1st year residents in order to mitigate and resolve conflicts• Addressed concerns of individual residents via one-to-one meetings regarding personal or academic matters and recommended additional professional assistance if needed

Student Council On Residential Engagement, Thurgood Marshall College

Being a SCORE Co-Advisor gave me an amazing opportunity to develop my leadership skills, enhance my interpersonal skills, and work with a diverse student population. In my time as a Co-Advisor, I oversaw 20 first- and second-year residents living on campus and had the responsibility of supporting them with community building initiatives, outreach strategies, and diverse programming. Through program planning, one-to-one mentorship, and support, my responsibility was to empower SCORE members to have a voice of their own and nurture leadership development while simultaneously challenging them to be creative thinkers.

Uc San Diego

• Assisted with developing homework assignments, grading, and the distribution and collection of teaching material• Supervised examinations among 300 students and assisted in proctoring a class final for 30 students• Reported student academic integrity cases to address student's performance and progress in the course• Facilitated weekly, in-class discussion sections• Coordinated 8 field trips to the local beach and taught lessons on natural disaster mitigation and relief; each field trip consisted of 30 students

Uc San Diego

During my second year of undergrad at UC San Diego, I took a course on Natural Disasters (SIO 15). After receiving an A in the course and getting to know the professor, Gabi Laske invited me to TA for her class for the following Fall quarter. Although the course was not related to my major, I applied for the TA position knowing this would be a challenging, yet great opportunity for personal and professional growth.Becoming the only Undergraduate Teacher Assistant out of six TAs for 350+ students gave me the amazing opportunity to develop my interpersonal skills and discover my passion for working with students; upholding academic integrity, encouraging academic excellence, and inspiring students to make the most of their undergraduate career. By engaging with students in- and out- of class, on one-to-one settings, and during facilitated discussion sessions, my responsibility was to foster a safe and inclusive learning environment while ensuring the academic success of the student. Consequently, students that I connected with passed and excelled in the course. In the end, Professor Gabi Laske invited me to return and TA again for the following Fall 2014 quarter.

• Managed all sections of Bath department (hardware, furniture, accessories, shower)• Organized and maintained stock room and product delivery• Conducted stock inventory and floor replenishment• Performed data entry and product verification on over 200 products

Downtown, Los Angeles

• Advocated and amplified nonprofit's mission in building healthy relationships, families and communities free from sexual, domestic and interpersonal violence• Assisted co-workers and collaborated with other youth leaders to organize monthly events for Middle and High Schools• Lobbied in Sacramento to increase awareness for domestic violence and gain City officials support

Master Of Arts (M.A.), Postsecondary Educational Leadership With A Specialization In Student Affairs

Courses Taken: ARP 610: Educational Leadership ARP 620: Student Affairs in Higher Education EDU 690: Methods of Inquiry ARP 621.

Bachelor Of Arts (B.A.), Ethnic Studies And Psychology

Activities and Societies: Thurgood Marshall College Residential Life, Resident Advisor, National Residential Hall Honorary, UC San Diego.

Summer Study Abroad Through Ucsd Global Seminars In Ho Chi Minh City, Vietnam

Over the course of five weeks, two classes critically examined the Vietnam War and its aftermath through the Vietnamese perspective.

Master Of Arts - Ma, Counseling Psychology Lpcc/Mft