Erika Santiago Email and Phone Number
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Erika Santiago personal email
Erika Santiago phone numbers
Erika is currently a Senior Director of Product Management for UnitedHealthcare’s Find and Price digital experience. Erika is a strong insurance professional with 20 years of experience in the virtual care, sales, marketing, healthcare benefits, analytics, product management and operations arena. Erika is passionate about her team's professional growth and is always looking for innovative ways to highlight a high performance culture. Erika gives back to her community through work with the CT Science Center, supporting our youth’s engagement with STEM education.
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Senior Director Of Product ManagementUnitedhealthcareWest Hartford, Ct, Us -
Senior Director Of Product ManagementUnitedhealthcare Apr 2022 - PresentConnecticut, United States -
Senior Director Of Program ManagementCigna May 2019 - Apr 2022Bloomfield, Connecticut -
Director, Strategic LeadershipOptum Jul 2018 - May 2019Rocky Hill, Connecticut
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Director It, Solutions DeliveryOptum Sep 2015 - Jul 2018Rocky Hill, ConnecticutIn this dynamic technology leadership role I provide leadership, guidance and accountability for the performance of managers/senior level staff. Manage leading edge technologies, resolve business problems, and maximize customer experience.
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Director Of OperationsOptum Jun 2014 - Sep 2015Rocky Hill, ConnecticutDrive Operational Excellence for Optum's Government IT and Reporting delivery team. Focus on auditing processes and procedures, cataloging documentation, and evaluating resource and technology synergies with a goal to streamline the department's processes and outputs while increasing cross team collaboration and communication.
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Director Of OperationsOptum Nov 2013 - Jun 2014Rocky Hill, ConnecticutManage the Operations and Process Improvement teams that support the 150 plus employee greater Custom Analytics department through focused intake, business/system analysis, communication, RFP, Help Desk, and training sub-teams. Utilize Six Sigma green belt tools to drive efficiency, automation, and streamlined processes.
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Director Of E-Health Portal Reporting TeamOptum Sep 2011 - Nov 2013Rocky Hill, Connecticut- Manage a team of 14 Business Analysts.- Project Manage large strategic initiatives- The team is responsible for synergistic technology innovations to create efficiency- Report to Senior Management on project progress and remove roadblocks- Develop team for next steps in their career path
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Associate Director Client Service Account ManagementOptum Mar 2010 - Oct 2011Rocky Hill, CtAs a member of the management team responsible for development of staff and creation of job aides, process flows, and process improvement. Track change control and manage the risk for client cenetered projects. Lead a matrixed team of report analysts, field representatives, sales teams, data managers/programmers to install the claims/eligibility/wellness feeds from various healthcare insurance providers into a data warehouse for the generation of client report packages. Serve as the face to the client with a specialty is turning around strained relationships and creating long lasting recommendations from our clients.
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Women'S Leadership Council MemberUnited Way Of Connecticut Jan 2012 - May 2019Hartford, Connecticut AreaWorking with United Way of Connecticut to grow membership in the Women's Leadership Council. -
President Of FoundationWest Hartford Public Library Mar 2010 - Jan 2012West Hartford, CtLead the Foundation members efforts in grant approval, grant writing, fundraising, and campaign management in 2011 for the upgrading of one of three town libraries.
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Implementation ManagerAetna Apr 2008 - Mar 2010Project manager at major healthcare provider. Responsibilities include day to day contact with client as well as sales and operations teams. Worked to ensure the client received timely updates as well as suggestions on their plan designs and benefits. Ensure a seamless transition to maintain a long and stable relationship. -
Senior Sales ConsultantAetna Jun 2004 - Apr 2008Project manager for the end to end process of a Request for Proposal including responding to questions, underwriting self insured benefits, creating presentations, and collaborating with various product areas to ensure a timely and up to date response. Keys to success include understanding the client and working with the sales team and brokers to produce a high quality benefits package for the members. Worked as a mentor to new sales consultants and provided guidance to team members and colleagues from other areas. Produced training for the department and shared experiences cross-functionally.
Erika Santiago Skills
Erika Santiago Education Details
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Communication Of Information Technology -
Villanova UniversitySix Sigma -
Communications
Frequently Asked Questions about Erika Santiago
What company does Erika Santiago work for?
Erika Santiago works for Unitedhealthcare
What is Erika Santiago's role at the current company?
Erika Santiago's current role is Senior Director of Product Management.
What is Erika Santiago's email address?
Erika Santiago's email address is er****@****gna.com
What is Erika Santiago's direct phone number?
Erika Santiago's direct phone number is +186021*****
What schools did Erika Santiago attend?
Erika Santiago attended Bay Path University, Villanova University, Curry College.
What are some of Erika Santiago's interests?
Erika Santiago has interest in Children, Project Management, Economic Empowerment, Environment, Management Training, Poverty Alleviation, Animal Welfare, Health.
What skills is Erika Santiago known for?
Erika Santiago has skills like Process Improvement, Healthcare, Benefits, Resource Allocation, Underwriting, Health Insurance, Employee Benefits, Team Building, Strategic Planning, Customer Relations, Rfp, Management.
Who are Erika Santiago's colleagues?
Erika Santiago's colleagues are Shawnda Becannon, Tanya Creighton, Raeanne Pirk, Eric Dobbins, Ariel Nichols, Judy Gill, Heidi Benne.
Not the Erika Santiago you were looking for?
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Erika Santiago
San Diego, Ca2miteksystems.com, petdx.com4 +185850XXXXX
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Erika Santiago
Mableton, Ga2rightclickinc.com, iconect.com -
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Erika Santiago
Senior Director | Medical Devices | Digital Health | Organizational Transformation | Process Innovation & Optimization | Portfolio Management | Operational Excellence Award WinnerMelbourne, Fl
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