Erika Santiago

Erika Santiago Email and Phone Number

Senior Director of Product Management @ UnitedHealthcare
West Hartford, CT, US
Erika Santiago's Location
West Hartford, Connecticut, United States, United States
Erika Santiago's Contact Details
About Erika Santiago

Erika is currently a Senior Director of Product Management for UnitedHealthcare’s Find and Price digital experience. Erika is a strong insurance professional with 20 years of experience in the virtual care, sales, marketing, healthcare benefits, analytics, product management and operations arena. Erika is passionate about her team's professional growth and is always looking for innovative ways to highlight a high performance culture. Erika gives back to her community through work with the CT Science Center, supporting our youth’s engagement with STEM education.

Erika Santiago's Current Company Details
UnitedHealthcare

Unitedhealthcare

View
Senior Director of Product Management
West Hartford, CT, US
Website:
uhc.com
Employees:
3757
Erika Santiago Work Experience Details
  • Unitedhealthcare
    Senior Director Of Product Management
    Unitedhealthcare
    West Hartford, Ct, Us
  • Unitedhealthcare
    Senior Director Of Product Management
    Unitedhealthcare Apr 2022 - Present
    Connecticut, United States
  • Cigna
    Senior Director Of Program Management
    Cigna May 2019 - Apr 2022
    Bloomfield, Connecticut
  • Optum
    Director, Strategic Leadership
    Optum Jul 2018 - May 2019
    Rocky Hill, Connecticut
  • Optum
    Director It, Solutions Delivery
    Optum Sep 2015 - Jul 2018
    Rocky Hill, Connecticut
    In this dynamic technology leadership role I provide leadership, guidance and accountability for the performance of managers/senior level staff. Manage leading edge technologies, resolve business problems, and maximize customer experience.
  • Optum
    Director Of Operations
    Optum Jun 2014 - Sep 2015
    Rocky Hill, Connecticut
    Drive Operational Excellence for Optum's Government IT and Reporting delivery team. Focus on auditing processes and procedures, cataloging documentation, and evaluating resource and technology synergies with a goal to streamline the department's processes and outputs while increasing cross team collaboration and communication.
  • Optum
    Director Of Operations
    Optum Nov 2013 - Jun 2014
    Rocky Hill, Connecticut
    Manage the Operations and Process Improvement teams that support the 150 plus employee greater Custom Analytics department through focused intake, business/system analysis, communication, RFP, Help Desk, and training sub-teams. Utilize Six Sigma green belt tools to drive efficiency, automation, and streamlined processes.
  • Optum
    Director Of E-Health Portal Reporting Team
    Optum Sep 2011 - Nov 2013
    Rocky Hill, Connecticut
    - Manage a team of 14 Business Analysts.- Project Manage large strategic initiatives- The team is responsible for synergistic technology innovations to create efficiency- Report to Senior Management on project progress and remove roadblocks- Develop team for next steps in their career path
  • Optum
    Associate Director Client Service Account Management
    Optum Mar 2010 - Oct 2011
    Rocky Hill, Ct
    As a member of the management team responsible for development of staff and creation of job aides, process flows, and process improvement. Track change control and manage the risk for client cenetered projects. Lead a matrixed team of report analysts, field representatives, sales teams, data managers/programmers to install the claims/eligibility/wellness feeds from various healthcare insurance providers into a data warehouse for the generation of client report packages. Serve as the face to the client with a specialty is turning around strained relationships and creating long lasting recommendations from our clients.
  • United Way Of Connecticut
    Women'S Leadership Council Member
    United Way Of Connecticut Jan 2012 - May 2019
    Hartford, Connecticut Area
    Working with United Way of Connecticut to grow membership in the Women's Leadership Council.
  • West Hartford Public Library
    President Of Foundation
    West Hartford Public Library Mar 2010 - Jan 2012
    West Hartford, Ct
    Lead the Foundation members efforts in grant approval, grant writing, fundraising, and campaign management in 2011 for the upgrading of one of three town libraries.
  • Aetna
    Implementation Manager
    Aetna Apr 2008 - Mar 2010
    Project manager at major healthcare provider. Responsibilities include day to day contact with client as well as sales and operations teams. Worked to ensure the client received timely updates as well as suggestions on their plan designs and benefits. Ensure a seamless transition to maintain a long and stable relationship.
  • Aetna
    Senior Sales Consultant
    Aetna Jun 2004 - Apr 2008
    Project manager for the end to end process of a Request for Proposal including responding to questions, underwriting self insured benefits, creating presentations, and collaborating with various product areas to ensure a timely and up to date response. Keys to success include understanding the client and working with the sales team and brokers to produce a high quality benefits package for the members. Worked as a mentor to new sales consultants and provided guidance to team members and colleagues from other areas. Produced training for the department and shared experiences cross-functionally.

Erika Santiago Skills

Process Improvement Healthcare Benefits Resource Allocation Underwriting Health Insurance Employee Benefits Team Building Strategic Planning Customer Relations Rfp Management Team Management Insurance Training It Management Business Analysis Cross Functional Team Leadership Project Management Visio Business Process Improvement Staff Development Performance Management Leadership Strategy Account Management Data Warehousing

Erika Santiago Education Details

Frequently Asked Questions about Erika Santiago

What company does Erika Santiago work for?

Erika Santiago works for Unitedhealthcare

What is Erika Santiago's role at the current company?

Erika Santiago's current role is Senior Director of Product Management.

What is Erika Santiago's email address?

Erika Santiago's email address is er****@****gna.com

What is Erika Santiago's direct phone number?

Erika Santiago's direct phone number is +186021*****

What schools did Erika Santiago attend?

Erika Santiago attended Bay Path University, Villanova University, Curry College.

What are some of Erika Santiago's interests?

Erika Santiago has interest in Children, Project Management, Economic Empowerment, Environment, Management Training, Poverty Alleviation, Animal Welfare, Health.

What skills is Erika Santiago known for?

Erika Santiago has skills like Process Improvement, Healthcare, Benefits, Resource Allocation, Underwriting, Health Insurance, Employee Benefits, Team Building, Strategic Planning, Customer Relations, Rfp, Management.

Who are Erika Santiago's colleagues?

Erika Santiago's colleagues are Shawnda Becannon, Tanya Creighton, Raeanne Pirk, Eric Dobbins, Ariel Nichols, Judy Gill, Heidi Benne.

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