Erika Santiago Email & Phone Number

West Hartford, Ct, Us

Connecticut, United States

Bloomfield, Connecticut

Rocky Hill, Connecticut

Rocky Hill, Connecticut

In this dynamic technology leadership role I provide leadership, guidance and accountability for the performance of managers/senior level staff. Manage leading edge technologies, resolve business problems, and maximize customer experience.

Rocky Hill, Connecticut

Drive Operational Excellence for Optum's Government IT and Reporting delivery team. Focus on auditing processes and procedures, cataloging documentation, and evaluating resource and technology synergies with a goal to streamline the department's processes and outputs while increasing cross team collaboration and communication.

Rocky Hill, Connecticut

Manage the Operations and Process Improvement teams that support the 150 plus employee greater Custom Analytics department through focused intake, business/system analysis, communication, RFP, Help Desk, and training sub-teams. Utilize Six Sigma green belt tools to drive efficiency, automation, and streamlined processes.

Rocky Hill, Connecticut

- Manage a team of 14 Business Analysts.- Project Manage large strategic initiatives- The team is responsible for synergistic technology innovations to create efficiency- Report to Senior Management on project progress and remove roadblocks- Develop team for next steps in their career path

Rocky Hill, Ct

As a member of the management team responsible for development of staff and creation of job aides, process flows, and process improvement. Track change control and manage the risk for client cenetered projects. Lead a matrixed team of report analysts, field representatives, sales teams, data managers/programmers to install the claims/eligibility/wellness feeds from various healthcare insurance providers into a data warehouse for the generation of client report packages. Serve as the face to the client with a specialty is turning around strained relationships and creating long lasting recommendations from our clients.

Hartford, Connecticut Area

Working with United Way of Connecticut to grow membership in the Women's Leadership Council.

West Hartford, Ct

Lead the Foundation members efforts in grant approval, grant writing, fundraising, and campaign management in 2011 for the upgrading of one of three town libraries.

Project manager at major healthcare provider. Responsibilities include day to day contact with client as well as sales and operations teams. Worked to ensure the client received timely updates as well as suggestions on their plan designs and benefits. Ensure a seamless transition to maintain a long and stable relationship.

Project manager for the end to end process of a Request for Proposal including responding to questions, underwriting self insured benefits, creating presentations, and collaborating with various product areas to ensure a timely and up to date response. Keys to success include understanding the client and working with the sales team and brokers to produce a high quality benefits package for the members. Worked as a mentor to new sales consultants and provided guidance to team members and colleagues from other areas. Produced training for the department and shared experiences cross-functionally.

Masters Of Science, Communication Of Information Technology

Green Belt, Six Sigma

Completed Villanova Six Sigma Green Belt Certificate program.

Bs, Communications

Activities and Societies: Lambda Pi Eta