Wilson Smith Email & Phone Number

Raleigh, North Carolina

Sales, Visual Merchandising, Operations & Logistics Specialist at The Container Store

Southpoint Mall

· Responsible for driving store sales through careful recruitment, on-going training, and positive daily performance management to create an engaged, motivated, sales driven team.· Continuously model and foster an environment of friendly, knowledgeable, and efficient customer service.· Accountable for optimal asset allocation—scheduling the right associates in the right zone at the right time.· Ensuring payroll is in line with sales, while maintaining unsurpassed customer service. · Efficiently plan, oversee, and meticulously conduct seasonal floor moves to promote sales and create a fun, inviting, awe-inspiring store atmosphere.· Responsible for controlling shrink and performing cycle counts and bi-annual store inventories.· Critical role in teaming up with Resident Chef and Culinary team to ensure class experience is exceptional for students and to promote key items to capture retail sales.· Leading associates to apply Sur La Table strategies to increase customer base and increase average transaction amount.· Setting daily sales goals for all associates and challenging them to exceed expectations by modeling an unwavering focus on the customer.

Crabtree Valley Mall

Managing an iconic North Carolina specialty retail operation, selling higher end products for nearly 40 years.Accountable for budgeted sales goals, controlling payroll, loss prevention, merchandising and store maintenance.Responsible for hiring, training and motivating employees to provide in-depth customer service and execute necessary tasks needed to maximize sales. Recognized for creation, growth and management of corporate sale accounts.Consistently top-ranked sales leader amongst employees in ten stores statewide.

Raleigh, Nc

Scheduled, trained and motivated 60-70 employees in assigned zone to provide superior customer service and execute necessary tasks needed to run a retail/warehouse operation with over $36,000,000 in sales.Exceeded budgeted sales goals in assigned zone, consisting of seven departments: Paint, Windows & Walls, Appliances, Cabinets & Countertops, Flooring, Furniture, and Electrical. Controlled inventory to maximize sales of key items, while reducing liability of potential overstocks.

Clifton, Nj

Coordinated all duties involved with running a retail superstore with annual gross sales exceeding $11,000,000. Recognized for implementing new customer service training initiative. Responsible for all personnel issues including hiring, training, motivating, and promoting employees.Execution of corporate directives including rollout of new operational procedures.

Paramus, Nj

Accountable for delegating all tasks involved with operations and service in a high-volume retail environment. Hired and trained associates in product knowledge, merchandising techniques and in upholding the corporate standard of exemplary customer service. Ordered product and assisted in balancing stock in region. Conducted preparation and counts of annual sku level inventories.Planned and executed seasonal rotations and floor moves based on dollars per square foot.

H.S. Diploma

Diploma, Web Design