Design custom hearing aid protection programs.

Assist clients with insurance regulatory compliance risks, issues and concerns either proactively or re-actively. Help identify and address regulatory compliance risks related to insurance products and other issues regulated by state departments of insurance such as service contracts. Additionally, assist clients with keeping up to date on changing regulation within the insurance industry such as unclaimed property and ACA.

Brought over from legal department to lead a new team seeking to identify and mitigate operational risks, specifically regulatory compliance, within Enterprise Operations organization. Directed multiple teams addressing operational regulatory compliance risks.• Managed and successfully worked across company to resolve over one hundred and fifty (150) high risk administrative issues to comply with a major regulatory settlement agreement and avoid penalties up to $10 million• Designed entirely new process for compliance with major changes in insurance law related to Death Master File processing• Served as active participant in CEFLI and LIMRA DMF working groups• Established twice weekly Risk Roundtable forum to provide guidance on individual, process and strategic customer service issues with a focus on regulatory compliance• Provided leadership and management of Market Conduct team preparing files and responding to market conduct examination requests and settlement negotiations of more than 50 market conduct examinations• Implemented remediation requirements of more than 20 market conduct examinations to avoid future fines and penalties• Provided leadership and management of Legal Interface team preparing files and responding to interrogatories related to more than 200 litigation and other legal inquiries• Implemented and managed process to evaluate, interpret and implement compliance with new laws and regulations applicable to insurance operations• Evaluated and clarified departmental roles and responsibilities that clearly defined tasks, established procedures and improved overall organization and productivity• Initiated numerous process improvement efforts to improve regulatory compliance, the customer experience and process efficiencies including bank drafting and claims processing• Served on regulatory compliance planning committee at industry recognized trade association, LIMRA. Speaker at multiple conferences regarding various regulatory issues

Led newly formed Operations Compliance team focused on partnering with Operations organization to ensure regulatory compliance with state and federal requirements• Served as interim Chief Privacy Officer• Drafted Corrective Action Plans for inclusive in company’s first multi-state market conduct settlement agreement• Implemented Corrective Action Plan associated with major forty-two (42) state settlement agreement with no findings in re-examination avoiding potential million dollar fine• Implemented complaint trending program to provide proactive regulatory risk management to operations and sales areas• Spoke on Anti Money Laundering Panel at 2009 ACLI Legal & Compliance Annual Meeting• Participated in negotiating and drafting regulatory settlement agreements including corrective action plans for claims and sales violations• Co-led Record Management Committee and successfully designed and implemented standard record classes and retention schedules

Provided legal guidance regarding compliance with regulatory requirements. Worked with state regulators and Departments of Insurance to negotiate and resolve market conduct examinations.• Designed and implemented company’s first federal Anti-Money Laundering (AML) Program• Drafted market conduct examination responses and negotiated outcomes with regulatory examiners• Served as Anti Money Laundering Officer successfully passing two IRS AML audits with no findings• Negotiated more than 20 regulatory settlement agreements with state regulators to resolve claims and policy administration violations reducing proposed fines by several hundred thousand dollars• Partnered with Sales and Marketing organization to successfully implement company’s first non-face to face sales in a compliant manner• Worked with Claims management to redesign processes and procedures to reduce litigation and regulatory risk

Primarily handled litigated and subrogated worker's compensation and disability claims.

Provided leadership for team responsible for adjudicating workers compensation and disability insurance claims submitted by State of Indiana employees. Represented interests of the State of Indiana in settlement negotiations for aged workers compensation litigation cases.• Leadership role managing entire claim processing operation for worker’s compensation and disability coverage for State of Indiana employees.• Implemented processes and procedures to appropriately adjudicate claims in accordance with contractual terms.• Successfully represented State of Indiana’s interest in mediating and settling aged workers compensation litigation cases.