John Wilson Email & Phone Number

Atlanta, GA, US

Helps individuals, teams, and organizations identify, develop, and apply their innate talents and strengths to achieve personal and professional growth, success, and fulfillment.

* Created and updated Power BI reports to organize data for informing management on the progress of Rangam’s candidate and employee programs.* Created, updated and refreshed Tableau workbooks to combine datasets for informing management through dashboards on outliers in our data that may need to be corrected* Compared new reports against old reports to.

Investigates and analyzes data for anomalies on behalf of a healthcare software company that provides software and services for automating the prior authorization process used by health insurance companies.* Provided management with a proactive view into contract and dataset discrepancies by creating queries that reveal contracts with data anomalies*.

Performs quality checks of new software and hardware products to ensure they meet all standards and internal guidelines and ready for market on behalf of the leading developer of legally compliant games of skill in the US. Executes tests to identify issues against system specifications, runs debugging programs, and generates quality reports. Collaborates.

Provided permit quality control support on behalf of a provider of telecommunication professional engineering design and support services. Researched and ensured necessary contract documentation for up to 800 contracts, valued at $500K, a month to support invoicing of external customers such as Verizon. Compared and analyzed the two versions of the.

Greater Atlanta Area

Delivered data analytic support to the new workforce management and analytics team of managers on behalf of an online marketplace for car purchasers and sellers. Generated routine reports and ad hoc queries upon request for use by management for understanding current status, empowering tactical planning, and making strategic business decisions such as.

Provided analytical support to a workforce manager of over 30 consumer support agents. Tracked information on support agent performance. Developed reports communicating key performance indicators (KPIs) for call center managers. * Facilitated the initiative to successful re-certify the contact center benchmarking system by collecting a year’s worth of.

Assisted two workforce managers supporting the staffing needs for call center managers who directed over 60 call center agents. Monitored and interpreted charts based on real-time call center operational data and alerted stakeholder to trends such as unusually long wait times.Other experience includes SAS Contractor for a boutique computer programming.