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Wilson Landers is a Director, Customer Success at RatingsMD at Ratings MD LLC. He possess expertise in salesforce.com, process improvement, account management, marketing, microsoft office and 19 more skills. Colleagues describe him as "Will Landers is a bright, talented and motivated employee. He always possessed a positive attitude and completed all assignments in a timely manner. Will worked to implement our customers with the PatientPad solution. He also motivated them to increase the use of the PatientPad tablets. He learned our system within a few days and became an internal trainer to new colleagues. He worked on various projects; he assisted development with user acceptance testing and worked to develop a standard for the registration questionnaire. He would be an asset and would have an immediate impact to any team." and "Wilson was the first person hired into this role and he set a great precedent for subsequent employees to hold this position. Whatever was requested of him in this role, he consistently rose to the occasion. This role requires a mixture of client-facing soft skills and quick-learning technical competence. Wilson has a desirable blend of these two skill sets. He is a careful and insightful listener, has a focused and persistent work ethic, and is a genuinely pleasant person to be around. I would welcome the opportunity to work with him again in the future."
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Director Of Customer SuccessRatings Md Llc Jun 2022 - PresentAtlanta, Georgia, UsRatingsMD helps consumers make better decisions when selecting a healthcare provider by making ratings and reviews from verified patients easy to find when searching online. Healthcare organizations use the RatingsMD platform to build confidence and trust with consumers by publishing candid feedback from independently administered patient experience surveys on their own website, and by giving every patient the opportunity to share their feedback on the most popular healthcare reviews sites after each encounter. -
Sr. Manager Customer SuccessQmodo Ai, Inc. May 2021 - Jun 2022Atlanta, Georgia, UsQModo AI, an Atlanta based SaaS company, is creating an AI-powered, content aggregation, and decision support solution for the facilities management and equipment maintenance markets. Effective facility and equipment management depends on the aggregation of many disparate data sources including the capture of institutional knowledge. Turning that information into actionable knowledge with the right information, at the right place, at the right time is the challenge facing every facility manager and field technician today. QModo solves this challenge with the first Facility Knowledge Management platform ever developed. Think “Alexa” or Google Home for service technicians. -
Manager, Customer OperationsNrc Health Dec 2017 - May 2021Lincoln, Ne, UsPart of the fastest growing/most profitable division of NRC Health from 2015 - 2021. Worked with 250+ health systems to help launch and manage their Transparency efforts (including star ratings and online reputation monitoring). Helped our clients publish over 36 million ratings and 10 million reviews to their own websites to help drive their SEO and increase consumer traffic. Directly responsible for helping grow and manage the Transparency Customer Operations team, consisting of Senior Implementation Specialists, Implementation Specialists, Project Specialists, Reputation Monitoring Managers, and Data Specialists. -
Sr. Implementation ManagerNrc Health Jun 2015 - Dec 2017Lincoln, Ne, UsIn 2015, I rejoined the Digital Assent team that NRC Health had recently acquired in late 2014. I became the first Implementation Manager for NRC Health’s Transparency solution. Responsible for all client interactions post sales of the NRC Health Transparency solution. This began with the implementation of our Transparency star ratings solution through ongoing account management and client support. Helped grow the client base from 4 launched clients to over 50 in the first two years after acquisition. Implementation required working with 30+ health systems at a time spanning across their patient experience, marketing, web/tech, and data teams. This role required becoming very familiar with HTML, CSS, JavaScript, and schema markup to help our clients leverage our solution to maximize SEO performance for their websites. -
Operations AnalystVendormate, Inc. May 2014 - Jun 2015Louisville, Co, UsResponsible for driving efficiency and quality for the Provider Solutions department through centralization and process improvement. As an Operations Analyst, my responsibilities include:-Customizing Vendormate’s software configurations to meet client requirements-Developing and improving internal process documents to increase efficiency-Leading the operational support for an internal team by providing reporting and process improvement services-Contributing to the completion of configuration, reporting, and account support cases-Managing the manual and automated customer reports to ensure timely delivery and thorough data analysis -
Account ManagerVendormate, Inc. Aug 2012 - Apr 2014Louisville, Co, UsResponsible for implementing Vendormate's Credential Manager and Contract Manager solutions (SaaS) for healthcare clients and providing best compliance practices to effectively manage their vendor program. As a Hospital Account Manager, my responsibilities included:-Building and influencing business relationships with key decision makers/stakeholders at the facility-Establishing implementation plans and communications project timelines-Identifying and communicating risks which have potential to interfere with project execution-Providing onsite and webinar software training presentations, highlighting application functionality and program guidelines to ensure success -
Operations AnalystDigital Assent Llc Apr 2011 - Jun 2012Atlanta, Ga, UsManaged the implementation process and product usage for a variety of medical practices as they adopted the PatientPad wireless patient check-in and marketing solution. As the Southeastern Operations Analyst, my responsibilities included:-Designed and facilitated onsite/web-based training on the PatientPad solution and Office Portal website-Customized the client's software configurations based off their individual requirements-Identified and communicated possible risks which could interfere with the PatientPad usage and evolution-Created and implemented targeted marketing strategies for client practices and corporate advertising partners -
Substitute TeacherFulton County Schools Oct 2010 - Apr 2011Atlanta, Ga, Us-Taught grades ranging from Pre-K to high school Chemistry and Physics
Wilson Landers Skills
Wilson Landers Education Details
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Furman UniversityBusiness Administration
Frequently Asked Questions about Wilson Landers
What company does Wilson Landers work for?
Wilson Landers works for Ratings Md Llc
What is Wilson Landers's role at the current company?
Wilson Landers's current role is Director, Customer Success at RatingsMD.
What is Wilson Landers's email address?
Wilson Landers's email address is wl****@****ail.com
What is Wilson Landers's direct phone number?
Wilson Landers's direct phone number is +140455*****
What schools did Wilson Landers attend?
Wilson Landers attended Furman University.
What skills is Wilson Landers known for?
Wilson Landers has skills like Salesforce.com, Process Improvement, Account Management, Marketing, Microsoft Office, Project Management, Operations Management, Healthcare Information Technology, Data Analysis, Solution Implementation, Training, Saas.
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