* Lead the foundation's IT team, focusing on strategic IT initiatives positioning the foundation as a philanthropic leader in use of technology and data.* Drive the development and implementation of the foundation's external strategy focused on elevating Cleveland as a recognized leader in technology and data, particularly in the areas of cyber security and big data.

ENTERPRISE IMPACT:• Tapped to provide strategic and executive leadership for MNA’s high-profile data analytics depart-ment (Data Driven Detroit). Partner with local municipalities and private foundations, leveraging data analytics and mapping/visualization tools for public policy and distressed communities improvement initiatives.• Orchestrated a dramatic turnaround of MNA’s technology-services programs. Identified and capitalized on opportunities that rebranded and repositioned the program, strengthened recurrent revenue, drove expansion into new markets, and forged new networking relationships.• Fueled margin growth by slashing operating costs. Deployed field consultants to new, more proximal geographies, brought IT helpdesk services in-house, and maximized technology investments. • Developed and strengthened collaborations with strategic nonprofit support organizations, as well as technology vendors such as Microsoft and Google.• Recognized subject-matter expert in nonprofit technology matters and data utilization. Prolific speaker at technology, software engineering, and nonprofit conferences throughout the U.S.

ENTERPRISE IMPACT:• Leveraged Sarbanes-Oxley (SOX) experience to devise and deploy internal controls to govern financial-reporting compliance activities. Led a steering committee that included the CIO, CFO, and Senior VP of Corporate Compliance. Earned high praise from executives for crafting a comprehensive feasibility analysis and detailed plan whose caliber was “on par with Big Four consulting firms.” Concluded project with establishment of a new oversight organization and team.• Named IT Systems Manager for the organization’s national accounts claims processing system, which handled 20M+ transactions annually. Led team to meet service level agreement goals, resolving nagging production issues and directing completion of outstanding enhancement requests.• Requested to rebuild a severely depleted e-Business application support function that served as the technological backbone for high-profile, customer-facing applications (customer portal and call center inquiry system). Hired fresh talent, defined new processes and procedures, and formed new business relationships. Restored system uptime to expected service level agreements.

ENTERPRISE IMPACT:- Global Development Manager, SAP Program (2006)- IT Quality Assurance Manager & Enterprise Technology Architect (2002-2006)• Developed a software factory model utilizing offshore resources to provide day-to-day technical customization and development activities, including standards, templates, and processes, to support the SAP competency center model.•Played key part in leading the multifaceted implementation of version control/testing solutions to support the division software development process. Reduced the cost of defects by 10%.•Increased control and review of new technologies introduced in the application portfolio by defining and implementing operational parameters/standards for global IS processes that supported technology governance and IS service requests.•Charted the enterprise technology direction to support collaboration, portal technologies, and enterprise content management.•Ensured that development activities complied with defined change management/control processes and procedures to support SOX and internal audit requirements.•Partnered with PMO office to develop and report project performance metrics and project portfolio management to stakeholders.

ENTERPRISE IMPACT:• Brought on board initially as a managing consultant specializing in HIPAA compliance and was quickly promoted to lead the Software Quality Management Services (SQM) practice. Modernized SQM’s strategic direction and focus, creating new business development opportunities effective in driving revenue growth and expanding clientele.• Increased sales by strengthening client relationships and forging strategic partnerships that facilitated cross-selling of services and products. Captured high-profile client accounts including Fallon Worldwide (part of the Publicis branding agency), Fingerhut, Deluxe Check Printers, Chrysler Procurement and Supply, and Carlson Wagonlit.• Developed project and program-manager capacity for e-Commerce/e-Business applications for major automobile manufacturers and other clients.Achieved early career success advancing through progressive roles in IT consulting, enterprise project management, and network administration with CIO Partners, Blue Cross Blue Shield of Minnesota, RR Donnelley/Moore USA, General Mills, and the Internal Revenue Service.Serve as Adjunct Lecturer at the University of Michigan and other academic institutions teaching undergraduate and graduate courses within the MIS discipline.Commissioned military officer and meritorious service member of the U.S. Army Reserve Signal Corps. Airborne paratrooper who has earned multiple badges, medals, and commendations.