• Perform manual and exploratory testing for websites and mobile applications to verify the fulfillment of functional and non-functional requirements.• Identify defects in software functionality, usability, and interoperability and create well-structured, informative defect reports, ensuring a smooth and efficient debugging process for the development team.• Perform user experience testing (UX) and provide usability feedback to establish confidence in the system and its use and improve the overall user product experience.• Review test cases and provide feedback on discrepancies to test lead.

• Analyzed and validated small business health insurance application information and resolved all discrepancies, resulting in improved underwriting processing efficiency. Reduced churn significantly by providing underwriters with accurate and completed applications.• Performed regulatory compliance assessments and collaborated with legal, senior management, and insurance brokers to resolve all anomalies.• Trained and mentored project team members on procedures, use of information systems, and policy adherence to boost productivity and team enrichment.

• Provided company-wide auditing services for JSOX and SOX sections 302 Corporate Responsibility for Financial Reports & 404 Management Assessment of Internal Controls:o IT General Controls (ITGC)o Business Financial Reporting Controlso Company Level Controlso Business Process Controls• Managed all phases of the internal audit function, including planning, fieldwork, and reporting. Coordinated efforts across multiple departments, ensuring compliance requirements were met within required deadlines.• Prepared formal audit reports, presented audit findings and corrective action plans to senior management, and executed follow-up testing to ensure action items were corrected or improved.• Performed process walkthroughs and risk assessments, created risk and control matrices and process flowcharts, assessed control design and operating effectiveness, and remediated deficiencies.• Executed ongoing risk and control monitoring, compliance checks, periodic retesting, and remediation.• Implemented COBIT and COSO frameworks, resulting in improved IT governance, information security management, organizational performance, and risk mitigation.• Reduced the annual external audit billable hours and cut costs by assisting the external auditors in preliminary and year-end fieldwork.• Remediated 20+ deficiencies inherited upon arrival in new role as identified by external auditors. Collaborated with impacted departments and made process improvements that eliminated all external audit deficiencies.• Recognized by senior management and external auditors for developing collaborative work relationships and consistently providing organized information, resulting in audits completed on time and within budget.

• Performed detailed HR compliance audits, identified critical areas in need of improvement, and ensured compliance with corporate policies and procedures and government regulations.• Implemented HR public and private SharePoint sites, office procedures manual, and HR service center e-mailbox, resulting in prompt response and resolution, a significant increase in employee, parent company, and vendor satisfaction, and improved operational efficiency.

• Directed the transition of application technology to COBIT maturity level 4 (processes are monitored and measured), resulting in compliance with policies and procedures and continuous process monitoring and improvements.• Collaborated with IT internal auditors, communicating and coordinating audit schedules and activities with multiple application development teams, ensuring audit activities were executed and completed according to required deadlines.• Performed IT and financial controls testing for application development teams, ensuring adherence to company policies, procedures, and SOX requirements. Met strict deadlines and remediated several office-wide audit deficiencies in the first year.• Ensured required policies, procedures, and standards were created and managed to support the various security, compliance, and audit requirements.

• Performed IT security maintenance and SOX compliance audits, and provided technical support for various software applications and technologies. • Implemented Authorize.net integrated payment system for 160+ shopping centers, resulting in hardware cost reduction, significant speed improvements, accurate transactions, and increased customer satisfaction verified through surveys.• Implemented a comprehensive change management system, ensuring SOX compliance by tracking all financial systems changes and enforcing a standardized change control process across the enterprise.