Responsible for maintaining and securing GESCI’s ICT infrastructure,troubleshooting and diagnosing faulty and malfunctioning equipment andsoftware and implementing GESCI policies.Duties:• Providing regular and dependable IT troubleshooting service to theIT systems.• Managing and updating GESCI’s portals and websites.• Providing network support and ensuring servers, routers andfirewalls are well maintained and updated.• Collaborating with key staff members on designing and populatingeducation platforms for teachers and schools.• Coordinating with vendors and suppliers on repair and maintenanceof GESCI equipment and laptops for the ADSI project.

Responsible for managing the IT department, providing technical support, securing network infrastructure, and planning technology goals for the organization.Duties: - Monitoring and securing the network, servers, and user devices. - Conducting technical training to staff on operating, maintaining, and support of computer hardware and software systems. - Performing network maintenance, changes, and upgrades. - Implementation and consistent testing of backup and disaster recovery operations.Some of the achievements: - Setup and configuration of the LAN for the new Kenya office. - Installation of WiFi, conference room sound system, and projector setup. - Configuration of the door access control and security panel using Hikvision security access control.

Responsible for overseeing the delivery of services and service technology to the company's clients. Establishing policies designed to ensure consistently high service performance, monitor employees and evaluates client feedback to develop quality improvement processes.Duties:• Attend client service review and pre-sales meetings covering performance, service improvements quality and processes.• Management of customer service team and responsible for career development and appraisals.• Ensure systems, process and methodologies as specified and followed to ensure effective monitoring control and support of service delivery• Attend service review meetings; areas covered will include performance reports and service improvements• Responsible for service delivery team shaping, building development, management and motivation.• Responsible for managing the quality of deliverables for service and products ensuring that ICT standards are applied• Responsible for ensuring all ICT KPI’s are met.• Planning facilitated sessions for any aspects of Service Delivery including incident review, problem resolution.• Responsible for presenting Service Delivery reports to the Directors.

Responsible for the day to day IT requirements of the company such as user management, trouble shooting, help and advice. Maintaining desktop applications, Local Area Networks, Wide Area Network, IT security and telecommunicationsDuties:• Managing the administrative & technical staff. • Strengthening the IT infrastructure through implementing new technologies. • Performing routine audits of systems and software. • Manage the IT budgets and expenditure on hardware and software. • Recommending and implementing improvements and efficiencies. • Reporting to the Chief Executive and The Board. • Evaluating, testing, advising, training and supporting I.T. related projects. • Procurement of IT hardware, software and maintenance products & services. • Responsible for the recruitment and training of new staff. • Writing documentation for ICT procedures, security and disaster recovery. • Maintaining documentation of changes regarding users, functions & systems. • Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.

Responsible for hands-on day to day IT requirements of the company such as user management, trouble shooting, help and advice. Maintaining desktop applications, Local Area Networks, Wide Area Network, IT security and telecommunicationsDuties:• Manage technical resources within budget.• Manage the IT department staff• Easily recognize deficiencies and implement effective solutions. • Ensuring technical department SLA’s and targets are met.• Promote cohesion and team work within the department to achieve set goals.• Preparing and presenting technical reports to the General Manager.• Installation of client CPE and commissioning of the internet links.

Responsible for installation of internet services and offering support to the users. Logging and following up on calls made and preparing weekly and monthly technical reports.Duties:• Responding to emails and calls made to the support department.• Identifying and resolving client issues and conducting site visits where necessary. • Prioritizing and managing open tickets.• Excellent ability to explain technical issues to non-technical users.• Building rapport with clients and service providers to ensure shorter turnaround time.• Installation of client CPE and commissioning of the internet links.

Managing the day to day business aspects of the cyber.Attending to clients and assisting with their computer issues.Training of interns.