MSP IT Technician. Will be back with more details.

As our reliance on technology continues to grow, so too does the management burden associated with supporting those systems. Security patches, firmware updates, user management – it all adds up to time spent away from value producing activities. That’s where we come in. Knight Office Solutions provides full-service IT support with 24/7 monitoring, in-house help desk, and managed system security. We take care of the day-to-day so that you can focus on the big picture.

• Manage information technology and computer systems for all 8 companies within Tyrex Group• Plan, organize, control and evaluate IT and electronic data operations• Design, develop, implement and coordinate systems, policies and procedures• Ensure security of data, network access and backup systems• Act in alignment with user needs and system functionality to contribute to organizational policy• Identify problematic areas and implement strategic solutions in time• Audit systems and assess their outcomes• Preserve assets, information security and control structures

• Provides technology expertise and leadership in order to improve and expand businesses.• Implements and manages IT procedures, operations, and applications to provide service delivery excellence through a team of IT professionals.• As the Overall IT OPS Manager, serves as the Tier 3 level of support and final level of escalation for all services to clients. • Serves as lead technician (onsite and remote) providing consultation and troubleshooting for all environments and architecture including: Desktop hardware and software support, network (cabling and device) planning and installation, server (including virtualization) and domain commissioning, and specialized or customized customer software/hardware solutions.

I work directly with recovery teams on site to restore calm, facilitate communication, gather evidence and ensure regulatory compliance. I coordinate specialized IT resources to help the victim restore more quickly.Cyber incidents have the full attention of regulators who are actively scrutinizing the type of data compromised, response timelines and affected party notifications. Digital forensics help organizations understand how the breach happened, ensure the breach is fully contained and build defensible, evidence-based timelines in the event of future regulatory or legal action.

• Perform systems administration for Microsoft Windows Server and Exchange. Windows Desktop workstations across multiple customers • Successfully resolve tickets w/ metrics • Perform problem analysis and systems monitoring (ConnectWise ITIL CMDB - Asset & Software Management) • Provide assistance to identify and troubleshoot Windows mail delivery and network related problems • Maintain client security levels and confidentiality of information • Input and manage tickets through, ConnectWise • Highly customer focused with excellent customer service skills and professionalism • Exchange administration, VMware, terminal servers and remote access • Working knowledge with supporting and administration of Office 365 solution • Working knowledge of LAN networking/distributed computing environment (client/server) • Experience in Active Directory, Group Policy and configuring network routers • Excellent trouble shooting skills able to solve problems quickly and completely without assistance

I am responsible for evaluating, designing, deploying and supporting on premise and cloud-based solutions. I engineer and investigate both platform and product issues and respond and analyze complex inquiries of technical and functional nature. Direct clients through issue resolution including customer meetings, status reports and updates. I identify, propose and enforce escalation process improvements. Additionally, responsible for planning and executing client projects regarding infrastructure, networks, hardware, installations, upgrades and configurations.

As an MSP for many clients, they are always happy with 100% communication. Have reports done before due date or time. Make FCR (First Call Resolution) happen on EVERY call and ensure Tier 4 Support. Analytical and Problem Solving Skills, Advanced Troubleshooting Skills Strong Leadership Skills Strong Written and Verbal Skills.

Specializing in computer service, repair, and networking for anything from the home user to the enterprise level.Anytime-Computers LLC has provided computer hardware, software, and services for over twelve years with business network design and installation as our main focus.We offer complete installation and service on all Microsoft, Unix / Linux, and Novell networks and servers. We also service a variety of PBX Systems as well as VoIP (Voice Over Internet Protocol) for all your telephony needs.

This position is responsible for meeting or exceeding client goals for quality and performance for assigned programs. This includes positively motivating Contact Center Representatives; monitoring program objectives; providing on-the-job training; creating a team/positive atmosphere; developing overall contact skills and program troubleshooting. In addition, this position is responsible for the administrative management of assigned Contact Center Representatives (this includes 90-day and annual reviews); completing assigned reports and feedback; and auditing work stations at the conclusion of the scheduled shift· Analytical and Problem Solving Skills Ability to analyze and identify CSR trending Ability to assess individual and team performance Advanced Troubleshooting Skills Strong Leadership Skills Strong Written and Verbal Skills

Oristech is a leading healthcare and work flow technology company with offices in Dallas, New Braunfels/Austin, Pune India and Nagpur India. One area of my expertise involved managing and maintaining a Multi-national site connectivity between USA and India. Directly oversee 30+ employees regarding proprietary system programming, workflow, and meeting deadlines. Evaluate, capacity plan, and acquire any and all Enterprise Information Technology needs for the USA and the Indian locations for I.T., Marketing, Billing, Accounts Payable, and Sales teams.

*Immediately upon arrival to the Doctor Owned hospital on 07/01/05, began database cleanup for 16,000 procedures in McKesson HMI PACS down to 10,000 and linking them for improved workflow. *On 10/1 went live with McKesson HRM RIS, PowerScribe 4.7 Voice Recognition, and McKesson Paragon HIS, all in the same weekend and because of thorough preparation, Radiology's GO Live to a filmless environment was a success.*Redesigned Radiology workflow to accommodate filmless environment and turnaround time from 24 hours to 2 stat 4 routine.*Added Toshiba 64 Slice CT to main campus and coordinated resources so that from the ground breaking to door opening of a new Imaging Center was a flawless success.

 *I interact with the Director of Radiology, supervisors, radiologists, and all other customers to insure optimum functionality, availability, response items, and integrity of data, both on-line and archived, for a multi-site radiology RIS/PACS/Voice system. I also promote the University Health System’s guest relations program.*I provide education and training in system use and in the use of updates and enhancements to radiology and support personnel. I provide in-service presentations to inform radiology management and supervisors of those enhancements and their capabilities and impact on operations. Also, oversee system security and assignment of user codes and security levels in coordination with information services.* To list a few items, I assist radiology staff and medical directors in producing new reports, data searches and many other things on an ad hoc basis. I also determine chart report distribution and coordinate assignment of ports and terminals.* Implement change manangement and also review new software and hardware for enterprise use. I assume responsibility in identifying the needs of internal and external customers and respond with sensitivity and empathy to facilitate trust and mutual respect.

 * Created an entirely Windows NT based network for hosting Internet websites using the latest technologies available. *Orchestrated the migration of American Portal Corporation from a Windows 95/NT environment to a Windows 2000 domain environment *Maintained 20 tape rotation backup for multiple servers via Veritas backup software. *Implemented offsite backup routines and schedules.*Setup and maintained Microsoft Proxy Server for corporate-wide Internet access.

*Maintained a multi-platform environment (NT / HP-UX) for 450+ users *Maintained an enterprise-wide computer network including sites in New York City, Connecticut, San Antonio, and Pleasanton TX. *Provided technical support for worldwide sales force that used manufacturing software (MTMS) and Microsoft Office applications. *In November 1999 Migrated Information Systems between corporate merger of Fragrance Impressions Limited and Tristar Corporation *Implemented and managed Microsoft Exchange Servers for corporate email and office automation. *Developed and maintained a backup rotation schedule for the HP-UX, NT, and Informix database system. *Provided full network support for five sites nationwide *Increased productivity with RF wireless bar-coding system (Intermec).