• Manage team in the utilization of development tools and Learning Management System (LMS) to meet the training needs of American Water• Partner with Executive leadership, training stakeholders, HR business partners and State leadership to ensure their tracking and training needs are being met• Develop a retain strategy for all programs to ensure training is being retained by participants to include collecting and reporting on metrics• Oversee the adoption and optimization of the corporate learning management system and programs• Develop and maintain guidance documents for rapid development tools & content that is intended for the LMS• Maintain relationships with vendors of eLearning material and content authoring software to ensure American Water is leveraging the most current training content and delivery methods, including “just in time” training

• Strategic partner supporting the development planning for all employees by providing talent management recommendations (learning opportunities, interpersonal assessments, onboarding activities)• Participate in the development of business strategies by collaborating with stakeholders to identify, prioritize, and build organizational capabilities and behaviors through L&D• Conduct regular gap and needs analyses in response to strategic plans to recommend best approach to meet the needs of the business• Maintain & Measure effectiveness of all existing enterprise-wide learning initiatives

Responsible for identifying and implementing a brand new LMS within eMaint (employee and customer facing). Currently updating, creating and transition content to SCORM compliant course and uploading into the LMS.

• Consulted with numerous internal clients at all levels, including Business Unit Presidents, Vice Presidents, HR Directors, and Front Line Managers.• Provided technical and resource supervision on multiple, complex learning development programs; responsible for the achievement of on-time and on-budget program delivery. - Conducted needs analysis with the businesses to determine launch techniques - Managed external vendors to deliver quality content for both ILT and eLearning courses· Assisted with deployment of the 2011 Leadership Development and Business Leadership Series· Teamed with Food Safety & Production to develop/deploy learning programs domestically and internationally.· Developed Standard Operating procedures within the Learning Service Team· SumTotal System Admin for Corporate-wide Learning Management System

Responsible for ongoing development and training of the McGraw-Hill Construction Sales team through a variety of means including live training, webcasts and e-learning solutions.- Project Manager for Training initiatives within McGraw-Hill Construction- Develop and facilitate foundation training for new sales reps that focuses on the company history, products, internal processes and selling techniques.- Assist in developing process/procedures and metrics around training and sales development.- Implement training plans around new product releases- Create certification course for sales that focus on Product, Industry and sales technique.

Responsible for ongoing supervision of GCO Customer Care personnel, specifically the Large Account team, in an effort to increase adoption and improve the customer experience for key accounts through custom training and proactive support.- Create team to proactively support Large Accounts within Platts/Aviation Week organization focusing on training, retention and workflow integration- Developing process/procedures and metrics around custom training and proactive support.- Responsible for Personnel management including hiring, goal setting, administering performance reviews, Performance Managements, and applicable