Leading the Analytics and Data Engineering teams focusing on Product Analytics, Visualizations, and Data Insights/Experiences.• Grew team 188% in less than year and half while maintaining 96% retention rate.• Orchestrated multiple infrastructure improvement efforts net 99.3% decrease in data latency.• Drove effort of revamping interview structure across core engineering organization.• Collaborated closely with cross-functional partners in product, design, and research on UI prototypes, Big Room Planning, and Pillar-wide OKRs.

Leading the consumer experience native and OTT streaming apps engineering teams focused on delivering experiences that engage, inform, and inspire our customers.• Redesigned the interview process to talent-driven vs. skills increasing retention by 100%.• Recognized cultural opportunity and initiated a mindset shift in the team from a Developer to one of a Software Engineer.• Spearhead a new project for Automated Pipeline Delivery of all applications. Increasing release capacity by 50% in six months.

Lead the customer facings (web & mobile) engineering teams focused on delivering financial guidance experiences via the Emerging Products division of Consumer Bank.

ENGINEERING LEADTechnology heads were re-aligned to operate under a new customer-focused / DevOps model. This focuses leaders and delivery teams on customer personas and product features. I am leading teams focused on the self-directed customer and teams focused on cross-persona product features like authentication. • Partnered with functions Product, Marketing, Legal, and Security to build out the new design squad model where we work together to build out things like the operating plan, work stack, and design sprint efforts for the delivery teams. • Worked with the engineers to break up our monolithic applications into services and single-page applications.• Participated in all design reviews, occasional code reviews, and Agile activities (poker pointing, sprint planning, etc.).

ENGINEERING LEAD (Oct 2015)Technology heads were re-aligned to operate under a new customer-focused / DevOps model. This focuses leaders and delivery teams on customer personas and product features. Lead teams focused on the self-directed customer and teams focused on cross-persona product features like authentication. • Partnered with functions Product, Marketing, Legal, and Security to build out the new design squad model where we work together to build out things like the operating plan, work stack, and design sprint efforts for the delivery teams. • Worked with the engineers to break up our monolithic applications into services and single-page applications.• Participated in all design reviews, occasional code reviews, and Agile activities (poker pointing, sprint planning, etc.).HEAD OF DEVELOPMENT (Jan 2015 to Sept 2015)Managed the Web, Mobile, and BackOffice engineering teams with five development managers.• Drafted and executed engineering-wide initiatives to bring previously isolated functional teams closer as one engineering group. • Rolled out a set of discipline of practices programs that allowed team members to organize around application suites to work together to improve its technology and practices surrounding it.WEB AND MOBILE TEAM MANAGER (Aug 2012 to Dec 2014)Grew team to 30-plus engineers including two managers.Teams delivered on new features like Transfer In, Options Level 2, and a site-wide rebranding with the acquisition by Capital One. • Released multiple new versions of our mobile applications that included new features like heat charts and maintenance improvements on performance.• Created new team imperatives like Areas of Improvement and Knowledge Awareness. These programs allowed team members to share information across projects and provide feedback to improve.

Managed the web team supporting sharebuilder.com.Grew team from 14 to 20 developers. • Worked with senior developers to design new scalable architectures to replace existing legacy systems. • Participated in design reviews, change management, and Agile activities (scrum, sprint planning, etc.). Introduced operational guidelines, SLAs, and goals to improve product delivery.One example is we launched a completely re-architected / re-designed website using WCF service architecture and the MVC design pattern. Moving the application off of a 6-year-old platform and introducing multiple new features to the application like Instant Money Transfer, Portfolio Analysis and Multiple Order Entry.

Managed a team of nine (9) full-time software programmers and system administrators.• Performed project management, including managing resources, timelines, and communications to see projects through from inception to timely completion and maintenance.• Identified and planned long-term project roadmap and identify key transformational projects that provide the foundation for driving the team strategy.• Assisted in establishing processes and policies that improve quality, productivity, and predictability.

This role has input on what products and services the company develops as well as how the applications that support them are developed. Work involves assisting in the planning, scheduling, and assigning of programming projects. Coordinating programming projects with the work of other staff, analyzing proposed computer applications. Writing programs and providing technical assistance to programming staff. Performs complex computer programming work and manages a team of software programmers.

• Work closely with the customer to ensure that business requirements are met through the development of new/enhanced business systems • Responsible for the preparation and approval of functional specifications that translate customer needs into systems requirements • Identify and evaluate new software technologies and techniques to determine relevance and potential value to the business • Responsible for the design, build and configuration of software solutions to meet the customer’s business requirements • Responsible for the development and execution of Test plans to ensure the software meets appropriate quality standards • Provide product familiarization training to end-user and support personnel • Implement software solutions

• Work closely with the customer to ensure that business requirements are met through the development of new/enhanced business systems • Responsible for building and configuration of software solutions to meet the customer’s business requirements • Responsible for the development and execution of Test plans to ensure the software meets appropriate quality standards • Responsible for design, execution, assessment, and troubleshooting of software programs and applications.• Participate in all phases of Web application development projects, from requirements gathering to deployment

• Created and deployed web based bug-tracking system for quality assurance department.• Redesigned web leads tracking process to improve sales team response time and reporting statistics.• Development of web systems overall content and presentation architecture.• Development of data systems content and distribution architecture.• Administration of servers and application services which support enterprise information systems.

• Designed knowledge base troubleshooting tool to help resolves technical support issues• Designed administrative site for maintaining and updating the knowledge base tool• Designed and maintained statistical site for tracking all tier II technical issues

Help troubleshoot and resolve internal and technical issue for all tier I support representatives.Mentored tier I representatives

Troubleshoot and resolve all technical issues for customers

Assured all software change packages, daily cycle downloads, and system backups were done correctlyTroubleshoot and repaired any problems that occurred within the system (Level 2 hardware and software).Compared notes, instructions, and technical manuals with printouts to detect errors and ensure completeness and conformity with the established policies and proceduresAnalyzed user requirements of computer services and recommended a system configuration to meet service requirementsPerformed client/server support for computerized supply systemTrained incoming personnel on specialized systems