William Thomas Email & Phone Number

Wakefield, Massachusetts, US

• Order and pull all parts for customer orders and technicians.
• Create quality quotes for shop repairs and customer order inquiries.
• Conducted annual audits of inventory to keep stocking levels true above Penske standards.
• Research and complete all back-order reports with updated arrival dates of crucial parts.

Reading, PA, US

• Handle $200K in inventory daily to ensure correct stocking levels
• Establish communication with leased customers to schedule maintenance needs and PM’s.
• Tracked, ordered, and distributed inventory to technicians and outside vendors.
• Conducted annual audits of inventory to keep stocking levels true above Penske standards.

• Coordinated Auto and body repairs of customer vehicles.
• Ensured quality rust removal, repair, and paint of all vehicles.
• Completed quality control of all detailed customer autos to show quality.
• Maintained quotes and quality of customization of rocker panels and body panels.

• Wrote and Distributed Quality quotes to customers and insurance agencies.
• Worked closely with Insurance agencies to ensure proper payment of funds.
• Ensured quality standards are being met with auto body technicians.
• Guided service with customers and insurance agents to schedule auto body repairs.

Phoenix, Arizona, US

• Managed and scheduled a team of 10 technicians for effectiveness and production.
• Held a 100% PM Compliance rating for 8 months.
• Enacted the Warranty program to recover $53K of returned warranties.
• Managed and handled a $2M budget for parts and labor among other things.

US

• Advise and review all shop estimates for cost effective rates / advising of correct repairs w/a rating at 95%
• Review damages / write estimates for repair while being cost effective in searching for alternative parts at 93%
• Customer satisfaction of 89% towards insured and claimant customers while engaging with other employees
• Ensure all applicable taxes for estimation of vehicles, power sports, and agricultural equipment while applying correct labor and material tax at 90%

Des Moines, Iowa, US

• Lead a technician team on repairs of Heavy Equipment and powered equipment. Learned how to use and drive all Heavy equipment on the lot such as excavators, skidsteers, back hoes, and powered concrete equipment.
• Customer satisfaction rate 98%
• Read and interpret diagnostic test results, using dials, gauges, and computer equipment / repair time in top 10%
• No repeat customers of same issues in 2016

Greeneville, Tennessee, US

• I was in charge of all the fleet vehicles including semi trucks and trailers, vans, box trucks, and forklifts. The repairs and inspections of these items were my responsibility to make sure that they would pass the DOT.
• Diagnose extensive issues in wiring and diagnostic controls on Trailers, Forklifts, and Tractors / Fleet rate 97.6%
• Raise trucks, buses, and heavy parts or equipment by using hydraulic jacks or hoists / safety effectiveness at 98%
• Inspect brake systems, steering mechanisms, transmissions, engines, and other parts of vehicles / Fleet rate at 98% for 1st quarter

Mclean, Virginia, US

• After leaving the military this unit was in charge of doing the periodic inspections on the training aircraft for new pilots learning to fly. My responsibility was to take the last third of the airplane and make sure.
• Maintains high standards of excellence in quality assurance with a superb track record of zero quality assurance
• Fill in Maintenance Supervisor during absence of Manager while still performing daily maintenance activities.
• Traveled four hours away to help recover and fix two aircraft, required engine change and F.O.D recovery from the cockpit, both aircraft returned the next day no problems

Randolph AFB, TX, US

• Responsible for the scheduling and analyst production assignments for over 50 enlisted personnel. Conducted daily evaluations, work schedules, personnel appointments and training. Liaised between Wing Leadership and.
• Performed tasks normally assigned to two people for a 10 month period of time and expertly managed both scheduling and analyst communities manning needs with resounding success.
• Selected to provide on-the-job training to newly reported personnel ensuring continuity of service to the Air Force while maintaining the high standards of Air Combat Command.
• Coordinated with civilian employees and military personnel, ensured critical jobs were completed and appropriate programs were used correctly.
• Managed 40 personnel during 2011 Base inspection; revamped 15 programs with Zero Defects noted and applauded by inspection team.
• Lead and Supervised Continuous Improvement Team on processes, procedures, safety, and secure communication

Randolph AFB, TX, US

• Supervised an 18-person work center. Responsible for training and qualification of junior personnel, maintenance dispatch of day-to-day operations of a 48 aircraft and 250 personnel flight line. Led the wing work.
• Consistently ranked in the top 5% of all personnel of equal rank.
• Garnered a 98.5% Maintenance Schedule effectiveness rating for fiscal year 2010/2011.
• Planned and executed an arduous maintenance inspection program following depot repairs, enabling the aircraft to return to service on time.
• As Senior Maintenance Controller, wrote and ensured the technical accuracy of controlled work as well as formal work packages detailing corrective and dispatch maintenance procedures.
• Coordinated maintenance resources resulting in 98.5% maintenance schedule effectiveness rate.

Randolph AFB, TX, US

• Leader of 20 man safety team; developed program boards and weekly briefings to over 200 personnel; zero safety mishaps for Fiscal year 2003
• Supervisor of 80 personnel; developed 35 maintenance kits, saving $3200 man hour costs
• Identified and repaired fire detection system line on F-15E preventing loss of critical 28 million dollar aircraft system.
• Discovered leaking hydraulic system reservoir on F-16CJ during inspection, replaced reservoir, which averted aircraft impoundment and potential catastrophic loss.
• Detected and retrieved broken inner ring clip during aircraft landing gear inspection, removed and replaced the landing gear strut, saving possible aircraft damage.
• Troubleshot engine no start malfunction on F-15E, replaced the electrical engine igniter, and completed operation checks in less than 4 hours.

Randolph AFB, TX, US

• Led fire crews to mitigate emergency power unit activation at scene of in-flight F-16 emergency; established rescue path, egressed pilot, applied oxygen, moved pilot outside danger zone, prevented hydrazine exposure.
• Responded to a vehicle roll-over with multiple injuries, prioritized victims, provided care to critically injured, arranged immediate transport
• Chosen from among peers to serve as station chief; managed shift assignments, ensured smooth operation of 52 firefighters working in four fire stations
• Responded to suspicious package report; assisted HAZMAT team in recovering contents--prevented personnel exposure
• Forged joint-advisory initiative; conducted 252 training hours w/ US Army and provided critical on the job training for new soldiers

Associate Of Science (A.S.), Military Applied Sciences

Aviation Craftsman Level Maintenance

Trainers Certificate, Leadership / Management

Military And Strategic Leadership

Certificate To Work On The Ge100-110 Aircraft Engine, Engine Theory And Operation

Mechanics Certificate, Technical/ Occupational

Insurance Policy

Insurance Licensing

Insurance Policy

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