Described in one word by colleagues as ROCK. A no nonsense team leader, appreciated for the ability to stay calm, always, also in very stressful situation able to keep the overview. A stone solid person preaching a solution mindset, providing stability for customers and the team. I excel in roles that bridge the gap between customers/businesses and the IT implementation/support/development teams. My customer oriented mindset enables me to connect with clients on a personal level, ensuring their concerns are heard and addressed. This allows me to build long-term partnerships based on trust and mutual success.Leading teams and helping people excel is another of my core strengths. I am a highly committed leader who believes in the power of collaboration. My leadership style is both hands-on and supportive, providing guidance while empowering team members to take ownership. I foster a positive, open and inclusive work environment where continuous improvement and creativity are encouraged. My pragmatic approach ensures that teams remain focused on achieving tangible results, while my empathic leadership ensures that team members feel valued and motivated.I can serve organizations with my participative and communicative leadership which is result and value driven and based on an extensive experience in various roles and core competences:-Deployment Management;-Integration Management;-Portfolio/Program/Project Management;-Service Management;-Customer Engagement Management;-Team Leadership;-Entrepreneurship & Operations Management;Driven by:❖ Client oriented strategic focus;❖ Entrepreneurial, agile and positive mindset; ❖ Team successMy ambition is to offer and leverage my skills in an operational role for an innovative company with challenging goals and projects. To connect:wim.iwens@icloud.com0495-640.189Customer Oriented ❖ Adopting Change ❖ Healthcare ICT ❖ Continuous Improvement ❖ Operational Excellence ❖ Efficiency ❖ Performance Management ❖ Team Empowerment ❖ Employee Engagement ❖ Result driven ❖ Entrepreneurial ❖ Ambition ❖ Agile Mindset ❖ Integrity ❖ Transparency ❖ Teamplayer ❖ Communicational ❖ Multilingual ❖ Reliable ❖ Trust and Achievement ❖ Empowerment and Ownership ❖ Accountability ❖ Pragmatic ❖ Common sense