Wim Abraham Email & Phone Number

Pepingen, Be

Brussels Area, Belgium

• Responsible for Operational Management of the frontline Consulting, Professional Services, Training and Customer Support team to efficiently and effectively deliver service excellence, ensuring quality of on-plan, on-budget delivery and customer satisfaction. • Grow and manage a consulting and professional services revenue stream.• Develop a portfolio of services offerings, supporting OneSpan's software solutions go-to-market strategy and ensures delivery of these services, in line with market expectations• Grow and manage a customer support revenue stream.• Setup and deploy a global customer support organization, offering word-class customer service 24 by 7, non-stop, ensuring a timely implementation and problem resolution in the most courteous manner.• Responsible for designing and deploying learning solutions for OneSpan's portfolio of advanced software solutions and supporting technology, towards OneSpan partners as well as OneSpan employees.• Innovate and improve upon current processes and activities around resource planning, delivery time and effectiveness, and risk management.• Ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements.

Brussel En Omgeving, België

Globally responsible for:- Professional Services- Training- Pre-Sales- Customer Support

As the Director services I coordinate the worldwide services activities which include:- Professional Services, covering implementation services & project management- Training (SEAL)- Pre-sales, technical consultancy & business consultancy- Post-sales technical Support- VASCO Professional Services are designed to assist customer, partners, resellers and integrators in the deployment of their strong authentication projects. The proven VASCO methodology helps in defining the project scope, designing the solution, implementing the products or solutions, building the needed application, supporting the customer and reviewing or making recommendations.

As the Director services I coordinate the worldwide services activities which include:- Pre-sales, technical consultancy & business consultancy- Post-sales technical Support- Training (SEAL)Each of those activities were built from the ground up and brought to a mature and professional level in an international and inter cultural context, addressing the latest IT Security issues for major financial services providers, large and small enterprises.- The technical support group supports all VASCO customers worldwide, ranging from business hour support to 24x7 or VIP support, including strict service levels to support business and mission critical applications in the banking industry.- VASCO’s Security Experts Academy & e-Learning platform (SEAL) proudly hosts a worldwide community of security professionals, covering all training activities. VASCO SEAL includes classroom training, e-learning, professional certification programs (VASCO Certified Engineer/Trainer), VASCO Authorized Training Centers, Internal training programs (Sales & Technical) and Junior Programs. More information is available on http://www.vasco.com/seal.

International Management Programme

Master Degree, Computer Science

Engineer, Electronics - It