Sales & Compliance workflow automation:► Robotize complex repetitive tasks for Sales & Internal Staff (incl. requirements engineering & monitoring)► Develop & implement SharePoint lists, forms and workflow automations (incl. InfoPath/Power Apps/Power Automate)Business Projects for Funding portfolio management:► Improvement tracks, based on funding portfolio analysis (data-driven)► Related to: product offering, pricing, financial risk, compliance, commercial processesReporting Automation:► Develop & implement automated reports/simulation tools using Excel (Query, VBA)/Access whilst consolidating data from a diversity of internal & external sources► Develop & implement Excel simulation tools for Sales & Risk Analysis

Customer Relationship Manager for Commercial Banking► Detect, collect and analyze CRM-related change opportunities and convert them into change requests or projects► Act as "Voice of the Business" in CRM Run and Change Steercos► Integrate the delivered changes into the processes of the standing organization (management buy-in and user-adoption): training, documentation, monitoring, coaching► Coördinate run-requests for Sales and Marketing (Target Groups, Management Reporting)Internal Sales Tools Optimization (including Robotic Process Automation) for Commercial Banking► Robotize complex repetitive tasks for Sales staff► Analyze current tools for sales process support► Propose and implement optimizations to make these tools more effective► Monitor the results and use them in the next improvement cycle

► Mainly: Business analysis for on line banking projects► Secondarily: Project management for on line banking projects

Lead the CRM-program for Acerta► Core CRM-processes: Account & Contact-management, Sales, Marketing (campaign management), Analytics► Supporting tools: MS Dynamics CRMTeam leader of CRM support team► Marketing campaign execution support (target groups, metrics)

Lead the CRM-program for Securex► Core CRM-processes: Account & Contact-management, Sales, Marketing (external list management), Analytics► Supporting tools: SAP CRM, SASManagement of CRM processes► Marketing campaings► Management reporting and KPI

Lead a team of 4 business analysts.Securex eBusiness project management:► Content Management System.► User authentication & management system.► On line applicatIons: Securex on line payroll software Magistral Light, On line booking of medical exams for employees, Personalisation of the on line legal database, “Contact Us”-application (create useraccount, demand access to supplementary applications, subscribe for training, ask quote, ask question, report issues).► Ensure overall consistency of on line applications.