Wim Gramsma

Wim Gramsma Email and Phone Number

Eigenaar CustomerSense en Docent marketing & consumentenpsychologie bij Saxion Hogescholen @ CustomerSense
netherlands
Wim Gramsma's Location
Deventer, Overijssel, Netherlands, Netherlands
Wim Gramsma's Contact Details

Wim Gramsma personal email

About Wim Gramsma

IK HELP ORGANISATIES OM TE EXCELLEREN IN KLANTBELEVING:- Klantgerichtheidsprogramma's op maat - Ontwikkelen van customer excellente strategieën- Customer experience en customer service trajecten- Customer Journey Mapping- Service Design ThinkingDOELGERICHT, PRAGMATISCH EN RESULTAATGERICHT. ALTIJD QUICK WINS!Daarnaast: - Communicatiegeneralist, conceptdenker, schrijver, spreker (Speakers Academy)- Travel-specialist

Wim Gramsma's Current Company Details
CustomerSense

Customersense

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Eigenaar CustomerSense en Docent marketing & consumentenpsychologie bij Saxion Hogescholen
netherlands
Website:
customersense.nl
Employees:
2
Wim Gramsma Work Experience Details
  • Customersense
    Owner & Inspirator
    Customersense Nov 2016 - Present
    Deventer
    CustomerSense helpt organisaties om te excelleren in klantbeleving!Met de in eigen beheer ontwikkelde Customer Excellence Test© en de inspirerende Customer Excellence Day® motiveren we organisaties om van binnenuit te veranderen naar een customer excellente organisatie en zelf de regie in het veranderproces te nemen. En met ons Customer Excellence Program bieden we een structurele aanpak om optimaal te presteren in het nieuwe marketingtijdperk waarin customer service belangrijker wordt dan prijs of kwaliteit! Maak kennis met ons op www.customersense.nl.Klanten 2017: ANWB, MarketingOost, Poelmann van den Broek Advocaten, Provincie Drenthe, Tenzing TravelCustomerSense. Excelleren in klantbeleving.
    View
  • Customertalk
    Columnist / Auteur
    Customertalk Sep 2019 - Present
    Leusden, Utrecht, Nederland
    Customer Talk is de inspiratiebron voor klantgerichtheid
    View
  • Gramsma Consultancy
    Independent Marketing Consultant
    Gramsma Consultancy Nov 2012 - Present
    Deventer Area
    Creativiteit is het nieuwe kapitaal!
  • Gramsma Consultancy
    Official Spokesman Of The Trustees In The Oad Bankruptcy
    Gramsma Consultancy Sep 2013 - Nov 2013
    Deventer
    Responsible for external communication
  • Saxion University Of Applied Sciences
    Docent Marketing & Consumentenpsychologie
    Saxion University Of Applied Sciences Nov 2020 - Jul 2024
    Deventer / Enschede
    View
  • Market Response (Samr)
    Business Consultant Customer Experience Management
    Market Response (Samr) Nov 2019 - Dec 2020
    Utrecht, Nederland
    MarketResponse helpt organisaties duurzaam ontwikkelen op basis van betekenisvolle informatie met een unieke combinatie van data science, human insights, design thinking, strategieontwikkeling en implementatiekracht. Ik draag op contractbasis vanuit mijn consultancy bij aan projecten van MarketResponse.
  • Oad Groep (Oad Reizen, Hotelplan, Globe)
    Director Of Marketing & Media
    Oad Groep (Oad Reizen, Hotelplan, Globe) Oct 1995 - Dec 2012
    Holten
    Responsible for marketing strategy, PR, social media, sponsoring, advertising campaigns, media planning, E-strategy, corporate communications, social responsability, innovative concepts.
    View
  • Rhb Reklame Adviesburo
    Account Director
    Rhb Reklame Adviesburo 1988 - 1995
    Zwolle Area, Netherlands
    General manager of full service advertising agecy
  • Wehkamp
    Creative Supervisor Special Media
    Wehkamp Nov 1984 - Jul 1988
    Zwolle Area, Netherlands
    Production co-ordinator and creative supervisor of the Special Media department of Holland's leading mail order company
    View
  • Wolters Kluwer Nederland B.V.
    Account Manager
    Wolters Kluwer Nederland B.V. 1980 - 1984
    Deventer
    Direct Marketeer in large Dutch publishing company (copywriting, mediaplanning, project management)
    View

Wim Gramsma Skills

Copywriting Advertising Project Management Publishing Tourism Leisure Event Management Incentive Travel Business Travel Social Media German Hotels Online Advertising Marketing Communications Marketing Strategy Marketing Management Marketing Corporate Communications Public Relations Online Marketing Strategy Media Planning E Commerce Sponsorship Seo Email Marketing Direct Marketing Social Media Marketing Web Analytics Google Analytics Leisure Travel B2b Hospitality Vacation Social Networking Account Management Destination Marketing Management Customer Experience Customer Service Customer Insight

Wim Gramsma Education Details

  • Nyenrode Business University
    Nyenrode Business University
    Change Management (Corporate Curriculum Verandermanagement)
  • Rota
    Rota
    Official Degree Allround Management Advertising Agency
  • Christelijke Hogeschool Windesheim
    Christelijke Hogeschool Windesheim
    Commerciele Economie
    View

Frequently Asked Questions about Wim Gramsma

What company does Wim Gramsma work for?

Wim Gramsma works for Customersense

What is Wim Gramsma's role at the current company?

Wim Gramsma's current role is Eigenaar CustomerSense en Docent marketing & consumentenpsychologie bij Saxion Hogescholen.

What is Wim Gramsma's email address?

Wim Gramsma's email address is wi****@****ail.com

What schools did Wim Gramsma attend?

Wim Gramsma attended Nyenrode Business University, Rota, Christelijke Hogeschool Windesheim.

What are some of Wim Gramsma's interests?

Wim Gramsma has interest in Children, Education.

What skills is Wim Gramsma known for?

Wim Gramsma has skills like Copywriting, Advertising, Project Management, Publishing, Tourism, Leisure, Event Management, Incentive Travel, Business Travel, Social Media, German, Hotels.

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