Leveraging a unique combination of hands-on operational (business) expertise and detailed BPM market intelligence (as co-founder of an early pure-play BPM software vendor), Wim Keppens is offering a Lean BPM experience to customers that want to explore BPM in all its aspects in order to make the right choices for the company at the right time and in the right domain.Reference Customers: Essent, Infrabel, Newtec, Flemish Government, Electrabel, DAF Trucks, MyCartis, Ecoplast… Show more Leveraging a unique combination of hands-on operational (business) expertise and detailed BPM market intelligence (as co-founder of an early pure-play BPM software vendor), Wim Keppens is offering a Lean BPM experience to customers that want to explore BPM in all its aspects in order to make the right choices for the company at the right time and in the right domain.Reference Customers: Essent, Infrabel, Newtec, Flemish Government, Electrabel, DAF Trucks, MyCartis, Ecoplast, Destiny...Main Partners: BeAligned, ThoCC, Voquals, CNext Show less

Project Manager to support TEC Projects into ISO9001 certification, which was obtained in January 2018, and ISO27001 certification which was obtained in June 2019.

Manage the incident management process End2End in line with customer SLA's. Responsible to manage the business requirements of the supporting tools (ticketing, monitoring, reporting,...).

Operational support to the President of the NPA and Service Manager to support all its members and for the connection of new nembers.

Supporting the development of the Contact Center Operating Model (CCOM) and executing Contact Center Maturity Assessments (CCMA) for different customers.Trainer at the Expert Class Contact Center Management (Business Process Management)Maturity assessments for different customers such as Colruyt, Eneco,...

Introduction of a Quality Management System leading to a ISO9001-2015 certification in December 2016.

Perform Business Process Analysis and Process Maturity Assessments for CNext customers: defining As Is, Gap Analysis and development To Be, followed by an implementation project (process, tools and people).

Supporting the company in achieving ISO9001 certification, which was achieved in 2010 for Belgium and in 2011 for the international sites.

Soulco provides Lean B2B integration solutions using existing software components and recognized Business Process Management techniques. Key is to support human interaction processes in a flexible but manageable way. The company was sold to GRINT in 2008.

Co-Founder of a start-up company ORMvision offering a BPM application for the global telecommunication industry. Developing the marketing and branding strategy for ORMvision. Responsible for the product roadmap and product development of ORMcenter, a CBPM system of the next generation

Member of the international process management team (PMT) of AT&T-Unisource for the Service Assurance processes in Europe.

Building up, from scratch, of a high qualitative customer service organization for KPN Belgium, including a 24h/7d helpdesk, a billing competence center, a network management center and an operational support systems (OSS) group (+50 people). Introduction of a Trouble Ticketing system, an umbrella Network Management system and Interconnect Billing system in Operations according to industry accepted OSS/BSS frameworks like TMN and (e)TOM.

Operational responsible for large European accounts (reporting, billing, escalations, changes,…), like Solvay, 3M and Eufiserv

Product management of first HDSL modem in Belgium, the Coppergain