William Murry Email & Phone Number

Washington, District Of Columbia, United States

• As Account Manager, I currently manage and oversee the operations of 139 residential units (and counting), from onboarding and business licensing, through leasing, turnover, maintenance, and client/tenant satisfaction to ensure that they are fully occupied and generating revenue.• As the Move-in Coordinator, while still holding my responsibilities of Leasing Manager, coordinated up to 60 concurrent move-ins from the drafting up to 10 leases daily, to managing the turnover of the home, collaborated with active condo associations, providing the tenant all relevant information needed to move into a clean and safe home. • As the Leasing Manager, coordinated schedules for up to 6 leasing agents to maximize effective showings. Screened, processed, and submitted up to 50 tenant applications per day.• As the Leasing Manager, coordinated schedules for up to 6 leasing agents to maximize effective showings. Screened, processed, and submitted up to 50 tenant applications per day. Drafted up to 7 leases daily and facilitated negotiations between tenants, owners, condo associations, and turnover to make the move-in process as simple as possible.• As the Leasing Administrator, I developed and implemented both ad and lead templates that focused eyes towards pivotal information for greater response. I established new email lead response system. I also researched and employed new ad management system doubling ad reach from 7 platforms to 14.• As the Remote Tour Manager, I launched new virtual tour system for more efficient tour experience for prospective tenants.

Bowie, Md

Oversaw the day-to-day activities of the company under the direction of the CEO. While in this role I’ve: • Designed a training on 11 proven techniques to generate and increase both leads and sales.• Hosted rental property open houses; developed a potential client tracking system allowing for efficient and effective follow-up. • Developed complete listing marketing plan including use of the Matterport 3D camera, subdivision mailers, and individual home listing websites.

Vienna, Virginia

Front-end customer service at a wireless home security company assisting with set up, product inquiries, billing concerns, and troubleshooting. While in this role I’ve:• Fielded 20 - 40 customer calls daily, assisting with set up, product inquiries, troubleshooting, and billing concerns; maintain high customer satisfaction survey ratings, on average 4.5/5.• Coordinated a 5-week long training for incoming support specialists and mentor 4 reps assisting in their troubleshooting skill development. In addition, I developed multiple troubleshooting flowcharts and supplemental documents detailing the steps to resolve specific issues which streamlined issue resolution on the floor.• Selected by the Director of Customer Care from over 70 Support Specialists for my expertise to be a part of her 12-person “Jedi Council,” assisting in policy implementation.

Washington D.C. Metro Area

Assisted customers in connecting and communicating on devices that were suitable for their needs. During my time here I:• Grew location sales 38% within 1 month.• Built rapport with clientele through thorough needs assessments to identify the best device for them.• Maintained a 0% return rate for 3 months through comprehensive customer education on product design and functionality.

District Heights, Md

Oversaw the general operations of the store which provided back-office services (mail, photocopying, shipping, etc.) to households and local small businesses. In managing this store, I:• Generated a 25% increase in international shipping and subsequently a 5% increase in overall sales within 3 months.• Identified non-performing items, calculated shipping revenue, and developed sales as well as marketing strategies through inventory analysis and store performance reports.• Trained and oversaw 2 employees.

Upper Marlboro, Md

Provided assistance to agents by conducting administrative and contracting tasks. In the Office Assistant role, I:• Categorized clientele demographics allowing for streamlined database searches of over 2,000 clients, agents, and outside contractors.• Tracked and collected required contract documents for home and commercial buyers.• Organized events with up to 75 attendees and 40 vendors.