William Murry Email & Phone Number

Washington, District Of Columbia, United States

• As Account Manager, I currently manage and oversee the operations of 139 residential units (and counting), from onboarding and business licensing, through leasing, turnover, maintenance, and client/tenant satisfaction.
• As the Move-in Coordinator, while still holding my responsibilities of Leasing Manager, coordinated up to 60 concurrent move-ins from the drafting up to 10 leases daily, to managing the turnover of the home.
• As the Leasing Manager, coordinated schedules for up to 6 leasing agents to maximize effective showings. Screened, processed, and submitted up to 50 tenant applications per day.
• As the Leasing Manager, coordinated schedules for up to 6 leasing agents to maximize effective showings. Screened, processed, and submitted up to 50 tenant applications per day. Drafted up to 7 leases daily and.
• As the Leasing Administrator, I developed and implemented both ad and lead templates that focused eyes towards pivotal information for greater response. I established new email lead response system. I also researched.
• As the Remote Tour Manager, I launched new virtual tour system for more efficient tour experience for prospective tenants.

Bowie, MD

• Oversaw the day-to-day activities of the company under the direction of the CEO. While in this role I’ve:
• Designed a training on 11 proven techniques to generate and increase both leads and sales.
• Hosted rental property open houses; developed a potential client tracking system allowing for efficient and effective follow-up.
• Developed complete listing marketing plan including use of the Matterport 3D camera, subdivision mailers, and individual home listing websites.

Vienna, Virginia

• Front-end customer service at a wireless home security company assisting with set up, product inquiries, billing concerns, and troubleshooting. While in this role I’ve:
• Fielded 20 - 40 customer calls daily, assisting with set up, product inquiries, troubleshooting, and billing concerns; maintain high customer satisfaction survey ratings, on average 4.5/5.
• Coordinated a 5-week long training for incoming support specialists and mentor 4 reps assisting in their troubleshooting skill development. In addition, I developed multiple troubleshooting flowcharts and supplemental.
• Selected by the Director of Customer Care from over 70 Support Specialists for my expertise to be a part of her 12-person “Jedi Council,” assisting in policy implementation.

Washington D.C. Metro Area

• Assisted customers in connecting and communicating on devices that were suitable for their needs. During my time here I:
• Grew location sales 38% within 1 month.
• Built rapport with clientele through thorough needs assessments to identify the best device for them.
• Maintained a 0% return rate for 3 months through comprehensive customer education on product design and functionality.

District Heights, MD

• Oversaw the general operations of the store which provided back-office services (mail, photocopying, shipping, etc.) to households and local small businesses. In managing this store, I:
• Generated a 25% increase in international shipping and subsequently a 5% increase in overall sales within 3 months.
• Identified non-performing items, calculated shipping revenue, and developed sales as well as marketing strategies through inventory analysis and store performance reports.
• Trained and oversaw 2 employees.

Upper Marlboro, MD

• Provided assistance to agents by conducting administrative and contracting tasks. In the Office Assistant role, I:
• Categorized clientele demographics allowing for streamlined database searches of over 2,000 clients, agents, and outside contractors.
• Tracked and collected required contract documents for home and commercial buyers.
• Organized events with up to 75 attendees and 40 vendors.