Wim Van Es Email & Phone Number

Amsterdam Area

Amsterdam, North Holland, Netherlands

Customer Service Analytics programCustomer interaction Analytics implementation to improve performance and CSAT scores worldwide.Implementation of Conversational AI/Digital Assistants to increase helpdesk efficiency.

Amsterdam, North Holland, Netherlands

Major program to optimize data quality from millions of scientific publications.Introduction of AI / data science driven processes.Business cases/funding.Daily management and planning for a cross-functional team of data scientists, data engineers, data analysts and developers.Stakeholder management, both upwards (SVP and MD level) and laterally (director.

Amsterdam Area, Netherlands

Introduction of AI / data science driven processes to complement manual curation, in chemistry (Reaxys.com), Life Sciences (Embase.com).Implementation of ontologies and knowledge graphs.Managing the lifecycle of multiple simultaneous projects, from idea to business case/funding to delivery of the solution and aftercare.Creating backlogs in close.

Greater New York City Area

• In this role I was responsible for the overall delivery of technology services on a platform hosting 600+ HealthAdvance journals, TheLancet.com and Cell.com as well as the Mobile solutions platform. Covering both.
• Strategic planning of technology initiatives supporting business goals
• Technology road mapping/scenario development/cost estimates to support business plans and business case development;
• Overseeing development lifecycle: requirements, engineering, testing, operationalizing, release management and post release operational support;
• Day to day resource management and utilization forecasting; project budgeting, financial management and communications to technology and business stakeholders;
• Overseeing large migration project, 50+ stakeholders, outsourcing a legacy core platform to a third party provider with complex back end integrations into multiple systems in Operations, Finance, Shared Services

Amsterdam Area, Netherlands

• Following an international assignment of 3 years with MDL Information Systems in the Bay area I managed the a product migration to a new internal platform, and provided technology planning for changing search engines.
• Project Management of a platform migration from external to in house.
• Solution analysis, cost estimates, project management

San Francisco Bay Area

MDL Information Systems provided software systems and chemistry databases for the Life Science markets, and was acquired by Elsevier in the early 2000’s. In 2003, as part of a large innovation initiative, I was responsible for creating integration points between Scopus and the Reaxys databases, and overall identifying and implementing synergies between.

Amsterdam Area, Netherlands

I provided support to the Chemistry and Chemical Engineering Publishing Unit with their domain specific technology needs which could not be supported by the main platform ScienceDirect. I was part of a small team building and maintaining a small, customizable platform for new specialist initiatives. I was project manager for chemical object linking: an.

Utrecht Area, Netherlands

Brought 2 new learning solutions to market, from idea to end material (at the time mostly print). Acquisition of authors/writers, day to day management, editing, budgeting/forecasting, marketing, sales support. Responsible for early phases of customer facing web sites and CD ROM based electronic products in earth and environmental sciences and history.

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