Win Higgins Email & Phone Number

Burgettstown, Pennsylvania, United States

Responsible for the retention of customers and the quality of service provided by 31 branch locations which encompasses a territory with revenues approaching $100 million. Works closely with the Division President, Technical and Training Manager, Sales and Marketing Managers on how to improve customer retention. Conducts on-going training of personnel geared towards improving service quality.* Develop, administer and maintain programs that assure the highest quality of service to our customers.* Evaluate and develop measurable standards of service quality performance.*Develop, administer and conduct objective quality audits to effectively measure quality of service and customer satisfaction.*Organize and promote the company's quality improvement efforts.*Develop policy and procedures for specialized service offerings.*Develop IPM based treatment protocols for difficult pests.

800 Lanidex Plaza Parsippany, Nj 07054

Provide technical support for nine branch office locations, developing and implementing quality assurance programs in a territory in excess of $25 million. Work closely with customers, marketing and management on customer issues, providing expert site analysis and troubleshooting. Conduct continuing training and recertification for technicians.*Developed protocols for mosquito management, opening Western's public health initiative.*Developed protocols for odorous house ant control, reducing customer complaints and call backs.*Instruct basic technical school for new employees and perform on-going technical and QA training.*Developed protocols to improve rodent control services in commercial accounts reducing infestations and customer complaints..*Developed quality assurance audits for both liquid termite and Sentricon services.

Steubenville, Ohio

Media, Pennsylvania

Taught the principals of integrated pest management as they related to Horticulture, Arboriculture, Turf Management, Fruits and Vegetables. *Assited in creating horticultural displays for the Philadelphia Flower Shows.*Assisted in managing floor operations and display management of the Philadelphia Flower Shows.

Bala Cynwyd, Pa

Provided expert ornamental pest management recommendations and IPM based treatments for both residential and commercial customers in the Philadelphia area.

Aston, Pa

Provided expert turf and ornamental pest management recmmendations and IPM based treatments for both residential and commercial customers in the Wilmington, Delaware and Philadelphia areas.Integrated Pest Management Consultant for Davey Tree at The Mt. Cuba Center for the Study of Piedmont Flora. Reported directly to Dr. Richard Lighty, Director of Horticulture.

Masters'S Degree Canidate, Entomology, Credits Awarded

Studies focused on the social and colony structure of odorous house ants, Tapinoma sessile around structures. Assisted the Bayer.

Bachelor'S Degree, Entomology

Activities and Societies: Student Standards Board Chairman, Penn State Beaver Campus 1981. Chamber Chorale, Penn State Beaver Campus 1980.