Jeff Bennett's Location
Greater Ottawa Metropolitan Area, Canada, Canada
Jeff Bennett's Contact Details
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About Jeff Bennett
With a strategic leadership style that melds visionary planning with tangible action, I set and steer ambitious goals to new heights, fostering a sense of ownership and direction among teams. As a culture and organizational growth leader, I nurture a high-trust, achievement-driven atmosphere that sparks innovation and personal development.My persuasive communication skills shine when presenting and evangelizing ideas, services, and visions, effectively building consensus and inspiring confidence at every organizational level. I empower and elevate those around me through leadership and mentorship that challenges and supports in equal measure, enhancing team performance and fostering personal and organizational triumphs.In the domain of client experience and operational innovation, I blend profound customer insights with a talent for refining operational processes, ensuring that every client interaction is a step towards greater success. Even in the throes of crisis, my composure remains unshaken, my communication clear, and my decisions decisive, guiding teams through turbulence with unwavering leadership.
Jeff Bennett Work Experience Details
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Chief Operating OfficerCorfixOttawa, On, Ca -
Chief Operating OfficerCorfix Nov 2024 - PresentOttawa, Ontario, CaDriving Operational Excellence and Scalable GrowthAs the Chief Operating Officer at Corfix, a dynamic Series A SaaS company, I lead with a strategic vision for operational excellence, organizational alignment, and sustainable growth. My role focuses on ensuring that Corfix’s innovative solutions deliver maximum impact to our clients while scaling our business processes to meet the demands of rapid expansion.Throughout my career, I have championed initiatives that blend visionary planning with practical execution. My approach emphasizes collaboration, accountability, and a commitment to results. I am passionate about fostering high-performing teams by cultivating a culture of trust, ownership, and continuous improvement. -
Growth Coach - Client Experience & OperationsInvest Ottawa Feb 2018 - PresentOttawa, On, CaJeff serves as a C-level Advisor, concentrating on the Scale-Up portfolio of technology companies. He provides expert coaching and mentorship in executive leadership, scalable operations, and client experience. -
Chief Of Staff To CroAssent May 2024 - Nov 2024Ottawa, Ontario, CaAs Chief of Staff to the Chief Revenue Officer (CRO), I help drive the formalizing and optimizing of the sales processes to ensure consistent forecasting, pipeline development, and a renewed focus on customer renewals and expansions. I lead and drive initiatives that facilitate the end-to-end revenue process, ensuring alignment across teams and improving overall revenue performance. From identifying whitespace opportunities for growth to refining operational strategies, I oversee projects that enhance our entire revenue engine, enabling sustained growth and success. -
President & Chief Operating OfficerRelogix Aug 2018 - Feb 2024Ottawa, Ontario, CaA seasoned executive leader with a rich background in enhancing operational efficiency, fostering exceptional client experiences, and nurturing leadership talent. At Relogix, my strategic vision and operational expertise have been pivotal in aligning sales, marketing, client experience, manufacturing, and HR towards the company's ambitious goals, culminating in a successful acquisition by Hubstar Inc. in January 2024.Key Achievements:1. Operational Scalability: Architect of "the Relogix Way" – a blueprint for process standardization that significantly improved operational scalability and service consistency, crucial for businesses seeking operational excellence.2. Innovator in Client Experience: Spearheaded client-centric initiatives, harnessing data-driven insights to elevate client interactions, contributing to strategic operational decisions and enhancing overall customer satisfaction.3. Mentorship and Leadership Cultivator: Committed to developing emerging leaders, I foster a high-performance culture, building a robust leadership pipeline, essential for companies seeking sustainable growth and adaptability in dynamic business environments.4. Strategic Talent Acquisition: Expertly identified and recruited key talent, bridging organizational gaps and solidifying growth and scalability plans.5. Sales & Marketing Growth Driver: Engineered a 20-50% annual increase in sales through integrated strategies, leveraging high-performance sales teams, robust marketing, and CRM advancements. -
C-Level Advisor - Client Experience & OperationsPositive Venture Group Inc. Jan 2017 - Sep 2018Ottawa, Ontario, CaIn my role at Positive Venture Group, I specialized as a C-level Advisor and Consultant, focusing on elevating Client Experience and championing Operational Excellence within the B2B SaaS space. My expertise was central to creating and implementing scalable frameworks that enhanced sales efficiency and significantly boosted net revenue retention. These initiatives allowed me to drive process optimization across a broad range of clients, from publicly traded companies to dynamic private firms with revenues between $5M and $50M. My approach, blending strategic leadership, innovative problem-solving, and a commitment to empowering mentorship, has been key in uniquely positioning technology companies for competitive success and scalable growth. -
Vp Client SuccessPhreesia Oct 2015 - Dec 2016Wilmington, De, UsAs the VP of Client Success, Jeff was accountable for the client success management, client support and custom interface development teams. Key area of focus was professionalizing a repeatable and scalable organization that delivers a consistent client experience to scale and support Phreesia's market growth.Key Accomplishments include:1) Phreesia Passport program that tracks the training and professional development of team members2) Creation of Client Success Management framework and methodology to ensure a consistent approach to account management and net revenue retention objectives.3) CSM Whitespace tracking tools that provides visibility into client usage and areas of focus for both growth and retention.4) Support tools to track and provide transparency of support metrics - both quality and quantity. 5) Rollout of new custom interfaces process and methodology that professionalized Phreesia's approach to custom development.6) Coaching and Mentoring team members to help them accelerate their learning and help them become the best versions of themselves and make the impact they are all capable of. -
Interim Chief Client Officer & CooClearpicture Mar 2015 - Oct 2015CaAs the Interim Chief Client Officer, Jeff’s prime focus was the realignment of the organization towards a more market focused approach for its traditional software platform. This included clarity of role and function of employees, a more open and disciplined approach to product management and development while helping to ensure the organization is focused on the customer. Key Achievements:1) Reorganization of team to better reflect existing revenue and client needs2) Completion of several initiatives to help improve employee engagement and morale.3) Created an environment where employees can contribute to corporate initiatives, product roadmap and excellent customer service.4) Social Media marketing to increase brand awareness. 5) The market launch of JUDI - a real-time, mobile feedback service. (www.askjudi.com) - This new service will have a material impact on ClearPicture's future in the market. -
Founder & Client Experience & Operations Executive ConsultantServicevantage Corporation Nov 2014 - May 2015Kanata, Ontario, CaStrong thought leadership in the areas of Client Experience and Operations has produced tangible business improvements many technology firms. Working either on a project basis, as an interim executive or as an executive advisor, many technology companies of all sizes have experienced significant impact on their company’s health and overall valuation by developing and executing the right strategies to prepare for and accelerate growth.C-Level Sponsored Projects:You.i Labs - Organizational structure and role clarity (2015)Advanced Software Concepts (ASC) - Sales and Marketing 2015 business planning (2014) -
Vp Client Experience360Incentives.Com Oct 2013 - Nov 2014Whitby, Ontario, CaAccountable for the development and execution of strategic and operational initiatives of the 360Incentives client operations, professional services, BPO and client success management teams. Specific focus on developing the people, organizational, and technology underpinnings to support 360s ability to scale to its forecasted revenue and market growth. Selected Accomplishments:• Identification, selection and rollout of phone and email technologies to provide the flexibility and visibility to support 360 clients throughout the North American and United Kingdom markets. • Development and formalization of onboarding training, testing and quality assurance to ensure consistent, high impact client support.• Hiring and mentorship of departmental managers to ensure the execution of strategic and operational objectives.• Rollout of automation solutions to greatly reduce or remove laborious tasks to greatly improve scale and operational margins. -
Senior Vice President, Client ExperienceMarketwired Feb 2012 - Sep 2013El Segundo, Ca, UsAccountable for the development and execution of strategic and operational initiatives of the Sysomos (social media) client services organization, Marketwired’s newswire distribution service as well as global BPO partnerships. Specific focus on the creation of high performance teams and scalable processes and systems required to retain clients, and support revenue growth. Selected Accomplishments:• Restructure sales organization to create Client Success team with prime focus on client retention and growth.• Formalization of all aspects of support & services organization (talent, process, tools) for consistent, scalable client care.• Creation and rollout of client journey framework to improve the client experience at every client touch point.• Rolled out Lean process for newswire organization that reduces cycle time by 45% resulting in less expensive, higher quality service delivery. -
Founder & Client Experience & Operations Executive ConsultantServicevantage Corporation Jul 2010 - Feb 2012Kanata, Ontario, CaStrong thought leadership in the areas of Client Experience and Operations has produced tangible business improvements many technology firms. Working either on a project basis, as an interim executive or as an executive advisor, many technology companies of all sizes have experienced significant impact on their company’s health and overall valuation by developing and executing the right strategies to prepare for and accelerate growth.Virtual / Interim Executive:PRS - SaaS GM (2011)CNW Group - VP Client Services (2010)C-Level Sponsored Projects:Syncapse (2011) - Support & Services Blueprint
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Vice President OperationsDna13 Apr 2008 - Jul 2010dna13 is a leading Software-as-a-Service (SaaS) provider for public relations and marketing communications professionals around the globe. Global brands and agencies around the world rely on our suite of web-based, software solutions for media intelligence and PR management.As the Vice President of Operations, my leadership played a pivotal role in fostering a collaborative environment where cross-functional teams excelled. By guiding Development, Product Management, Customer Success, and Sales & Marketing Operations, I not only implemented Customer Success best practices for improved retention and satisfaction but also streamlined development and product management processes. My approach to leadership was focused on mentoring and coaching people managers, creating a culture where cross-functional collaboration thrived. This effective management and team synergy were instrumental in driving significant positive outcomes for the company, ultimately leading to our successful acquisition by CNW Group. My role underscored the importance of cohesive team dynamics and strong leadership in achieving corporate milestones. -
Founder & Client Experience & Operations Executive ConsultantServicevantage Corporation Jan 2002 - Apr 2008Kanata, Ontario, CaStrong thought leadership in the areas of Client Experience and Operations has produced tangible business improvements for dozens of technology firms. Working either on a project basis, as an interim executive or as an executive advisor, many technology companies of all sizes have experienced significant impact on their company’s health and overall valuation by developing and executing the right strategies to prepare for and accelerate growth.As a guest speaker this thought leadership and technology experience has been shared with hundreds of technology executives in various venues including Ottawa, Toronto, California and Amsterdam at the OnDemand Europe conference. Virtual / Interim Executive:Sciemetric Instruments - Director Support & Services (2002-2003) Wrapped Apps Corporation – VP BizDev (2006 to 2008)Blue Line Innovations - VP Support Services (2006)Executive Coach:BLJC (2008)AutoSkill (2006 - 2007)Halogen Software (2006 - 2007)True Context (2006 - 2007)C-Level Sponsored Projects:Lixar - Creation of Support & Services Program and Positioning – (2007)NeuroLanguage - Creation and Setup of Support & Services Organization (2006)CML Emergency Services - Operational Diagnostic for Service Revenue Growth (2005)Kinaxis -International Reach of Support organization (2004, 2005)FreeBalance - Operational Diagnostic and modeling of support group (2004)MEI - Support & Services Operational recommendations – (2002)
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Director, Client ServicesKinaxis Jul 2000 - Dec 2001Ottawa, Ontario, CaAccountable for the development of strategic and operational initiatives of the client support, training, implementation service and system integrator partnerships with a specific focus on client retention, revenue generation, corporate scalability, and bottom line contribution. Selected Accomplishments:• Established partnerships with global system integrators such as Cap Gemini Ernst & Young and Pricewaterhouse Coopers which allowed Webplan to attract and sell to global tier 1 prospects and clients.• Established Webplan’s Client Care department (2000) that included a manager, client advocates and service consultants. -
Director, Professional Services And SupportCorel Corporation May 1993 - Jun 2000Ottawa, Ontario, CaAccountable for all client support and professional services in North America for over 25 million consumers and over half of all government agencies and legal firms. This position had full executive responsibilities and operational autonomy. At its peak, these departments had a $12 million (USD) operational budget, its own internal IT department and 120 employees plus outsource partners that were handling approximately 12,000 technical support calls per day.Accomplishments:• In four years, turned a multi-million dollar cost center into a $1.2 million profit center through various business and operational strategies that reduced costs and increased revenue.• Developed and executed several restructuring strategies such as the closure of the WordPerfect office in Orem Utah and the transfer of the WordPerfect operations to Ottawa.• Established Corel’s Professional Services department (1998) which included the marketing and productizing of service offerings, training of the Sales department and the development of a solution selling approach to corporate and government accounts. • Developed support and services strategies, business plans, pricing models and cost structures for new product introductions, and acquired technology.• Member of leadership team for multiple mergers and acquisitions with prime focus on Professional Services and Support business units. These included: o Corel / Borland merger attempt o Metacreations Inc. acquisition o Paradox acquisition from Borland o Acquisition of ownership stake in LinuxForce Inc. .
Jeff Bennett Skills
Business Development
Strategy
Entrepreneurship
Saas
Leadership
Executive Management
Start Ups
Enterprise Software
Strategic Partnerships
Consulting
Professional Services
Crm
Mergers And Acquisitions
Strategic Thinking
Training
Solution Selling
Business Strategy
Customer Retention
Strategic Leadership
Business Planning
Management Consulting
Sales
Product Management
Software As A Service
Coaching
Go To Market Strategy
Outsourcing
Client Development
Operational Excellence
Mobile Devices
Marketing
Customer Engagement
Lead Generation
Customer Relationship Management
Strategic Consulting
Business Process Improvement
Client Engagement
Networking
Product Marketing
Entrepreneur
Executive Coaching
Brand Loyalty
Customer Experience
Analytics
Product Development
Thought Leadership
Growing Revenue
Client Retention
Customer Loyalty
Jeff Bennett Education Details
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University Of OttawaSocial Sciences -
St. Lawrence H.S
Frequently Asked Questions about Jeff Bennett
What company does Jeff Bennett work for?
Jeff Bennett works for Corfix
What is Jeff Bennett's role at the current company?
Jeff Bennett's current role is Chief Operating Officer.
What is Jeff Bennett's email address?
Jeff Bennett's email address is jb****@****sia.com
What schools did Jeff Bennett attend?
Jeff Bennett attended University Of Ottawa, St. Lawrence H.s.
What skills is Jeff Bennett known for?
Jeff Bennett has skills like Business Development, Strategy, Entrepreneurship, Saas, Leadership, Executive Management, Start Ups, Enterprise Software, Strategic Partnerships, Consulting, Professional Services, Crm.
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