Jeff Bennett Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, CA

Driving Operational Excellence and Scalable GrowthAs the Chief Operating Officer at Corfix, a dynamic Series A SaaS company, I lead with a strategic vision for operational excellence, organizational alignment, and sustainable growth. My role focuses on ensuring that Corfix’s innovative solutions deliver maximum impact to our clients while scaling our.

Ottawa, ON, CA

Jeff serves as a C-level Advisor, concentrating on the Scale-Up portfolio of technology companies. He provides expert coaching and mentorship in executive leadership, scalable operations, and client experience.

Ottawa, Ontario, CA

As Chief of Staff to the Chief Revenue Officer (CRO), I help drive the formalizing and optimizing of the sales processes to ensure consistent forecasting, pipeline development, and a renewed focus on customer renewals and expansions. I lead and drive initiatives that facilitate the end-to-end revenue process, ensuring alignment across teams and improving.

Ottawa, Ontario, CA

A seasoned executive leader with a rich background in enhancing operational efficiency, fostering exceptional client experiences, and nurturing leadership talent. At Relogix, my strategic vision and operational expertise have been pivotal in aligning sales, marketing, client experience, manufacturing, and HR towards the company's ambitious goals.

Ottawa, Ontario, CA

In my role at Positive Venture Group, I specialized as a C-level Advisor and Consultant, focusing on elevating Client Experience and championing Operational Excellence within the B2B SaaS space. My expertise was central to creating and implementing scalable frameworks that enhanced sales efficiency and significantly boosted net revenue retention. These.

Wilmington, DE, US

As the VP of Client Success, Jeff was accountable for the client success management, client support and custom interface development teams. Key area of focus was professionalizing a repeatable and scalable organization that delivers a consistent client experience to scale and support Phreesia's market growth.Key Accomplishments include:1) Phreesia Passport.

CA

As the Interim Chief Client Officer, Jeff’s prime focus was the realignment of the organization towards a more market focused approach for its traditional software platform. This included clarity of role and function of employees, a more open and disciplined approach to product management and development while helping to ensure the organization is focused.

Kanata, Ontario, CA

Strong thought leadership in the areas of Client Experience and Operations has produced tangible business improvements many technology firms. Working either on a project basis, as an interim executive or as an executive advisor, many technology companies of all sizes have experienced significant impact on their company’s health and overall valuation by.

Whitby, Ontario, CA

• Accountable for the development and execution of strategic and operational initiatives of the 360Incentives client operations, professional services, BPO and client success management teams. Specific focus on.
• Identification, selection and rollout of phone and email technologies to provide the flexibility and visibility to support 360 clients throughout the North American and United Kingdom markets.
• Development and formalization of onboarding training, testing and quality assurance to ensure consistent, high impact client support.
• Hiring and mentorship of departmental managers to ensure the execution of strategic and operational objectives.
• Rollout of automation solutions to greatly reduce or remove laborious tasks to greatly improve scale and operational margins.

El Segundo, CA, US

• Accountable for the development and execution of strategic and operational initiatives of the Sysomos (social media) client services organization, Marketwired’s newswire distribution service as well as global BPO.
• Restructure sales organization to create Client Success team with prime focus on client retention and growth.
• Formalization of all aspects of support & services organization (talent, process, tools) for consistent, scalable client care.
• Creation and rollout of client journey framework to improve the client experience at every client touch point.
• Rolled out Lean process for newswire organization that reduces cycle time by 45% resulting in less expensive, higher quality service delivery.

Kanata, Ontario, CA

Strong thought leadership in the areas of Client Experience and Operations has produced tangible business improvements many technology firms. Working either on a project basis, as an interim executive or as an executive advisor, many technology companies of all sizes have experienced significant impact on their company’s health and overall valuation by.

dna13 is a leading Software-as-a-Service (SaaS) provider for public relations and marketing communications professionals around the globe. Global brands and agencies around the world rely on our suite of web-based, software solutions for media intelligence and PR management.As the Vice President of Operations, my leadership played a pivotal role in.

Kanata, Ontario, CA

Strong thought leadership in the areas of Client Experience and Operations has produced tangible business improvements for dozens of technology firms. Working either on a project basis, as an interim executive or as an executive advisor, many technology companies of all sizes have experienced significant impact on their company’s health and overall.

Ottawa, Ontario, CA

• Accountable for the development of strategic and operational initiatives of the client support, training, implementation service and system integrator partnerships with a specific focus on client retention, revenue.
• Established partnerships with global system integrators such as Cap Gemini Ernst & Young and Pricewaterhouse Coopers which allowed Webplan to attract and sell to global tier 1 prospects and clients.
• Established Webplan’s Client Care department (2000) that included a manager, client advocates and service consultants.

Ottawa, Ontario, CA

• Accountable for all client support and professional services in North America for over 25 million consumers and over half of all government agencies and legal firms. This position had full executive responsibilities.
• In four years, turned a multi-million dollar cost center into a $1.2 million profit center through various business and operational strategies that reduced costs and increased revenue.
• Developed and executed several restructuring strategies such as the closure of the WordPerfect office in Orem Utah and the transfer of the WordPerfect operations to Ottawa.
• Established Corel’s Professional Services department (1998) which included the marketing and productizing of service offerings, training of the Sales department and the development of a solution selling approach to.
• Developed support and services strategies, business plans, pricing models and cost structures for new product introductions, and acquired technology.
• Member of leadership team for multiple mergers and acquisitions with prime focus on Professional Services and Support business units. These included: o Corel / Borland merger attempt o Metacreations Inc. acquisition o.

B.A, Social Sciences

Education record