Managing a budget portfolio of USD 5 Million per quarter with complete process compliance and responsible for optimizing the cost for helping the IBM GBS Industry and Geo leaders achieve exceed the business goals.

• Responsible to meet all agreed client SLA's and performance parameters.• Coordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards.• Liaise with internal and external customers, on a wide range of issues, complaints and requests for information or advice.• Maintain strict standards on risk & compliance measures.• Review and analysis of periodic report and metrics.• Evaluation of operational practices and procedures.• Effective coaching & Feedback in a timely fashion to all team members assigned.• Lead, motivate, develop and appraise team members, coordinating their ongoing training and development in order that their individual and collective performance is of the required standard.• Identify areas of concern and under performance and take corrective measures.• Provide direction to staff, ensure resolution of problems, set priorities.• Establish and maintain a working environmental conducive to positive morale, individual style, quality, creativity, and team work.• Responsible for attrition management and arranging backfills on a timely basis.

• APU Admin role (Maintain user profiles and other troubleshooting)• Resolution of the blocked invoices• Perform mass update of invoices using Winrunner• Daily review off of the records related to Voids and Reissues• Daily review off of records related to AP Claims• Daily review of Non PO payment notification reconciliation records• Fortnightly review of Non PO Management summary notification reconciliation records• Managing the team performing Quality checks, APU Supplier Maintenance, Void and Reissue and AP claims• Ensuring that the daily SLA’s are met for the above mentioned activities• Addressing the escalations related to the above activities • Resolve the issues of invoices which are held in the SAP FET(Front End Table)• Preparing daily FET reports and maintaining the records • Addressing queries related to Invoices, payments etc.• Perform periodic reviews and updates on process documents and uploading them to the team room• SPOC for Internal Peer Reviews and External Audits• Collation and review of measurement reports and presenting the same during KPI review meetings with the clients

• Perform quality check on the Invoices and Credit memos• Creating updating supplier records in Vendor Database• Maintenance of Non PO Payment Utility (APU) tool• Resolution of the blocked invoices• Addressing queries related to Invoices, payments etc.• Perform periodic reviews and updates on process documents and uploading them to the team room• Responding to the RFIs during the Peer Reviews and External Audit• Preparation of measurement reports for the KPI reviews.

• Processing of PO Invoices• Processing of Non PO invoices• Processing of Credit memos• Processing of Payment Requests• Perform quality check on the Invoices and Credit memos• Creating and updating supplier records in Vendor Database• Addressing queries related to Invoices, payments etc.