Steven W. Email & Phone Number

Boca Raton, Fl, Us

Boca Raton, Fl, Us

Colorado Springs, Co, Us

Colorado Springs, Co, Us

Young Life is a world-class organization for adolescents. Our staff and volunteers enter the world of kids, focusing on what matters to them – fun, adventure, friendship and a sense of significance. In doing so, we earn the privilege of talking to them about something that we believe matters most of all – the truth about God and His love for them. "YoungLife Mission Statement"

Ft. Lauderdale, Florida, Us

Fort Lauderdale, Fl, Us

Manage all Information Systems, infrastructure, and IT personnel

Fort Lauderdale, Fl, Us

Schiphol, Noord-Holland, Nl

Dania Beach, Fl, Us

Schiphol, Noord-Holland, Nl

Administrator for Cargo Pricing Database. Responsible for UAT and performance testing.

Schiphol, Noord-Holland, Nl

•Developed cargo pricing system to maintain net rates and track surcharges. •Heavy use of Crystal Reports, SQL, Access, VBA, Excel, and MS query to obtain and process data for all global cargo reporting.•Responsible for creation, development, and maintenance of weekly and monthly Cargo and Passenger reports.•Developed new Cargo pricing system to maintain Net Rates and track Surcharges. Reduced losses in pricing errors by $500,000+.•Launched Passenger website for the Americas in Oct 2007. Directly resulted in increased passenger sales via web bookings.•Responsible for monitoring and reporting all internet conversions and forward booking statistics.•In charge of managing Passenger and Cargo statistics, responsible for reporting Key Account sales and regional performance metrics on weekly and monthly basis.•Responsible for all Cargo market share statistics used to evaluate potential routes and obtain traffic rights.•Responsible for Cargo schedule translation and publication.•Worked heavily with Capacity Revenue Management (CRM) providing support, tracking Load Factors, Revenue, Budget, Yield and other metrics to monitor individual station performance.•Responsible for Cargo Budget in coordination with CRM and Headquarters in Amsterdam to maintain Direct Operating Costs and Contribution to Fixed Costs.•Responsible for creating and organizing annual CEO presentation for all Cargo and Passenger business units.

Fort Lauderdale, Fl, Us

•Responsible for invoicing over 20,000 customers across five states for their energy usage.•Responsible for account database maintenance: sales tax, adjustments, credits, and metered usage.•In charge of generating daily revenue and cash forecasting reports. •Developed the company’s first quality assurance guidelines and collaborated in Standard Operating Procedures. •Prepared monthly flowing account reconciliations for all Markets. •Designed and implemented database queries to improve efficiency, rapidness and responsiveness.•Responsible for EDI testing to ensure successful interfaces with energy utilities across US. •Assisted in annual sales tax audit. •Documented and mapped all billing procedures.•Worked closely with developers during creation of billing and pricing database interfaces.

Bellevue, Wa, Us

•Advanced customer relations, account maintenance as well as providing technical support. •Account maintenance included sales, activations, processing of payments, balance transfers, and adjustments.•Assisted with new hire training.•Accountable for rebuilding damaged customer relationships and preventing turnover. •Implemented persuasion/mediation skills to retain business, add value and gain customer loyalty.

Management, Business Administration And Management, General

Business Administration

Information Technology Management