Windhu Syaputra Email & Phone Number

Jakarta, Indonesia

I am an expert in engaging with customers and partners to capture requirements, propose technical solutions, and oversee the selection of technologies and products. With a keen focus on scoping and estimating resources and efforts, I ensure the delivery of business value solutions to customers, achieving high levels of satisfaction. As the owner of the entire process, I take pride in managing every detail to success.Key Responsibilities:• Customer Engagement: Serve as a trusted advisor, understanding both technical and business challenges and requirements, and articulating them clearly to the sales team.• Solution Development: Research and develop appropriate working solutions and value propositions, collaborating with solution principals and services partners.• Proposal Management: Translate requirements, proposed solutions, and value propositions into detailed proposals and Statements of Work (SOW).• Value Presentation: Present and articulate value propositions to diverse audiences, ranging from technical to business stakeholders.• Knowledge Demonstration: Exhibit strong knowledge of solutions and services, ensuring customers are well-informed about the latest security trends, threat landscapes, and new offerings.• Customer Advocacy: Represent customer feedback to the product and services teams, providing market-driven insights.• Solution Ownership: Lead and coordinate with cross-functional teams, including professional services, support engineers, and sales, to develop and market-driven solutions and services.• Client Meetings: Attend meetings with potential clients to gather technical and business requirements, ensuring comprehensive information is collected for solution development.• Technical Presentations: Create and deliver compelling technical presentations both internally and externally.• Product Management Collaboration: Work closely with Product Management to align solutions with market needs.

Greater Jakarta Area, Indonesia

Pre-Sales Technical ConsultantSales and Solution Development• Conduct sales presentations to business and industrial establishments, as well as individual customers.• Assess pre-sales feasibility, sizing, consulting, and implementation of company solutions.• Train and support partners in implementing and maintaining company solutions.Customer Relationship Management• Build and manage relationships with customers and partners, serving as a trusted advisor.• Create and deliver technical presentations internally and externally.• Develop internal design configuration documentation, including network diagrams with technical explanations.Product Management and Development• Provide feedback to Product Management on current products and input for new product development.• Perform technical development for bespoke solutions within a design and development framework.Reporting and Quality Assurance• Provide accurate and timely management information, including activity reports, bid reviews, and project forecasts.• Adhere to the company’s quality and business processes.IT SpecialistSystem Installation and Maintenance• Install and configure computer hardware, operating systems, and applications.• Monitor and maintain computer systems and networks.• Troubleshoot and resolve system and network problems, diagnosing and solving hardware and software faults.User Support and Training• Provide support, including procedural documentation and relevant reports.• Support the roll-out of new applications.• Set up new user accounts and profiles, managing password issues.Technical Proficiency and Safety• Work continuously on tasks until completion or referral to third parties if necessary.• Prioritize and manage multiple open cases simultaneously.• Establish good working relationships with customers and other professionals, such as software developers.• Test and evaluate new technology.• Conduct electrical safety checks on computer equipment.

Greater Jakarta Area, Indonesia

Responsible for maintaining and installing computer networks based around Microsoft Server Technologies. Working as part of a team and operating in a fast paced, changing and challenging 24x7 environment. Has joined HP training and certification Working within a System Integrator company for IT Purposes, especially Hospitality. In charge of designing, discussing, implementation and maintenance of numerous Hotel Infrastructure projects. Specifically the Local Area Network, The WiFi placement, Type of server deployed, PC (Built Up or Custom) and their software implementations. Duties: • Administering & designing LANs, WANs internet/intranet, and voice networks. • Analyzing & developing key components using methodology prescribed techniques. • Communicating and negotiating with users, specialists, other staff and suppliers. • Network connectivity troubleshooting, ping, tracert, telnet. • Responsible for communication protocols, configuration, integration & security. • Investigating, diagnosing and resolve all software, hardware, and network problems.• Maintaining pre-packaged software applications on the LAN. • Upgrading and repairing faults on CIS systems, networks & peripheral equipment. • Cisco & HP switch configuration in particular VLAN configuration /troubleshooting. • Working with multiple devices such as Fortinet, Inngate, and integrating it with a myriad of Property Management Softwares (Fidelio, Opera, VHP, Powerpro, etc).

Greater Jakarta Area, Indonesia

Responsible for maintaining, installing POS software and hardware within computer networks upon numerous venues, restaurants, or cafe’s. Working as part of a team and operating in a fast paced, changing and challenging 24x7 environment.Duties:>> Administering & designing LANs, upon sites with or without prior instalations to support POS implementation.>> Communicating and negotiating with users, owners, other staff and suppliers.>> Network connectivity troubleshooting.>> Responsible for communication protocols, configuration, integration & security. Investigating, diagnosing and resolve all software, hardware, and network problems.>> Maintaining pre-packaged software applications on the LAN.

Bachelor Of It, Information Technology, 3.1/4

Learned the facts of life

Mathematics, Physics, Biology, Chemistry And Thats About It (Its Highschool Anyways))

Competitons in debate and speech

Education record

Studied closely the interactions of highschoolers