Windi Grace Email and Phone Number

Received the title of Vendor Relations Manager at the first of this year. Responsible for decreasing the number of vendors in our database to a select few Preferred Service Providers. Also designated the Company Trainer for all new hires brought on board.Prior Position as Operations Manager:Established and maintained the accounts of over thirty nationwide customers.Responsible for forecasting numbers (monthly and annually)Implemented cost savings procedures within the company (standardized quoting and billing) resulting in increased customer satisfaction.Headed the Miner Disaster Recovery Team during Hurricane Ike.Works alongside the CEO on a day to day basis to help ensure profitability of the team and the company.Negotiated new and existing customer contracts resulting in increased revenue for the company. Identifies cost saving measures in order to maximize the gross margin on each transaction.

Successfully grew the fleet from 300 cars to 600 cars in 1 1/2 years * Raised customer service score 15% by initiating a customer callback policy to better obtain feedback * Achieved a weekly high utilization (over 92%) of rentals through web site rate maintenance and call center bookings as well as managing due backs * Responsible for training, incremental sales, retention, inventory control and loss prevention, sales and marketing as well as customer service satisfaction on a day to day basis * Designed and maintained the company website for both design and rate management * Successfully opened a branch location involving all aspects of starting a new business (licensing & permits, construction, image compliance, marketing, budgets, hiring and training