Source new sales opportunities through inbound and outbound lead follow-upUnderstand customer needs and requirementsClose sales Research accounts, identify key players and generate interestMaintain and expand my database of prospects within my assigned territoryPerform effective online demos to prospectsStrong phone presence and experience Excellent verbal and written communications skillsStrong listening and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents through our CRM systemFollow communication procedures, guidelines and policiesTake the extra mile to engage customersProven customer support experienceStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of characters

Managed daily operations of multiple sites (local and remote) involving:Customer Service and Satisfaction (complaints/concerns)Company Sales, Debt Management of Clients,Profit & Loss performance of each siteManagement and Human Resource of multiple sites.Marketing trainingHire Managers and staff Store schedules and vacationsEstablish and attain Monthly, Quarterly & Annual Goals & ExpectationsReported to Executive Leadership regularlyPerformed scheduled audits of compliance of financial records and processesState Federal Company policy and procedure

Manage daily operations involving Ground Level Management of teenage and young adults in a fast paced environmentEngaged employees, Customer SatisfactionCreated an Operational Excellence resulting in a pleasant and profitable work environmentImproved RevenueManaged company prioritiesDeveloped and met company goals and expectationsBudgetProfit/LossesProcess improvementTurnover reduction

Supervise daily routines of the HSE Staff (51 employees on 5 sites)Coordinated all administrative issuesDirected and or coordinated area support servicesSafetyHAZMATVector ControlMedical Fire DepartmentsDeveloped, implemented and monitored:OSHA Compliance and StatisticsHealth, Safety and Environmental plansMonthly initiatives/campaignsLocal training programs Training process and programs were adopted by LOGCAP Theater of KBR to include: Iraq, Afghanistan, Uzbekistan, Dubai, Kuwait, Djibouti and GeorgiaCompiled, analyzed and trended statistical dataOSHA Compliance and StatisticsCreated and implemented improvement plans from resultsCreated presentations, lunch & learns and specific workshops for Site, Area, Theater, Corporate and Client Monitored, reported and managed area human resources for the area assigned.Supply Chain ManagementWorked with Site, Area, Theater, Corporate and Client to resolve or improve HSE issuesPerformed “how to” training in Site Safety Assessments, Job Safety Analysis, Activity Hazard Analysis, Position Hazard Analysis, Task Safety Observations and Incident Reporting and InvestigationsCoordinator for the following specific areas of construction: Site Permit Coordinator: Excavation, Confined Space, Work at Heights, Burn-offPrimary/Secondary containmentBioremediation plansROWPU and Ice Plant inspection and compliance auditingDrug & Alcohol testing/ chain of custodyOccupational Medical Case Management Developed weekly and daily toolbox safety topics utilizing trending informationDeveloped safety bulletin boards, posters and pamphletsDevelopment and implementation of Corrective Action ProgramSuccessfully Improved the following: 2004- Reduced Camp Slayer incident rate by 25% 2005- Reduced Camp Taji incident rate by 48% 2006- Reduced “T” Area incident rate by 73%

Medical record data management