Bilingual Engineer, remote troubleshooting and configuration of;McAfee Network Security Platform - IPSMcAfee Enterprise Security Manager - SIEMMcAfee Change Control & Application Control - CC/ACMcAfee ePolicy Orchestrator - ePOMcAfee VirusScan Enterprise - VSEMcAfee Endpoint Security Prevention/Web Control & Firewall – ENS (On Premise/ePO-Cloud/Standalone)McAfee SaaS Email Protection & Continuity /Endpoint Protection Suite/ Web & Email ProtectionMcAfee Host Intrusion Prevention - HIPSMcAfee SiteAdvisor Enterprise - SAE, etc- Conference call availability to resolve product issues that are not supported directly by our department like;McAfee Web Gateway - MWGMcAfee Web Reporter - REPMcAfee Email Gateway - MEG- Manage multiple cases from call queue, emails, portal, Sales and Manager escalations via internal ticketing software (Insight)- Log all testing, troubleshooting and research done in process of resolution- Responsible for Customer and Internal Updates- Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues- Maintain a high level of knowledge and professionalism- Maintain a current level of knowledge on McAfee products and new vulnerabilities and/or threats- Strong technical background in Microsoft Server Operating systems to include Server 2008 and Server 2012- Knowledge of SQL 2005, SQL 2008 and SQL 2012- Knowledge of AD and Security groups- Strong knowledge with security software, mobile applications, and enterprise mobility concepts- General understanding of network infrastructure to include DMZ, Routers, Networks, and Firewalls- Provide basic and advance diagnostics of all McAfee products to determine cause and resolution to the issue at hand.

- Perform highly effective monitoring in addition to event and fault management of the firm’s infrastructure and applications for the Americas, EMEA, and Asia Pacific regions - Provide rapid response to all actionable alerts in order to execute within the Global Command Center proactive based support model - Mitigate potential or current business impact by taking immediate action in response to monitoring alerts while operating within Global Command Center standard procedures - Provide effective response when answering phone calls into the Global Command Center Hotline. Serve as the entry point for incidents into the support incident lifecycle; this includes initial incident recording and classification. - Assist in coordinating conference calls to conduct in-depth technical reviews on on-going incidents and provide notifications to management and business clients regarding critical incidents - Recognize severe events as they occur through use of the monitoring tools and engage Global Command Center Management and Technical Support teams immediately upon awareness of severe technology degradation - Receive calls from internal clients or partners within reporting business impacting high severity issues which require immediate engagement. Rapidly engage Global Command Center Management and Technical Support teams, Telecommunications Carriers, and other Vendors/Partners, upon receipt of these types of calls - Record highly detailed incident descriptions inclusive of technical details and business impact into the Incident Recording system - Use the monitoring systems to provide the Global Command Center Management and Technical Support teams an immediate health check on the technology infrastructure that may be involved in the incident

- Responsible for planning, configuring and deploying of vendors (CIENA, ALU, Tellabs & Huawei) Network Elements that compose the backbone infrastructure. ALCATEL/LUCENT (1662, 1663, 1675, 1626, 1696, 1850, 1830, etc) CIENA (5400 and 6500 family) Huawei (8800 and 6800) PADTEC (Lightpad i1600) Tellabs (6300)- Projecting expansions and optimizing the company’s technology (OTN, DWDM, WDM, etc.) resources. - Identifying the network bandwidth capacity, creating new and expanding old circuits using the Network Management Systems.- Extracting data from Enterprise Technology Solutions and Management Systems to create customized reports based on TDM, NGN and SIP solutions. - Analyzing and developing web applications, as well as administrating database and network infrastructure.

- Developing customized applications and reports using Crystal Reports and SQL.- Offering technical support to clients through the telephone, implementing systems and training of users

- Planning and execution of IT infrastructure- Analyzing and accompanying the development of new systems / projects by suppliers - Developing new systems (Business Scored Card – BSC, SAT, Invoice Control, Suggestions Control, etc)- Implementing Database structure for new systems- Assisting the Inbound Logistics Department(Packing List, Bills, Controlling of Items)- Supporting the End -Users with Lotus Notes and Access Control

- Updating the daily information of the company on the Intranet using HTML, PHP, etc.- Upgrading and repairing of the computers- Supporting the End-Users of the company

- Controlling the physical / logical network on the company- Upgrading and repairing of the computers- Supporting the End-Users

- Upgrading and repairing of the computers- Managing the access control of the network