Wing Hin Yip Email & Phone Number

Toronto, Ontario, Canada

│ Key Achievements │Volunteer as Royal Performance Committee● Accomplished proficiency in Business Banking products, policies and procedures, guiding internal employees comprehensively on utilizing various ALP systems to address client inquiries.● Proactively identified and proposed solutions for errors across CIS/CASPER/SYNERGY/Sales Platform, taking ownership to swiftly resolve complex issues.● Ensured the accuracy and completeness of all documents/data on CART, ECM, CASPER… Show more │ Key Achievements │Volunteer as Royal Performance Committee● Accomplished proficiency in Business Banking products, policies and procedures, guiding internal employees comprehensively on utilizing various ALP systems to address client inquiries.● Proactively identified and proposed solutions for errors across CIS/CASPER/SYNERGY/Sales Platform, taking ownership to swiftly resolve complex issues.● Ensured the accuracy and completeness of all documents/data on CART, ECM, CASPER credit applications, account opening or collateral security, providing advisory support for necessary corrections.● Implemented due diligence in adhering to AML and operational risk policies and guidelines, reviewed transactions, reports and documents to ensure compliance. Show less

Mississauga, Ontario, Canada

● Accomplished selection as one of the four advisors for cross-training as a Business Banking Advisor and assisting Chinese-speaking clients.● Achieved proficiency in business legal structures and product types, delivering tailored financial solutions to meet client financing needs, while leveraging referral opportunities to enhance relationships and drive business growth.● Ensured regulatory compliance and secured client security by following procedures during transaction processes to… Show more ● Accomplished selection as one of the four advisors for cross-training as a Business Banking Advisor and assisting Chinese-speaking clients.● Achieved proficiency in business legal structures and product types, delivering tailored financial solutions to meet client financing needs, while leveraging referral opportunities to enhance relationships and drive business growth.● Ensured regulatory compliance and secured client security by following procedures during transaction processes to mitigate fraud risks. Show less

Mississauga, Ontario, Canada

● Provided real-time support to SSG advisors for case resolution aiming to minimize client complaints.● Enhanced advisor proficiency through weekly skill-building sessions, resulting in improved accuracy in product knowledge duringcall-handling reviews.● Analyzed complex escalated tickets, managed escalations call, and assumed Team Manager duties, achieving 100% task completionwhen they were unavailable.

Mississauga, Ontario, Canada

│ Key Achievements │ Received “Everyday Banking Quarterly Performance Award Nominations” in 2022 - Nominee & Winner Received “RBC Performance Leadership Model Award (Everyday Banking)” in 2022 - Recipient Received “Everyday Banking Quarterly Performance Award Nominations” in 2021 - Nominee● Demonstrated proficiency in a fast-paced call center, handling 100+ calls daily with consistently achieving 85%+ client satisfaction ratings.● Assisted clients in addressing various financial… Show more │ Key Achievements │ Received “Everyday Banking Quarterly Performance Award Nominations” in 2022 - Nominee & Winner Received “RBC Performance Leadership Model Award (Everyday Banking)” in 2022 - Recipient Received “Everyday Banking Quarterly Performance Award Nominations” in 2021 - Nominee● Demonstrated proficiency in a fast-paced call center, handling 100+ calls daily with consistently achieving 85%+ client satisfaction ratings.● Assisted clients in addressing various financial inquiries, including personal bank accounts, credit cards, loans, mortgages and investment suggestions, while providing education on digital navigation.● Achieved a top 3 within the team by increasing Sales, Referrals and Solutions. Show less

Hamilton, Ontario, Canada

● Attained 5-star customer satisfaction by delivering attentive service, demonstrating strong communication skills and meticulous attention to detail.● Achieved 100% accurate order management by handling incoming calls, accurately recording food orders, and ensuring timely delivery, while expertly managing restaurant requests.● Enhanced kitchen efficiency by reducing preparation time and actively collaborating with the team in food and beverage preparation.● Ensured 100% accuracy in… Show more ● Attained 5-star customer satisfaction by delivering attentive service, demonstrating strong communication skills and meticulous attention to detail.● Achieved 100% accurate order management by handling incoming calls, accurately recording food orders, and ensuring timely delivery, while expertly managing restaurant requests.● Enhanced kitchen efficiency by reducing preparation time and actively collaborating with the team in food and beverage preparation.● Ensured 100% accuracy in processing payments for billing in both cash and card transactions using the POS system. Show less

Hong Kong

│ Key Achievements │Promoted from Crew to Crew Leader, demonstrating exceptional leadership and sales capabilities.● Consistently achieved an outstanding 95%+ customer satisfaction by effectively managing daily store operations, which included managing the kitchen, counter, and lobby, accurately processing orders via the POS system, and promptly delivering food to customers.● Mentored and coached colleagues in dynamic sales techniques, fostering individual sales performance… Show more │ Key Achievements │Promoted from Crew to Crew Leader, demonstrating exceptional leadership and sales capabilities.● Consistently achieved an outstanding 95%+ customer satisfaction by effectively managing daily store operations, which included managing the kitchen, counter, and lobby, accurately processing orders via the POS system, and promptly delivering food to customers.● Mentored and coached colleagues in dynamic sales techniques, fostering individual sales performance improvements and driving significant growth in team-wide sales metrics. Show less

Heng Fa Chuen, Hong Kong

● Optimized patient appointment scheduling with meticulous documentation, resulting in improved clinic workflow.● Improved insurance processing accuracy by applying expertise in medical billing and coding procedures and proficiently utilizing Electronic Health Records (EHR) systems.● Demonstrated exceptional verbal and written communication skills by delivering compassionate patient care during medical visits to enhance the patient experience.● Effectively measured and documented… Show more ● Optimized patient appointment scheduling with meticulous documentation, resulting in improved clinic workflow.● Improved insurance processing accuracy by applying expertise in medical billing and coding procedures and proficiently utilizing Electronic Health Records (EHR) systems.● Demonstrated exceptional verbal and written communication skills by delivering compassionate patient care during medical visits to enhance the patient experience.● Effectively measured and documented vital signs, including blood pressure, temperature, and respiratory rate, while providing clear instructions for prescribed medication and ensuring adherence to safety protocols.● Maintained clinic supplies and inventory to ensure uninterrupted operations and optimal stock levels, meeting patient needs effectively. Show less