Wing Hin Yip Email & Phone Number

Toronto, Ontario, Canada

• │ Key Achievements │Volunteer as Royal Performance Committee
• Accomplished proficiency in Business Banking products, policies and procedures, guiding internal employees comprehensively on utilizing various ALP systems to address client inquiries.
• Proactively identified and proposed solutions for errors across CIS/CASPER/SYNERGY/Sales Platform, taking ownership to swiftly resolve complex issues.
• Ensured the accuracy and completeness of all documents/data on CART, ECM, CASPER… Show more │ Key Achievements │Volunteer as Royal Performance Committee
• Ensured the accuracy and completeness of all documents/data on CART, ECM, CASPER credit applications, account opening or collateral security, providing advisory support for necessary corrections.
• Implemented due diligence in adhering to AML and operational risk policies and guidelines, reviewed transactions, reports and documents to ensure compliance. Show less

Mississauga, Ontario, Canada

• Accomplished selection as one of the four advisors for cross-training as a Business Banking Advisor and assisting Chinese-speaking clients.
• Achieved proficiency in business legal structures and product types, delivering tailored financial solutions to meet client financing needs, while leveraging referral opportunities to enhance relationships and drive.
• Ensured regulatory compliance and secured client security by following procedures during transaction processes to… Show more
• Ensured regulatory compliance and secured client security by following procedures during transaction processes to mitigate fraud risks. Show less

Mississauga, Ontario, Canada

• Provided real-time support to SSG advisors for case resolution aiming to minimize client complaints.
• Enhanced advisor proficiency through weekly skill-building sessions, resulting in improved accuracy in product knowledge duringcall-handling reviews.
• Analyzed complex escalated tickets, managed escalations call, and assumed Team Manager duties, achieving 100% task completionwhen they were unavailable.

Mississauga, Ontario, Canada

• │ Key Achievements │ Received “Everyday Banking Quarterly Performance Award Nominations” in 2022 - Nominee & Winner Received “RBC Performance Leadership Model Award (Everyday Banking)” in 2022 - Recipient Received.
• Demonstrated proficiency in a fast-paced call center, handling 100+ calls daily with consistently achieving 85%+ client satisfaction ratings.
• Assisted clients in addressing various financial… Show more │ Key Achievements │ Received “Everyday Banking Quarterly Performance Award Nominations” in 2022 - Nominee & Winner Received “RBC Performance Leadership Model.
• Assisted clients in addressing various financial inquiries, including personal bank accounts, credit cards, loans, mortgages and investment suggestions, while providing education on digital navigation.
• Achieved a top 3 within the team by increasing Sales, Referrals and Solutions. Show less

Hamilton, Ontario, Canada

• Attained 5-star customer satisfaction by delivering attentive service, demonstrating strong communication skills and meticulous attention to detail.
• Achieved 100% accurate order management by handling incoming calls, accurately recording food orders, and ensuring timely delivery, while expertly managing restaurant requests.
• Enhanced kitchen efficiency by reducing preparation time and actively collaborating with the team in food and beverage preparation.
• Ensured 100% accuracy in… Show more
• Ensured 100% accuracy in processing payments for billing in both cash and card transactions using the POS system. Show less

Hong Kong

• │ Key Achievements │Promoted from Crew to Crew Leader, demonstrating exceptional leadership and sales capabilities.
• Consistently achieved an outstanding 95%+ customer satisfaction by effectively managing daily store operations, which included managing the kitchen, counter, and lobby, accurately processing orders via the POS system.
• Mentored and coached colleagues in dynamic sales techniques, fostering individual sales performance… Show more │ Key Achievements │Promoted from Crew to Crew Leader, demonstrating exceptional leadership and sales.
• Mentored and coached colleagues in dynamic sales techniques, fostering individual sales performance improvements and driving significant growth in team-wide sales metrics. Show less

Heng Fa Chuen, Hong Kong

• Optimized patient appointment scheduling with meticulous documentation, resulting in improved clinic workflow.
• Improved insurance processing accuracy by applying expertise in medical billing and coding procedures and proficiently utilizing Electronic Health Records (EHR) systems.
• Demonstrated exceptional verbal and written communication skills by delivering compassionate patient care during medical visits to enhance the patient experience.
• Effectively measured and documented… Show more
• Effectively measured and documented vital signs, including blood pressure, temperature, and respiratory rate, while providing clear instructions for prescribed medication and ensuring adherence to safety protocols.
• Maintained clinic supplies and inventory to ensure uninterrupted operations and optimal stock levels, meeting patient needs effectively. Show less