Wing Hon Email & Phone Number

3600 Steeles Avenue East, Markham, On L3R 9Z7

- Led and coached a total of 8 members from the Costa Rica and the Manila teams to deliver the Employee Salary Program (ESP) and Growth Driven Profit-sharing (GDP) bonus programs to the Caribbean North District (CND) countries and Canada- Successfully completed the transition of all ESP and GDP processes to Manila and shut-down of the Costa Rican and Canadian operations which save the company over $200K annually- Led and delivered the annual ESP & GDP programs for IBM Canada and CND countries and made sure that all departments completed their processes on time and on budget- Configured and customized the Compensation Planner tool to distribute funding to various departments in IBM's annual salary increase (~ $45 million) and bonus (~ $65 million) programs- Obtained exceptional client satisfaction every year in the delivery of the 2 programs since 2008 - Hosted annual briefing sessions for HR Partners and call center before the roll out of the salary increase and bonus programs- Monitored whether managers were following the salary increase and bonus payment policies when executing the program- Ensured the Pay Equity principle is applied to the all IBM employees- Reviewed and updated salary ranges for all bands and job families- Led and participated in compensation system changes & UAT tests for Canada annually to ensure that policy changes, system fixes and enhancement were working in the Compensation Planner tool

3600 Steeles Avenue East, Markham, On L3R 9Z7

- Learned IBM's business control requirements and methodologies- Developed business control test plans for the Vendor Management (SunLife) and Compensation team- Conducted business control tests and review with the Vendor Management team

3600 Steeles Avenue East, Markham, On L3R 9Z7

- Completed the 6 Sigma Hiring Project to shorten IBM's hiring elapse time by over 2 weeks and reduced over 80% of the manual steps. It saved IBM over $30k/yr on mailing cost and helped to relocate the hiring process to a lower cost center that saved over $150K on labour cost annually- Led the Record of Employment 6 Sigma project to reduce the average turn around time from 32 to 21 days. It also saved the company half a headcount and about $10K on mailing cost annually

3600 Steeles Avenue East, Markham, On L3R 9Z7

- Participated in the GEAC/SAP Payroll & Benefits systems conversion by extracting the legacy system data for SAP data load. The migration to SAP project was completed on time - Completed various HR system related projects on time and on budget, such as unicode conversion, biweekly payroll conversion, the P&G pension system changes and the P&G vacation bonus program to meet ever changing business needs- Provided day-to-day system support to P&G’s Payroll, Pension and Benefits systems. All issues were resolved within or exceeded the service level agreement- Assisted in completing P&G’s annual T4 processes and personal pension reports from 2004 to 2006. Everything was completed on schedule and with 100% processing accuracy

4711 Yonge St, North York, On M2N 6K8

- Led the conversion of P&G’s health benefits system from Clarica to Sun Life’s health benefits system on schedule and with 100% post conversion accuracy- Integrated IAMS payroll into P&G’s payroll system on target and with 100% payroll accuracy - Completed all P&G outsourcing data extracts for HP, IBM and JLL on time and with 100% data accuracy- Automated the merchandiser time card entry process on time and saved 10 man hrs/mth

4711 Yonge St, North York, On M2N 6K8

- Maintained 99%+ system availability and reliability for all critical components by providing 24 X 7 system support- Awarded as the most outstanding second level support analyst- Led and coordinated various mainframe software / environment upgrade projects. These included COBOL code changes and tests for the OS390 Language Environment, testing of tool upgrades: SAS 8.1, DB2 V6, Xpediter, Endevor, CICS TS1.3, ZEKE 5.10, File-Aid, Control-D, and ACF2 - Coordinated the elimination of CICS Xpediter. It helped to save $30,000 US on annual licensing fee- Coordinated the annual IT Disaster Recovery drill for P&G Canada- Completed and delivered various system implementation and upgrade, such as the Ship On Time Measurement project, Cost Centre changes for Corporate restructuring, conversion of the P&G’s 5-digit Ship Unit Code to 8-digit, implementation of 17-digit Master Bill Of Lading number changes, Country of Origin project for the US Duty and Excise law compliance change, enhancement to the Electronic Load Tender system, etc

4711 Yonge St, North York, On M2N 6K8

- Coordinated the migration of CA-Dispatch to Control-D and assisted in rolling out the changes to P&G Canada. It helped to save $150,000 US on annual licensing fee- Led and configured the ITSM service management tool for P&G Canada and helped to roll out the service management model to the CL&FS group- Provided 24 X 7 system support and took part in Y2K conversion projects