Wing Lu Email & Phone Number

London, Gb

London Area, United Kingdom

Responsible for maintaining IT Infrastructure operations in 17 offices globally in challenging technological environments and supporting end users on a daily basis to achieve their goals. Utilising M365 and Azure.

London, United Kingdom

• Setting up user’s accounts (Active directory, Critix, Office 365 and ID cards).• Setting up IT equipment’s (Laptop’s, Mobile devices, Thin Clients and Presentation equipment). • Day-to-Day IT support across 18 remote offices across the UK (Phone, Remote session (Logmein) and in person).• Supported users on mixed platforms including Citrix.• Providing online training (Webinar).• Managing and maintaining servers.• Planned and implemented encryption software across all… Show more • Setting up user’s accounts (Active directory, Critix, Office 365 and ID cards).• Setting up IT equipment’s (Laptop’s, Mobile devices, Thin Clients and Presentation equipment). • Day-to-Day IT support across 18 remote offices across the UK (Phone, Remote session (Logmein) and in person).• Supported users on mixed platforms including Citrix.• Providing online training (Webinar).• Managing and maintaining servers.• Planned and implemented encryption software across all the PCs to protect endpoints. • Supplier Management and communication with all third party contracts.• Carried out regular site visits for remote training and IT support• Managing projects Show less

London, United Kingdom

Having a different approach toward the general public and a completely new approach towards carrying out daily and also weekly tasks. • Preparing medical notes on a weekly basis for two different departments (Physiotherapy and Hand therapy) to ensure they have the correct notes for the patient whom they will be seeing.• Held solely responsible for preparing (ruling out the clinic for the whole year), analysing (wrongly booked or whether booked in correctly) and booking group… Show more Having a different approach toward the general public and a completely new approach towards carrying out daily and also weekly tasks. • Preparing medical notes on a weekly basis for two different departments (Physiotherapy and Hand therapy) to ensure they have the correct notes for the patient whom they will be seeing.• Held solely responsible for preparing (ruling out the clinic for the whole year), analysing (wrongly booked or whether booked in correctly) and booking group classes (exercises fit for their purposes) for patients. • Carrying out an investigation for any wrongly register referral as well as completing any unconfirmed attendance that has not been completed correctly (speaking directly to physiotherapist to gather the information to competing any outstanding). • Re-organising clinics with large amount of patient waiting to be seen under short notices for physiotherapist who may be on sick leave or may have any special arrangement. • Dealing with patients inquiries over the phone (requesting call-back from physiotherapist, change of appointment and checking booking) and over the reception desk (patient check in, outcomes of the appointment, booking appointment and any enquire regarding wrongly booked appointment Show less

London, United Kingdom

Working in a busy Central London environment, providing excellent as well as completing a full customer service to the general consumer and elite athlete.• Being able to provide service and to maintain professionalism to high profile customers such as Rowan Atkinson, Cesc Fabregas, Carlos Tevez and Michael Jordan to fully fulfil all of their needs and to show them around the store as well as having a conversation with them to make them feel more relax when… Show more Working in a busy Central London environment, providing excellent as well as completing a full customer service to the general consumer and elite athlete.• Being able to provide service and to maintain professionalism to high profile customers such as Rowan Atkinson, Cesc Fabregas, Carlos Tevez and Michael Jordan to fully fulfil all of their needs and to show them around the store as well as having a conversation with them to make them feel more relax when shopping.• Communicating with people from all different walks of life whilst maintaining a top level of customer service and guaranteeing that the customer's needs were fully met as well my own personal goals and objectives are fulfilled by benefiting and representing the company. • As a cash office team member, I was given the responsibility of handling monetary transactions and progressed in this role to become a support staff member. Further responsibility was given to me so that I could transport large sums of money from the cash office to other members of staff on the shop floors. I also offered support by taking relevant action when required, and using my initiative when dealing with complicated or difficult customer queries. • I have been given the opportunity to participial in a small team within the cashiering department and as a larger Nike team within the football department and I feel that I have been a very successful and valuable team player in both. Show less