Wing Tsui Email & Phone Number

San Gabriel, Ca, Us

Whittier, California, United States

Los Angeles, California, United States

Pasadena, California, United States

Los Angeles Metropolitan Area

San Gabriel Valley, Ca

AHMC HealthSystem, Alhambra CAProject Coordinator at Co-CEO Project Team• Developed Action Plan and utilized LEAN methodology to target readmission reduction for all AHMC hospitals; formally presented at 2017 strategic planning meeting to upper management• Perform detail research on assigned topics such as Readmission, ACO, LOS, DNFB, and etc.• Attended ED Throughput meetings at AHMC hospitals and observed for possible PI and QI projectsAscent America Labs, City of Industry CAMarketing Coordinator / Assistant to CEO• Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising opportunities• Accomplishes organization goals by accepting ownership for accomplishing new and different requests• Implements marketing and advertising campaigns by assembling and analyzing sales data; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars• Prepares marketing reports by collecting, analyzing, and summarizing sales data• Keeps promotional materials ready by coordinating product-related requirements

Alhambra Ca

I am responsible for overseeing clinical and clerical functions daily including scheduling, billing, staffing and training, workflows, and patient flows; handling all unplanned events and patient complaints with leadership skills and excellent customer service; ensuring quality service is provided accordingly by following government regulatory and requirement. I also serve as the bridge to coordinate with physicians and upper management for open communication and possible improvements in order to achieve the goal of providing cost-effective quality care to our patients. • Supervise patient scheduling, clinical procedures, and related settings• Manage 10 staff and cooperate with 3 physicians for high-quality health services including Internal Medicine, Acupuncture, Physical Therapy, and Occupational Medicine• Handle hiring processes, new employee training educations, and performance evaluations• Prepare detailed monthly budget to track and optimize monthly expenses• Collect census data, generate trend reports, and prepare financial analysis as decision support tools• Monitor all medical claims submission, coding data, denied claims, collections, and unpaid accounts• Oversee service quality, physicians’ credentials, staff performances, and work schedules• Administer medical claims submission, coding data, denied claims, collections, and unpaid accounts• Encourage positive work environment and address work issues effectively to reduce miscommunication

Alhambra, Ca

• Initial PI projects to improve overall efficiency and effectiveness of daily operations• Plan/troubleshoot daily operations on a short term and long term basis to anticipate the needs of staff• Redesign workflows for scheduling, patient care services, and authorization requesting processes• Perform internal audit on staff performances and EHR system for quality assurance purposes• Conduct bi-weekly staff meeting to follow up with progress on PI projects and address work issues• Encourage positive work environment and empower staff to find their unique values through recognition• Provide cross-training effectively to reduce errors and miscommunication

Los Angeles Ca

• Conducted 3 weeks of observations to understand Materials Management equipment processes; observations led to input on baseline data and current state analysis for a 2-day Lean workshop• Led the assessment of Respiratory Care equipment cleaning and rounding, which included analysis of data, productivity, and direct shadowing. Formally presented results to Respiratory Care Managers and Staff• Developed current state workflows across 8 departments and identified areas of improvement• Interviewed 11 PCS managers to develop a gap analysis due to the elimination of Service Techs• Audited hand hygiene performances on units and captured over 75 HH moments as valuable data• Supported over 10 projects with detailed research and literature reviews. Reported well-organized information to project leads with excellent time management and project management skills

Monterey Park, Ca

I was responsible for handling the clerical and receptionist duties such as appointment and surgery scheduling, authorizations, and insurance inquiries including eligibility and billing. The goal of this position was to increase the overall efficiency of the clinic by providing excellent patient care with exceptional customer service skills and ability to follow up with tasks and assignments.• Organized patient data by using Electronic Health Record System• Handled all enquiry phone calls, internal, and external correspondences• Maintained surgery schedules and patient appointments for two physicians• Explained insurance eligibilities and benefits to patients in a professional manner• Increased overall efficiency of the clinic by assisting manager with insurance skills• Contacted hospitals and facilities to schedule surgery and provided clinical information• Provided customer services and translation in order to assist patients with their medical concerns• Handled insurance authorizations and drug prior-authorizations through phone calls and website portals

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse

Bachelor’S Degree, Health/Health Care Administration/Management