Wing Hui Wu Chen Email & Phone Number

New York, United States

•Developed and maintained strong relationships with customers by conducting financial analyses and providing personalized financial advice, resulting in increased clientele loyalty and trust.•Helped customers manage financial opening by educating them on online banking including self-service and digital platforms, increasing efficiency by 70%.•Successfully identified financials needs by connecting customers with resources receiving a 95% satisfaction rating. •Managed customer accounts, processed transactions, and resolved customer issues in a timely and efficient manner, while making strategic decisions on what products and services to promote. •Collaborated with the team and other departments to provide a full range of banking services for customers and achieve organizational goals and improve operational efficiency.

Puerto Rico

• Maintained high standards of customer service during high-volume, fast-paced operations.• Resolved complaints promptly and professionally.• Handled currency and credit transactions quickly and accurately.• Built loyal clientele through friendly interactions and consistent appreciations.• Performed maintenance duties to provide a safe dining environment.• Communicated clearly and positively with coworkers and management.• Assisted management with inventory control and stock ordering.• Cross-trained and coordinated scheduling with team members to ensure seamless service