Wing Hui Wu Chen Email & Phone Number

New York, United States

• Developed and maintained strong relationships with customers by conducting financial analyses and providing personalized financial advice, resulting in increased clientele loyalty and trust.
• Helped customers manage financial opening by educating them on online banking including self-service and digital platforms, increasing efficiency by 70%.
• Successfully identified financials needs by connecting customers with resources receiving a 95% satisfaction rating.
• Managed customer accounts, processed transactions, and resolved customer issues in a timely and efficient manner, while making strategic decisions on what products and services to promote.
• Collaborated with the team and other departments to provide a full range of banking services for customers and achieve organizational goals and improve operational efficiency.

Puerto Rico

• Maintained high standards of customer service during high-volume, fast-paced operations.
• Resolved complaints promptly and professionally.
• Handled currency and credit transactions quickly and accurately.
• Built loyal clientele through friendly interactions and consistent appreciations.
• Performed maintenance duties to provide a safe dining environment.
• Communicated clearly and positively with coworkers and management.