Wing Kai Chow Email & Phone Number

Toronto, ON, CA

Building RPA/RDA solutions using Pega Robotic Automation (OpenSpan) for a large Canadian multinational bank to automate banking processes.

• Robotic Process Automation: A health solutions client engaged Deloitte to streamline the call center operations.OpenSpan Integration Lead; 3 months
• Took ownership of developing the OpenSpan Robotic solution to integrate between CRM and Legacy system
• Supported and managed any issues during and post Go-LiveBusiness Transformation: An insurance client engaged Deloitte to help launch a fully digital company backed by a world-class analytics engine to provide direct.
• Successfully launched both Personal Property and Personal Auto Insurance in the span of 6 months.
• Indirectly managed 12 application teams to identify deployment steps and dependencies between applications.
• Defined deployment strategy and approach for Auto Insurance launch.

• Business Transformation: A Public Sector client engaged Deloitte to implement the Guidewire InsuranceSuite – An end-to-end set of applications that support insurance operations to replace their legacy systems.Inception.
• Led workshops with key stakeholders to identify the future state roadmap of the ClaimCenter solution by leveraging User Story Mapping to identify users, goals and activities to be performed to meet the goals.
• Decomposed work into Minimal Marketable Features Sets (MMFs) based on the User Story Mapping.
• Analyzed ~500 User Story Cards utilizing Planning Poker to determine effort estimation and prioritization.Delivery Phase:
• Designed and fully customized the Guidewire ClaimCenter to calculate the compensation and other benefits to workers / the survivors of the deceased workers. The benefits component will be used by ~650 users to.
• Led a global team of 15 members from Guidewire, contractors, onshore/offshore resources for development and defect management for a large-scale system delivery in an agile environment.

• Managed two team members in China and one team member in United States in development and execution of test scenarios using black-box testing methodology.
• Developed strong communication and teamwork skills through collaborating with team members.

• Contributed to developing and maintaining the law library content management systems and databases to make it more user-friendly and efficient.

• Identified potential ship-stopping bugs through testing functionalities of DB2 9.5 with black-box testing methodology.

• Generated high productivity for University of Toronto's Law students by diagnosing software problems, providing wireless connectivity, anti-virus, and technical support for both personal laptops and library computers.