Mark W. Email & Phone Number

I act as the customer's advocate in creating and investing in the building they've dreamed of

Cawker City, Kansas, United States

- Being the customer's main point of contact from start to finish – creating and presenting project bids, pre-construction meetings, project kickoff and throughout the project to ensure their satisfaction plus generation and releasing of billing invoices, along with final walkthrough & follow-up detailing or maintenance as needed. - Develop project scope of work, coordinate with respective vendors to order materials and schedule their delivery, facilitate mobilization of equipment and personnel (including subcontractors) while monitoring job hours/budget, facilitating any change orders, and submitting all PO’s relevant to the project. - Monthly meetings with each crew to recap job progress, budgets and feedback to better efficiency, performance and morale. - Risk management- Acted as interim Superintendent for building erection team from July 2023 - May 2024. Through my leadership we were able to develop 2 new leaders from that team and create 2 building erection crews (while still handling duties of PM & estimator).- Hands-on management of multiple large building projects, some in excess of $1 million dollars also including occasionally operating telehander or skid steer to assist crew- Often managing 3 to 4 crews at once including concrete flatwork, PEMB or post-frame building erection or building resheet jobs- Implemented BuilderTrend CRM system and Asana for internal communication channels.- Created SOP’s- Headed the usage of the Hilti Total Station to perform building layout- Highly proficient in both PEMB & post-frames (most familiar with Varco Pruden & Wick, respectively) as well ordering & usage of Central States’s various panels & trims for resheet jobs and usage of Silvercote for insulation. - Sold double the amount of new building project during my 2 years as compared to the previous 5 years

Daily use of Ultimate Software's HRIS solution (formerly UltiPro)- Admin of our Ultimate Kronos Group Software- Process Payroll for 360+ employees in UKG's payroll system- Prepare and present monthly KPI results such as head count, new hire survey feedback and staff changes- Audit our Time and Attendance - Create earning codes and ensure tax setup is accurate- Experience in phone screening of potential applicants and then the hiring process such as requesting background checks and drug screening- Attended payroll training through the American Payroll Association- Onboard new hires via processing I-9 documents- Workflow management, setting up business rules and creating locations for tax purposes- Organization chart management- Assist in employee engagement discussions to maintain culture with remote workforce- Meet with new hires on their first day to welcome them, show them company software and resources- Create and send out company bi-weekly newsletters and timesheet submission reminder- Assist with VOE calls- Take part in company planning meetings along with employee relation brainstorming sessions

Manhattan, Ks

Act as a strategic partner for our clients, in Government software Technology, in attempt to retain and grow their account. - Currently manage 375 parent accounts, that equates close to 800 sub-accounts. - Protect $3.5 million in annual recurring revenue by actively assessing client health and risk- Proficient use of Zoom video for client demos and interactions- Conduct alignment reviews with my clients.- Provide feedback to Product Strategy teams.- In first 8 months I sold about $75k in post-contract add-ons- Proficient and daily use in Salesforce CRM- Subject matter expert for CivilSpace partner

Colorado Springs, Colorado Area

Working with retirement plan sponsors to help them ensure that their retirement plan is meeting compliance. Provide consultative approach with clients in order to assist in their retirement plan benefits. - I was in charge of helping our Client Account Managers to manage 63 workplace retirement plans that each had anywhere from $10 million up to $50 million in assets under management. This included ensuring that contribution files were properly processed between T. Rowe Price and the plan's payroll department. - Exude great attention to detail as every plan has different guidelines. - Served on our Client Care team that included taking calls for hardship withdrawals, notification of death and QDRO situations. - Selected to handle calls for our most sensitive and intricate plan. I also assisted participants within our NON-QUAL, 457 and pension plans. - Assigned to being a liaison for 3 of our top 40 largest plans in terms of AUM. - I had been selected as a subject matter expert to train several new hire classes on specific topics. - Helped with a major undertaking of converting information from adoption agreements and summary plan descriptions, for about 2,700 plans, into usable guidelines for call center reps to use as a valuable resource. - Served as a back-up for taking inbound calls for our personal investing department - I held FINRA series 6 and 63 licenses. .- Selected to attend Value Streaming Mapping sessions.

Colorado Springs, Colorado Area

Use consultative approach to provide recommendations for automotive coverage packages. I was licensed in 24 states as Producer for Property and Casualty. - I was consistently within the top 15% of sales company-wide.

Colorado Springs, Colorado Area

Showed businesses how to offer more options to their employees and thus helped individuals with how to protect their assets they have worked so hard to earn. Your biggest asset is generating an income for you and your family. This is where Aflac complements your existing benefits and fills in the "gaps" in the event that an accident occurs and you are to miss work.- Proficient in sales pipeline management. - I was licensed as a life and health producer in Colorado, Kansas, and Texas.- Position was 100% commission based.- I met with business owners and showed them how Aflac could help strengthen their benefits package. - Gave presentations to a whole group and individually.

Colorado Springs, Colorado

I run my own small business doing IT work for small businesses and personal lines. I can do anything from setting up and configuring networks, to custom building desktops, to remotely removing malware/spyware.

Colorado Springs, Colorado Area

Manhattan, Ks

I provide help desk service to roughly 1,000 end users in which most work onsite, however we also have remote employees dispersed across the country. As of 2/25/14 I am now a remote IT technician for GTM. - Consistently rated at the top for customer satisfaction rating among closed tickets. In addition I personally assist some executive members. - On a daily basis I support and troubleshoot various hardware such as desktops and laptops, laser printers, industrial embroidery machines and mobile devices. - Use of TeamViewer software to do remote access work. - Experience with supporting a wide range of software. Such software includes Adobe CS packages, Microsoft Office (2007 & 2010), Microsoft Dynamics, Microsoft SQL Server Management Studio, Microsoft Visual Studio, Counterpoint POS, NGC and Demand Solutions (supply chain), Quickbooks, Brother Embroidery, Salesforce, FedEx Ship Manager, McAffee End Point Encryption and our ERP system. - Daily support of the following Operating Systems: Windows XP and 7, Mac OSX 10.8 and 10.9, and iOS 7- I had to adapt to troubleshooting our production embroidery sewing, laser cutting, and sequin machines. - Basic understanding and use of Cisco VOIP Telephony Systems. In addition to that I support software that pertains to Cisco phone system such as Cisco Agent Desktop, TSP plug-in, Jabber and VPN.- Use of Norton Ghost to image machines.- Perform user administration within Active Directory and Salesforce.com- I set up a Quickbooks server, using Raid 1 for redundancy, as well as the system backing up to a NAS device. - Respond to and update service requests with solutions through the use of SysAid. We also use SysAid for our knowledge base. On average I close about 80 tickets per 30 days, which has taught me excellent time management skills. - Some Windows Server 2008 experience.

Wichita And Manhattan, Ks

I excelled at helping our customers find the solutions that best aligned with their needs. I started out as a Computer Sales Associate and quickly worked my way into a lead role and trained new hires after just 3 months. I held other positions such as Computer and Tablet Specialist while also being my store's Apple Expert/Leader, I stepped in for 2.5 months as an interim Computer Supervisor, Home Theater Sales Consultant (5 months), Mobile Sales Consultant, and lastly I served as one of the Samsung experts while in mobile. - Proven leader and someone to look up to. - Continually met and exceeded Sales Goals. ex selling profitably at over $100 per hour and revenues of over $500 per hour.-I trained well over a dozen new employees on products, services and selling skills. Many of them went on to be top sellers within their respective areas.- I often had customers who would come in and wait in order to work directly with me.-From May 2011 through May 2012, I sold $1.4 million in revenue. - As the Apple Manager, I lead our PC department to be one top selling departments in terms of Apple units within our district.- I was often known for and seeked out for being a Samsung and Google Expert within the store.

Anderson Hall, Manhattan, Ks Campus

I provided technical support to about 50 end users in Kansas State's Office of Admissions during my last year of school. - Updated inventory and resolutions through use of Talisma software- Experience with using Spiceworks in order to make hardware management more efficient such as inventory and receiving updates on toner levels and possible malicious software downloads. We also used Spiceworks to pull our IP range so that we could use PDQ Deploy to push out important updates such as Java and Adobe reader. - Set up equipment in Kansas State's Union for student orientations.- Daily use of Active Directory.- Researched and put together a proposal for replacing two large laser printers in the Admissions office.- Supported laser printers, presentation projectors, Windows laptops and desktops, as well as Mac Desktops.

Salina And Wichita, Ks

- After 14 months I was promoted to a Team Leader position. - Under the Team Lead position I relieved my department manager of many of his smaller duties such as merchandising, delegating daily tasks, handling customer concerns and training. - I became one of the go-to employees for management when they had questions about merchandising and also for helping with customer issues. - I was the only employee to twice receive a Customer Focused award from the VP of Store Operations.- Chosen as employee of the month numerous times.- For several months my department was first in our entire region and top 5 in the company.- I trained myself in most of the departments so that I could provide my customers with superior service.- Often times I was asked to help out with deliveries due to my customer services skills.

Bachelor'S Degree, Human Resources Management And Services

I obtained my Bachelor of Science in Business Administration in May of 2013. I have a degree in Human Resource Management and General.

Aerospace, Aeronautical And Astronautical Engineering

Activities and Societies: Member of Sigma Phi Epsilon fraternity Scholarship Chairman for the Inner Fraternal Council (IFC).

Pre-Engineering, Freshman

Activities and Societies: I was a member of the Track and Cross Country teams I served as the VP of the Physics Club Project H.E.R.ODuring.

Certified Confidence Life Coach

I obtained a Life Coach certification specifically concentrated on growing Confidence