• Developed and maintained relationships with key Amazon sellers, resulting in a 5% increase in revenue and customer satisfaction.• Managed the end-to-end shipping process for high-volume orders, ensuring timely and accurate delivery to customers.• Served as the primary point of contact for 10-50 inbound sales and customer calls, effectively processing and expediting all customer orders to provide exceptional service.• Conducted comprehensive market analysis and competitor research, uncovering valuable insights to identify and capitalize on new sales opportunities. Collaborated with sales and marketing teams to provide strategic recommendations for growth.• Assisted Sales Manager to lead the sales & Marketing support team and coordinating with temps on all promotional activities• Conducted market analysis and competitor research to identify new sales opportunities and provide recommendations to sales and marketing teams.

• Achieved a 30% to 40% increase in profits by implementing cost-reduction strategies such as steering items to preferred vendors and locally sourcing alternative items, effectively eliminating freight costs. • Collaborated with a marketing team of three to develop and execute Facebook social media strategies. • Enhanced visual content by improving and editing 2-4 art-work, photos, charts, and other graphic elements on a monthly basis. • Designed the UI/UX and built a prototype for Myanmar's first e-commerce B2C board game website. • Successfully managed daily updates and responses for all online content across the brand's social media platforms.

• Updated accurate information of 10–30 coupon deals from clients’ contracts on Fave’s mobile and web platforms.• Assisted and taught 2-3 new upcoming interns to update accurate information on platforms.• Produced 5-7 creative contents weekly with marketing team that reached 2000 – 4000 customers.• Researched and identified current trends and insights happening in digital world to generate authentic posts.• Responded to and maintained 2-10 of Fave’s social media audiences’ comments and complaints weekly with professional customer service manner.

• Consolidated 20-50 accounts payables, account receivables and payroll weekly.• Prepared and process 5- 10 documents to disburse funds and make deposits weekly.• Managed internal and external mail functions on a daily basis.• Scheduled client 10-20 appointments and maintained up-to-date confidential client files.• Managed audit preparation and end-of-year closings along with a team of two. • Shared W- 2, W- 9 and 1096 forms with 50-100 vendors in collaboration with tax preparer.