Winna Trang Email & Phone Number

Germantown, Md, Us

Responsible for and well versed in (if not an “expert” in) all assays conducted by IIVS, including report template drafting, workbook review, data review, report writing, report review, and drafting OECD and pEC3 summaries. Responsible for generating draft reports and performing technical reviews on the study workbooks. Check accuracy and ensure GLP compliance of all study related documents such as IIVS protocols, workbooks, test article receipts, sponsor emails. Check conformity and ensure GLP compliance and proper execution of the study design and the specifications with the study workbooks and SOPs. Prepare draft reports to accurately present the procedure and results from the study protocols and workbooks. Maintain GLP compliant documentation and proper record keeping procedure, practiced by IIVS.

• Utilized problem-solving skills in troubleshooting errors and ensured client’s needs were being met• Optimized the use of Excel to process, renew, and keep accurate accounts of all incoming and outgoing sales and purchases• Developed and promoted marketing content on multiple channels, including social media and word-of-mouth initiatives• Applied collected data and models to understand real-time insights into the product and business

Rockville, Maryland, United States

• Processed and developed dental x-rays; sterilized instruments; prepared orthodontic equipment; performed basic orthodontic procedures; and educated patients on general oral care • Optimized the use of Microsoft Excel for patient records and billing, creating a more efficient and streamlined system• Experienced in healthcare revenue cycle, billing and claim process cycle, and creating dashboards for operational, financial, marketing, and human resource purposes• Spearheaded the online presence of the office with use of Google Business, contributing to an improvement in Google reviews, and an increase in active patients and patient retention

Annandale, Virginia, United States

• Monitored and protected files containing sensitive information for over 2000 patients, implementing and enforcing privacy and safety standard • Provided a coordinated patient experience in a high volume, fast paced environment seeing up to 35 patients per day• Collaborated across functional teams to ensure performance measures were exceeded• Ensured proper sterilization and preparation of instruments and treatment areas

• Delivered great customer experience by sustaining a positive and helpful attitude• Utilized problem-solving skills in troubleshooting errors and ensured customers’ needs were being met by maintaining coordination among software and business leaders• Operated a POS system to itemize and complete a number of customer purchases and orders

Bachelor'S Degree, Biology/Biological Sciences, General

Activities and Societies: American Red Cross, Intramural Volleyball, Chinese Student Association

Associate'S Degree, Biology/Biological Sciences, General