Ryan Trollinger Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Greater New York City Area

Greater New York City Area

New York, United States

Greater New York City Area

Greater New York City Area

• Developing and maintaining strong customer relationship with Microsoft executives, managing the delivery of the Unisys enterprise service agreement. • Negotiating contracts with vendor’s providing audio/visual support, IT network upgrades, and partner service agreements. • Actively contributing to the extension of Unisys service agreement, increasing the account by 4 years and 120 percent.• Creating strategic, effective and actionable account plans that define a clear growth… Show more • Developing and maintaining strong customer relationship with Microsoft executives, managing the delivery of the Unisys enterprise service agreement. • Negotiating contracts with vendor’s providing audio/visual support, IT network upgrades, and partner service agreements. • Actively contributing to the extension of Unisys service agreement, increasing the account by 4 years and 120 percent.• Creating strategic, effective and actionable account plans that define a clear growth strategy across and within my account portfolio.• Delivering monthly executive level strategy presentations to senior leadership, providing guidance around operations and optimization of the IT infrastructure using Microsoft products and solutions. • Delivering end-to-end management of incidents and escalations during catastrophic outages and critical events, resulting in 100% customer satisfaction. Show less

Greater New York City Area

• Implemented complex troubleshooting solutions for Microsoft products such as Direct Access, Office 365, and Surface Pro series on Windows and Mac operating system. • Broadcasted presentations for new employee orientations encompassing an overview of Microsoft’s product and services• Drove a high level of customer satisfaction resulting in a 99 % rating from client surveys. • Advised Microsoft employees on proactive and preventive services to maintain quality and… Show more • Implemented complex troubleshooting solutions for Microsoft products such as Direct Access, Office 365, and Surface Pro series on Windows and Mac operating system. • Broadcasted presentations for new employee orientations encompassing an overview of Microsoft’s product and services• Drove a high level of customer satisfaction resulting in a 99 % rating from client surveys. • Advised Microsoft employees on proactive and preventive services to maintain quality and satisfaction of hardware and software functionality on laptop, tablets and phones. • Established a system of best practices for customer service, technical advisement and workplace productivity. Show less

New York, New York

• Performed installs, configuration, maintenance and troubleshooting on computer workstations for Blackrock workforce including hardware improvements and software installations.• Provided real-time diagnostic and analytical problem solving for highly sophisticated technology Programs including Windows Sever and SQL Database. • Built a working network of BlackRock professionals increasing communications and processes and utilization of software and new technologies.

Greater New York City Area

• Analyzed financial markets in the technology, healthcare, and energy sectors utilizing The Wall Street Journal, Investors Business Daily, Financial Times and Merrill Lynch Research. • Performed a comprehensive study of investment strategies and developed an investment research discipline involving equity research, mutual fund allocation, and the apprehension of economic data.• Serviced with client reviews in order to adjust portfolios with respect to asset allocation… Show more • Analyzed financial markets in the technology, healthcare, and energy sectors utilizing The Wall Street Journal, Investors Business Daily, Financial Times and Merrill Lynch Research. • Performed a comprehensive study of investment strategies and developed an investment research discipline involving equity research, mutual fund allocation, and the apprehension of economic data.• Serviced with client reviews in order to adjust portfolios with respect to asset allocation strategies and rebalancing portfolios against client risk tolerance and financial goals of limiting loss to 8% and increasing profits extending to over 200 %. • Prepared reports consisting of Economic projections, Balance sheet analysis, and Revisions in economic policy contributing to client portfolio research and analysis.• Utilized Bloomberg Interface, Thomson Reuters, and Merrill Lynch Research to analyze financial data and computed results into an Excel database for financial advisors’ studies. Show less

Nassau Boces

• Instruct children with mental and emotionally disabilities • Assist with the daily structure and regulation of classroom• Organize students’ class work and activities for the day• Support children in their daily schoolwork

• Worked on an extensive County-wide fleet inventory project that required: Physically confirming the existence of fleet vehicles at multiple locations throughout Nassau County and communicating these observations to the Senior Manager in charge of the project and the various facilities’ managers; • Participating in the audit of a Nassau County special district by preparing audit work papers to document sustentative testing, including: The summary, by use of Microsoft… Show more • Worked on an extensive County-wide fleet inventory project that required: Physically confirming the existence of fleet vehicles at multiple locations throughout Nassau County and communicating these observations to the Senior Manager in charge of the project and the various facilities’ managers; • Participating in the audit of a Nassau County special district by preparing audit work papers to document sustentative testing, including: The summary, by use of Microsoft Excel, of accrued leave balances for the sample selected; I. Comparing the balances to leave accrual records maintained by the district; II. Reviewing claim voucher invoices to determine whether amounts paid were correct; and documenting the testing performed and concluding on the results of the testing. • Worked on a major property tax assessment analysis by: I. Reviewing property documents; II. Developing several Excel databases to manage the data; and Other Duties Involved :• Compiling data for a senior supervisor; • Reviewing audit documentation to determine whether a Nassau County vendor was in compliance with the Living Wage Laws; • Performed quality control testing of the Nassau County Comprehensive Annual Financial Report (“CAFR”) prior to its publication; • Compiled and analyzed responses obtained from the Office of the Comptroller’s Not-for-Profit Agency Financial Control Questionnaire, which was used for a presentation made to not-for-profit Board members and senior management; and • Assisted in cataloguing employee record Show less

Bachelors Of Science, Finance

Activities and Societies: Pre-law Society Debate Society Discover the World (France, Ireland and Italy)

High School Diploma

Activities and Societies: Varsity Basketball