Winnie Ang Email and Phone Number

• Ensure that all guests are provided with the highest level of customer service. • Complete registration and check in / check out of guests in an accurate and efficient manner, including securing payment, issuing of keys and invoice preparation. • Provide hotel guests with local information and recommend places of interest in Cairns and surroundings.• Answer, record and process all guest and external calls, messages, requests, queries or concerns.• Cash handling, processing of electronic payments, and daily accurate balancing of the front office cash float.• Fully trained in Night Audit shifts.• Respond to customer complaints and situations that require immediate attention and solutions. • Fluent use of Microsoft products and an understanding of Opera and Respac.• Input of new reservations into Opera, accurately and efficiently.• Manage daily correspondence with travel agents and corporate clients.

Free Lance / Ad Hoc - Assistant Production Manager / Stage Manager For Timbre Group Pte Ltd - Artist Management Team.2016 to 2017 - Stage Manager for Music Matters Live in Singapore 2010 to 2017 - Stage Manager, Talent Liaison and Games Coordinator: "Beerfest Asia" The region's largest international beer festival held at the Marina Promenade. Attendance: 16,000 - 30,000 pax. 2011 to 2012 - Assistant Productions/Stage Manager: "Timbre Rock & Roots 2011/2012", International and local music festivals with GRAMMY Award Winning artists: Bob Dylan, John Legend and more Freelance / Ad-hoc - Production Manager For Pennylane Events September 2014 - Production Manager: You Me At Six Live in Singapore. February 2015 - Production Manager: New Found Glory Live in Singapore

Staff Management- Staff Training- Staff Roster (including leaves) Sales and Marketing- Designing materials and website. - Creating and advertising promotions. - Seeking and contacting groups/schools for reservations - Liaising with travel agencies. Reception and Customer Service- Conducting check-ins and out- Interact with guests- Provide information both inside and outside Singapore. - Record and respond to guests enquiries / concerns. - Update beds availability / allocation on online portals. Public Relations - Maintain customers relations by first name basis- Assist guests and come to an agreement should there be discomfort or unhappiness.Maintenance- Maintain the hostel's facilities in proper working order- Respond to guest and staff feedback regarding broken items. - Conduct routine checks to identify problems (if any.) Accounting and Budgeting- Maintain accurate records of expenses and revenue - Create monthly profit and loss reports. Entertainment & Activities- Create activities to allow guests to bond and get to know each other. - Engage guests directly.

Events Coordinator- Lead for Planning of Daily Activities and Monthly Special Activities. - Lead for Execution of Daily Activities and Monthly Special Activities.- Activities include: Tours/In-house Mingle Night/Food Hunt/ Pubcrawls / Free Entries to Clubs etc Marketing Executive- Lead for hostel's facebook/blog- Lead for Public Relations Activities: Magazines/Newspaper/Speciality Programmes (Featured in: Style:CheckIn & Channel 8 News) - Project Based