I am a motivated and proactive young individual with excellent communication and interpersonalabilities, complemented by exceptional planning and organizational skills. As a proficient leader anddedicated team player, I can effectively operate in challenging situations. My work approach isresults-driven, guided by a commitment to work ethics and a strong sense of integrity. I am trained in the design of IT systems, and have concentrated knowledge of the implementation process of the systems. Through my years of experience in working with different organizations, i have developed skills which have enabled me gain experience in Microsoft Office, data capturing, analysis, communication, computer and time management skills. I have experience in working collaboratively with others in fast-paced environments. My analytic abilities, strong interpersonal skills and reliable nature make me an asset to many teams.
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It Support SpecialistDigital QatalystKenya -
Customer Relations Management OfficerMyisp Ltd Nov 2022 - PresentNairobi County, Kenya•Building and maintaining good relationships with clients and fellow staff toensure timely resolution of client challenges.•Consistently exceeding revenue quotas through product and servicepromotion during routine calls.•Generating leads for sales and promoting additional services and productsto both new and existing clients, aiming to improve the company's overallsales and performance.•Consulting with outside parties to dissolve discrepancies and createworking solutions.•Confering with sales teams and team leaders to communicate targets andboost revenues and promotional strategies.•Exceeding team goals and collaborating with staff members to implementcustomer service initiatives. -
Information Technology Service DeskKra(Kenya Revenue Authority) Jan 2022 - Dec 2022Nairobi, Kenya•Served as the initial point of contact for all service-related inquiries, issues,and requests.•Received and resolved 1st-level calls using relevant support documentationand resources.•Escalated service requests to incidents or problems, assigning them to 2ndor 3rd line support for resolution.•Created work orders using the ITSM tool and followed up on overdue worktickets with assigned support officers.•Monitored the successful conclusion of all calls, conducted usersensitization on 1st line support, and collaborated on service enhancementopportunities. -
Information Technology Support SpecialistAmpath Kenya Jan 2020 - Oct 2022Eldoret, Kenya•Demonstrated knowledge of Servers, LAN connections, IP for phones, andtroubleshooted Ethernet cables.•Managed printer and photocopier maintenance, including replacingcartridges, cleaning, and troubleshooting peripherals.•Installed Microsoft applications, operating systems, and browsers,performed data entry, and shared forms via email and SharePoint.•Installed audio and visual equipment in the telemedicine conference roomfor doctors.•Provided public address systems, setting up PA systems for conferences inOncology.
Winnie Chebii Education Details
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Information Technology
Frequently Asked Questions about Winnie Chebii
What company does Winnie Chebii work for?
Winnie Chebii works for Digital Qatalyst
What is Winnie Chebii's role at the current company?
Winnie Chebii's current role is IT Support Specialist.
What schools did Winnie Chebii attend?
Winnie Chebii attended Dedan Kimathi University Of Technology (Dekut).
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Winnie Chebii
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