Winnie Enikele Email & Phone Number

Lagos, La, Ng

Lagos, La, Ng

Nigeria

Lagos, Nigeria

• Drafting, interpreting, and implementing quality assurance standards and procedures for the organization• Communicate professionally with Service Partners customers and internal customers regarding product and business issues• Keep track of sales lead and callback report on prospects.• Reports weekly sales results and leads at weekly staff meeting• Evaluating new and existing regulations to ensure your quality assurance protocols fulfill requirements• Ensuring agents achieve sales business targets and maximizing sales opportunities on each call• Developed training processes to improve sales.• Provide timely analyzed activity reports daily, weekly, monthly and yearly as required• Communicate effectively with stakeholders to help resolve issues with support tools• Participate in design of call monitoring formats and quality standards.• Prepare and analyzes internal and external quality reports for management staff review• Provide actionable data to various internal support groups as needed• Determining training needs and setting customer service standards• Investigating and setting standards for quality• Draft quality assurance policies and procedures• Develop, recommend and monitor corrective and preventive actions

Lagos, Nigeria

Used coordination and planning skills to achieve results according to schedule.• Cross-sells new products and services to existing customers by educating customers on the best solutions• Participate in activities designed to improve customer satisfaction, sales and business performance• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.• Worked with high net-worth customers to understand needs and provide excellent service.• Provides standard and sometimes more advanced information and customer education regarding service options, charges and billing• Served customers in a friendly, efficient manner following outlined steps of service.• Increased customer satisfaction by resolving diverse issues.• Proved successful working within tight deadlines and fast-paced atmosphere.• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.• Improve customer satisfaction and loyalty by building strong relationships with customer accounts• Create documents and other communications.• Identify and grow new and existing customer accounts using resources available