Winnie Hayes Email & Phone Number

With over six years of experience in the voice technology industry, I am passionate about humanizing automated voice systems with natural-sounding voice actors. As Customer Success Manager/IVR Account Executive at GM Voices | A BLEND Company, I help companies connect with their customers in any language, any media, and any market. I value innovation, collaboration, and customer satisfaction, and I strive to deliver solutions that meet the diverse needs and expectations of our clients. I also bring a unique perspective and experience to the team, as I am also a certified group fitness instructor and a coach at Row House, where I motivate and inspire people to achieve their fitness goals.In my current role at GM Voices | A BLEND Company, I manage and grow a portfolio of accounts, providing them with high-quality voice recordings, IVR prompts, web videos, and other voice solutions. I also ensure customer retention and loyalty by building strong relationships, understanding their challenges and opportunities, and delivering proactive support and guidance. I leverage my skills in CTI, contact centers, and web video to create and present customized proposals, negotiate contracts, and close deals. I also collaborate with internal teams, such as production, quality assurance, and localization, to ensure timely and accurate delivery of voice projects. Additionally, I contribute to the company's marketing and sales strategies, generating leads, referrals, and testimonials, and participating in trade shows, webinars, and podcasts.