Winnie Mutembei, Prosci® Email & Phone Number

Nairobi County, Kenya

My responsibilities include;•Spearheaded the delivery of over 15 high-priority projects, ensuring 100% adherence to the bank’s strategy implementation plan, resulting in a 30% improvement in project completion rate.•Led a cross-functional team of 10+ members and coordinated with stakeholders to define project priorities, scope, removal of impediments, and resource allocation, achieving a 25% reduction in project timelines.•Oversaw change management processes for business units, handling over 50 change requests with a 95% on-time closure rate in line with SLAs.•Led the implementation of the Prosci ADKAR model to drive organisational change across various departments, ensuring smooth transitions and stakeholder alignment reducing resistance to change by 40%.•Drove process optimization initiatives and trained the Bank’s staff on project management discipline and agility, resulting in a 20% reduction in manual processes and a 15% increase in operational efficiency.•Enhanced project documentation quality and compliance by ensuring all project documents were updated and approved, achieving a 100% audit compliance score.•Facilitated project standups, scrum ceremonies, prepared and reported detailed project portfolios to the steering committees.•Facilitated User Acceptance Testing (UAT) using Azure tool and deployment of ICT and business projects, leading to a 40% increase in system adoption and a 30% decrease in post-deployment issues.•Took custody of the bank’s Policies and Standard Operating manuals, ensured timely reviews, circulation to all staff, and adherence.

Nairobi, Kenya

∙Managed 20+ cross-functional projects, delivering 90% on time and exceeding quality standards, supporting significant business transitions and technology implementations.∙Acted as a liaison between project teams, the client, and senior management, providing strategic project updates and recommendations, resulting in a 35% increase in stakeholder satisfaction.∙Conducted feasibility studies and structured project timelines to align with company objectives, achieving a 30% improvement in resource utilization.∙Implemented project tracking tools (Confluence, Jira) to improve visibility and communication, reducing project delays by 25%.∙Supported the software engineers by aligning their backlog, tracking their progress and removing all the impediments. ∙Led the documentation process for all incoming and outgoing project-related documents, ensuring accuracy and alignment with regulatory requirements.

Nairobi

∙ Oversaw the overall scope of the project by functional area including detailed timeline & deliverable planning∙Facilitated Scrum ceremonies and maintained agile practices, achieving a 50% improvement in team velocity and meeting project goals ahead of schedule.∙Coached teams on agile principles and self-management, resulting in a 40% improvement in sprint success rate and a 25% reduction in project risks.∙Managed client and stakeholder relationships, ensuring project alignment with business needs and resolving conflicts to maintain project momentum.∙Utilized empirical product planning to enhance project outcomes in complex environments, achieving a 30% increase in user satisfaction with deliverables.

Nairobi, Kenya

∙ Developed and executed growth strategies that expanded the customer base by 40%, leading to a 25% increase in new accounts and a 30% rise in overall revenue.∙Identified and cultivated relationships with over 150 clients, businesses, and institutions, boosting customer retention by 20%.∙Conducted market research to uncover emerging retail market opportunities, resulting in a 15% growth in tailored product and service offerings.∙Collaborated with cross-functional teams to successfully launch 5 new products and executed 10+ market storm campaigns.∙Facilitated the loan application process, completing over 200 customer visits for risk assessment, security valuation, and disbursement.∙Supported in arrears collection through strategic calls and visits, reducing the Portfolio at Risk (PAR) by 35% through efficient demand letter issuance.

Diploma, Project Management, Ongoing

Bachelor'S Degree, Economics And Statistics, Second Class Upper Divisions

Activities and Societies: Young Economist club, RollballI was a member of the young economist club and the assistant captain.

Business Change Management