• Appraise and evaluate used automobiles based on age, mileage, mechanical functionality, auto body damage, market day’s supply/demand, for resale to wholesale or retail consumers.• Negotiate, renegotiate, and administer purchasing contracts with private sellers, wholesale vendors, and auction houses.• Appropriately manage inventory, by working with service technicians, auto body repair specialists, parts vendors, and transportation companies to control acquisition costs and profit margins. • Recommend retail price schedules for used car inventory.• Prepare monthly profit and lead sourcing reports, and develop strategies to increase profitability.• Obtain information about customer needs or preferences by conferring with sales or purchasing personnel. • Participate in marketing activities, community events, and altruistic volunteerism that promote a positive company brand by working under the direction of the advertising and promotions Director.

• Confer with customers and certified technicians by telephone or in person to provide information about products, services, warranty and special extended warranty coverage plans, and obtain details of product complaints.• Contact customers and respond to inquiries or to notify them of claim investigation results or any planned adjustments.• Compile estimates of repair costs, and secure customers' approval to perform repairs.• Develop and implement a Customer Satisfaction Survey Program that measures the level of customer satisfaction with Cummins Engine Products and Cummins Business Services.• Develop and implement internal training for associates to improve customer satisfaction indexes.• Became a Certified Diesel Technician for Cummins specific engines and their various truck and marine applications.

Customer Relations Manager• Ensure strong customer satisfaction scores through customer negotiation by telephone and in person to provide information about products or services, obtain details of complaints, and overcome customer service or billing complaints.• Drive more efficient processes and procedures based data gathered within the organization and coordination cross-department.• Work with management and front-line personnel to ensure successful functioning of existing and newly implemented systems or procedures.• Develop and implement a training records management program for filing, protection, and retrieval of records to assure compliance with sales associates’ certification programs.• Prepare manuals and train workers in the use of new forms, reports, procedures or equipment, according to organizational policy.• Leverage the internet and social media sites to respond to and manage business reputation reports.• Produce favorable resolution for the consumer and the business with regards to Better Business Bureau complaints.• Plan and organize community involvement and marketing events that support a positive image and reputation, strategically designed to increase sales opportunities.• Create a link between management and employees by vetting questions, interpreting and administering contracts, and resolving work-related problems.• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives and ensure a proper understanding of procedures and policy.• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Auto Damage Estimator and Customer Service Manager• Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage.• Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair.• Review repair cost estimates with automobile insurance companies and self-pay customers to secure agreement on cost of repairs.• Prepare insurance forms to indicate repair cost estimates and recommendations. • Provide personal service to customers by applying knowledge unique to the insurance industry/claims, auto body repair processes, and communicating information and so customers and insurance professionals will understand. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Property Damage Complex Claims Specialist• Review Personal Auto, Business Auto, Auto Dealer, Towing, and Commercial policies and other records to determine insurance coverage. • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio. • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.• Collect evidence to support contested claims in court.• Contact or interview claimants, doctors, medical specialists, or employers to get additional information.• Analyze information gathered by investigation, and report findings and recommendations. • Conduct detailed bill reviews to implement sound litigation management and expense control, and report overpayments, underpayments, and other irregularities.• Communicate with reinsurance brokers to obtain information necessary for processing claims..

Property Damage/Bodily Injury/Total Loss Claims Adjuster• Examine claims forms and other records to determine insurance coverage.• Investigate and assess damage to property and create or review property damage estimates• Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review• Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.• Negotiate claim settlements and recommend/prepare a claim file for litigation when settlement cannot be negotiated

Property Damage Claims Adjuster• Investigate, evaluate, and establish liability based on available forms of evidence.• Interpret and apply policy provisions, resolve complex coverage issues, and properly document claim files to ensure compliance with all company and state specific regulations and procedures.• Negotiate settlements and resolve disputed liability.• Identify and document any and all suspicious loss indicators that may need additional investigation for potential fraud.• Communicate complex claim and industry information to all parties to a loss.• Coordinate and facilitate timely payment of losses with attorneys, vendors, and individual insureds.Total Loss Claims Adjuster• Apply estimatics tools and software to determine the actual cash value of a vehicle determined to be a total loss.• Communicate and coordinate with individual insureds, attorneys, dealerships, lending institutions, and leasing agencies to obtain necessary legal documents to negotiate total loss settlements within compliance of state specific regulations.• Facilitate the pickup, removal, and disposal of a damaged vehicle by salvage vendors.

Independent Casualty Claims Adjuster• Negotiate settlements and resolve disputes between Cooper Tire and claimants presenting product liability claims.• Coordinate the collection of, and maintain the chain of custody of critical evidence necessary to determine the existence of a product liability claim.• Prioritize, organize, and manage a large, inventory of individually assigned claim files from every state where Cooper Tires are marketed.• Compare damage estimates to photos and review the facts of a loss to determine the causation of the damages and the extent to which Cooper Tire is liable.

Auto Subrogation Claim Representative • Routinely negotiate settlements and resolve disputes between insurance carriers, claimants, and attorneys representing the individual parties and companies.• Research and apply state and federal tort laws for automobile collisions, product liability claims, and claims involving government entities.• Communicate complex claim and industry information to all parties to a loss.• Investigate, evaluate, and establish liability based on available forms of evidence.• Review and determine the integrity of damage estimates and injury claims.• Assemble, track, and report issues and trends effecting recovery dollars.• Delegate tasks and responsibilities to support staff in accordance with job classifications. • Mentor and train less experienced claims professionals. Fire Subrogation Claim Processor• Collect evidence to support contested home-owner’s claims and prepare recommendations for resolution.• Examine evidence to determine the existence of subrogation.• Maintain chain of custody and inventory physical evidence specific to product liability claims.• Prepare and send notices of subrogation to responsible parties..